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Rapid Van Lines
- Movers
- South Bend, IN
About this business
Location details
1251 N EDDY ST, 200, South Bend, IN, 46617, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Do not use this company as they are scam artist. They'll lie to you up until the day before you move just to say you broke the contract and not refund your money.
HORRIBLE......DO NOT USE THIS COMPANY. I booked with them and they insisted on a cash deposit of $1880 and then I canceled four days later and they refuse to give me my refund back they have a ton of complaints with the department of transportation! DO NOT USE THIS COMPANY!!!
Horrendous. Terrible communication and won’t deliver on the service they say they will. Stay Away!
Business response:
We are truly sorry you feel this way. After our Last conversation that’s not the understanding I thought we had
I cannot respond to Rapid Van line's response to my review so here is the response, with more and 100% accurate facts: THE WORST!!!!! I have moved 6 times and this was a disaster at best. They up charged me at pick up (they charged me for waaaaay more sqft than I had). They said I would be delivered in 1 to 10 business days. After business day #9 (two weeks), they told me it may be another 10 days. They offered me a solution: I pick my stuff up in Ontario CA and take it to Colorado myself. I did this but misunderstood that... read more
THE WORST! I have moved 6 times and they broke every promise and were unresponsive. After them having my stuff for two weeks, they let me move myself and kept 100% of my $7,000. Anyone that uses them is nuts
Business response:
Scott I know you wanted a refund but the deal was you would collect your items from our storage unit and we would wipe the remaining debt that you owed us there was no refund and you knew that once you got the items to your home then you hit us with can I get a refund after we wiped a $1500 debt that you owed us clean off because you had picked up the items a decision you made because you didn’t want to wait a week to be delivered so no promises were broken best of luck to you always. Tell the truth if you’re going to post t... read more
Do not use this company! They tried to scam me out of $900 after saying they could not fit the truck on my street! Which is a lie because semis come down this street all the time, when i said no. They threw my stuff into storage and broke several high dollar items. When I got my stuff out of storage, things were stacked on top of fragile items and another persons stuff was in with mine!
If you like being scammed, lied to, hung up on, having your belongings damaged and lost, then this is the moving company for you. I would NOT recommend this company to a friend, family member, acquaintance or worst enemy. They are the absolute WORST.
I started working with Joseph at Rapid Van Lines on May 15th for a planned move on June 25th, at that time I was still evaluating other moving options and had put a deposit with another moving company to lock in a good rate. The sales rep for Rapid Van Lines, Joseph, spoke disparagingly about other moving options, especially about brokers. He told me that he’d been in the industry for 20+ years told me about horrible situations and so I trusted him, cancelled my reservation with the other company and signed with Rapid Van Li... read more
If I could leave negative stars, I would. If you are making a long distance move and considering using ******* Rapid Van Lines ****** - a word of caution…. DON’T!!!!!! I had a contract with them to pick up my things and move across country and provided them a deposit The contracted date was at the latest, 6/27/2021. On 6/29/2021, the company informed me via text messages, that they would not be able to pick up my job and they were going to send the deposit back. This is now August and I still have yet to receive m... read more
Business response:
Hi Jen I apologize you felt it was necessary to post a review for a job that we did not move due to the difficulties and short notice of the move. However it was on 7/19 that you notified Tiffany for a refund thru email not verbally. We ask that you allow 30 days to receive the refund because you paid with Zelle therefore a check had to be issued to send the refund back. We apologize we couldn't finish our task in a timely manner and send your deposit back.
Frequently asked questions about Rapid Van Lines
How is Rapid Van Lines rated?
Rapid Van Lines has a 4 star rating with 546 reviews.
When is Rapid Van Lines open?
Rapid Van Lines is closed now. It will open at 7:00 a.m.