Purchase Park 2 Fly

Kaitlyn W. 

on Yelp

2 months ago

I rarely leave negative reviews, but after giving Purchase Park 2 Fly at LaGuardia a second chance, I feel obligated to warn others. I used this company about a year ago and had a terrible experience. I hoped it was just an isolated incident, so I decided to give them another chance. Unfortunately, this experience was even worse. The company sends you a link when you're arriving at the airport to request the shuttle and asks for your flight information and the number of passengers in your party. The entire purpose of this ... read more

Alison O. 

on Yelp

5 months ago

I made a reservation months in advance. I arrived at 9pm on the evening before my reservation started to drop off my car near LGA, only to be told my reservation was cancelled. No "so sorry" just, we're cancelling as we overbooked. Said they were calling people, but how are you doing that late in the evening before an early am reservation? Mind you, I had already emailed the previous day to ask if I could come early and pay a difference. Sitting in my car trying to figure out what to do, one of the men working there told me ... read more

Curtis K. 

on Yelp

5 months ago

this place i'm sorry to say really blows. shuttles infrequent. staff communication the epitome of indifference almost mocking of customers. valet parking car logistics or lack thereof inspires anti confidence / dread 

Elissa K. 

on Yelp

9 months ago

1 Star -- If I could give zero, I would. I have never experienced such an unprofessional, irresponsible, and downright inconsiderate operation in my life. After a long flight, the last thing anyone wants is to stand outside in freezing cold weather for over 45 minutes waiting for a shuttle that never shows. But that's exactly what happened. I kept thinking, surely the shuttle would arrive any minute... yet nothing. No updates. No apology. No communication. Just a bunch of cold, frustrated people abandoned at the curb. Eve... read more

Michael M. 

on Yelp

a year ago

These people are not ready for prime time. Bad customer service. Poor communication. I could go on. Suffice it to say, I was very displeased. ​left us stranded at the airport awhile, because they are very vague in their instructions as to where you need to wait for the shuttle. Called several times for clarification. Quite unprofessional. I've frankly never had experience such as this with any other parking facility. 

Jacob M. 

on Yelp

a year ago

I collected my bag and called Park 2 Fly at 2:55 p.m. to ask for a shuttle pickup. I was told that one would be arriving shortly. At approximately 3:10 p.m., a Park 2 Fly shuttle sped by, never slowing down, and certainly never stopping. When I called back, the operator said that her shift was just starting, and most likely the previous operator never notified the shuttle driver that I needed a pickup. But not to fear! One would be arriving soon. "Soon" turned out to be at 3:35 p.m.--40 minutes after I had called for the shu... read more

Bruce K. 

on Yelp

a year ago

Just to warn you - I brought my car in for a week long parking. When I brought it in, there was nothing wrong with it. When it came out I turned it on and the check engine light was on and the exhaust system making a loud noise. It's obvious that in the process of parking it the driver damaged it, probably by driving too fast over a bump or something like that. Now I have a cracked flex joint that I have to repair in my exhaust system. I called the company and they essentially told me "tough luck". AVOID. I only gave one sta... read more

Xu Y. 

on Yelp

a year ago

If you ever care about your feeling and experience, DO NOT USE THIS PLACE! They cancelled my appointment when I check in with them because "they are running out of space"! It's hard to believe a long term parking place running out of space for a reservation made weeks ahead. The front desk lady gave me the "not of my business" attitude and urged me to remove my car from their property. I had to look for a long term parking last minutes and that caused me huge inconvenience and my family almost missed our flight. This is a ho... read more

Al L. 

on Yelp

a year ago

BUYER BEWARE I always thought these guys were pretty good until last week. I had a Sunday flight out of LGA had a reservation good to go. Showed up 2 hours before my flight and they turned me away said they wouldn't park a truck. I have parked in this garage with my truck on multiple occassions. Now my vehicle is trapped and I can't get it out because tehre were folks that pulled in behind me. The Employees told me they didn't care if I have a reservation they don't control the website. By the time I got me vehicle out I h... read more