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Purchasing Power, LLC
- Atlanta, GA
About this business
Location details
2727 Paces Ferry Road SE, Building 2, Suite 1200, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Awful, in the begining was fine , now for about 4 months now i have tried to get on the website it just tells me to update my info, everytime , i have the same information as i had for 3 years now, i dont know how many times i have called to speak to representive and i keep getting the same answer "give it 24 hrs to be taken care of then i can log in, well.NOPE" still cant log in and purchase ,it still says the same thing! Update my info, Wow" can anybody help these people to fix this system?
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please email us at Careteam@purchasingpower.com with your email and phone# associated with your account.
Most of the time it says access blocked or you use a coupon to buy something and it disappears...
Business response:
Hi Paul, I can see how this is frustrating and would like to offer some assistance. If you are still experiencing this issue, please contact us at CareTeam@purchasingpower.com and provide the phone number and or E-mail associated with your account for further assistance.
Everything is there, BUT...app wont save my password or keep my fingerprint log in. Have to sign in every time the app closes. Also, while the app is open it randomly prompts you to reauthenticate with fingerprint. Multiple other biometric lock apps and none behave like this.
Business response:
Hi Scott, There is an issue with Samsung and fingerprint recognition. It doesn't work on certain apps like bank accounts as well. Samsung is currently working on an update for all Samsung phones.
I can't sign in anymore. The app keeps saying that they don't recognize my email. This is my second time having to go on internet and restart my password because even that they say I have wrong. Sad this app needs major fixes. I've never had this problem until the new update.
Business response:
We can see how this is frustrating and would like to offer some assistance. If you are still experiencing this issue, please contact us at CareTeam@purchasingpower.com and provide the phone number and or E-mail associated with your account for further assistance.
l recently placed a order for a blue g9 phone and the wrong shipping address and when I tried to cancel the order it didn't recognize my phone number when it had just sent me an access phone. I am totally freaked because I previously updated my shipping address and the others should no longer be on file. I am very disappointed because I won't recieve my order. I am a very unhappy, and.dissatisfied customer. Janice Booker
Business response:
Hi Janice! It’s great to hear that we were able to assist with getting the address changed with UPS. If possible, please share your experience with us on your original post. Thanks again for allowing us the opportunity to assist.
Can't load new app on LG K40. Have app loaded on old phone works great on it. But won't load on new phone. Good thing I didn't throw old phone away. On my LG K40 app keeps telling me to download newer version but it won't load on LG K40.
Business response:
We would like to help. If you are still experiencing this issue, please contact us at CareTeam@purchasingpower.com and provide the phone number and or E-mail associated with your account for further assistance.
I've been a loyal customer but for some reason no they updated the security system it's not recognizing my phone..... I've called, chatted and dey all say the same the it takes up to 48 hours to do what (nothing) it's been going on for a month now ......I'm seriously disappointed.......now I'm still waiting another 48 hours smh
Business response:
Hi Mizzo, I can see how this is frustrating. We are currently experiencing issues with our phone validation which is impacting a lot of our customer base. We are working to resolve the issue, please contact us at CareTeam@purchasingpower.com and provide the phone number and or E-mail associated with your account for further assistance.
App keeps crashing but this site should crash harder to be honest, i purchased a tv 2 years ago with them having access to weekly payments and things were good for the first couple of months then get multiple calls about they weren't receiving payments but duh who's fault was that? Then they drew three hundred out of my account until i forced them to reimburse my account and explained to them that if you're going to run this kind of business than have your ducks in a row.
Business response:
Hi James, We were having technical issue with our website recently. All should be good now. We apologize for the issues that you've had in the past regarding the TV order. If you need further assistance with your account or if you are still experiencing app trouble, please email us at CareTeam@purchasingpower.com.
Doesn't even work. Keeps asking for phone number verification. Been down for over six months. Why bother? Ridiculous!
Business response:
Hi Julian, We hate that you've been having issues with the phone validation for months. We want to fix the issue immediately. Please email us at CareTeam@purchasingpower.com with your email or phone# associated with your account.
Frequently asked questions about Purchasing Power, LLC
How is Purchasing Power, LLC rated?
Purchasing Power, LLC has a 3.9 star rating with 5,806 reviews.
When is Purchasing Power, LLC open?
Purchasing Power, LLC is closed now. It will open tomorrow at 8:00 a.m.