Relax The Back

4.8

Furniture Stores
Charlotte, NC

About this business

Retail Furniture Stores

Location details

4435 Park Rd, Ste 100, Charlotte, NC, 28209, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 6:00 p.m.
Tue	10:00 a.m. to 6:00 p.m.
Wed	10:00 a.m. to 6:00 p.m.
Thu	10:00 a.m. to 6:00 p.m.
Fri	10:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

4.8173 reviews

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Matt M.

8 years ago

I bought the Dreamwave massage chair. Steve Kaplan is the man. He made my experience so personal. He spent the right amount of time with me so I could make an informed decision. I have no regrets! From top to bottom, they are a first class! Thanks!

Business response:

Matt, Thank you for your review and I appreciate your business. I know you will enjoy your massage chair for many years to come. Thanks again for allowing us to earn your trust. Steve Kaplan

Kenneth P.

8 years ago

Ron took real good care of me. Great customer service.

Don H.

8 years ago

Extraordinarily great experience (very unusual in today's money hungry society!). I bought a Life Chair w/o going to Charlotte -- with the help of both Steve and Ron (who actually let Steve take photos of him in the chair to see how it fit someone my size). Then -- to make the experience completely awesome, the owner (Steve) actually delivered the chair in person – traveling three hours! All in all, I recommend both the folks who work there and the store products very, very highly. I only wish I lived closer! (But they do h... read more

Business response:

Hello Don, thank you for taking the time to write a review of your recent chair purchase. i am really happy we were able to accommodate you to find the best chair for your needs. It certainly was a team effort to send you pictures of the chair and the smile on your face when i delivered it was priceless. Thanks again from Ron and myself, to help you solve your back care needs. Steve Kaplan, owner Relax the Back Charlotte

Cathy E.

8 years ago

I purchased a massage chair (Inada Dreamwave) with Ron's patient advice and help in learning how to use the machine. He worked with me over two hours – and gave me more excellent and knowledgeable advice than gained from nearly 2 days research reading and watching informative videos. I cannot emphasize enough how intent Ron was in making certain that both the chair would work for me and that I would know how to use it correctly. It is clear that he sincerely and seriously wants actually to help, and has the ability to do so.... read more

Business response:

Cathy, I want to thank you for your very kind words. Ron and I appreciate the time you spent in our store. Ron does care to be sure everyone understands the products they are purchasing. I know you will enjoy your mew chair for many years to come. Steve Kaplan, owner Relax the Back Charlotte

Sharon D.

8 years ago

My sakes representstive was most helpful. Strve showed me msny options. I chose a bed that was supportive and met my personal needs. Very satisfied😊

Business response:

Hi Sharon, I am glad we were able to help you find the perfect bed. We strive to help our customers find the best mattress for their needs. I hope we can help you again in the future. Steve Kaplan, owner.

Jason J.

8 years ago

Fantastic customer service! They have stayed late well after closing time on multuple occasions to help me. I keep coming back for the great service.

Business response:

Jason, Thank you for your kind words. I hope we can keep helping you in the future. Steve Kaplan, owner

Krystl L.

5 years ago

Love our chairs and the sales people are really nice, knowledgable, and helpful. I would have given 5 stars if it weren't for the delivery people they use. This was our second chair in a couple of years (one for me and now one for my husband). Delivery service the first time was a pain but assumed it was a one off as it was a couple of years ago. Even worse this time...call, leave a message, wait, no return call. Call a couple days later, leave a message, no return call. Call the next day, he says I will call you befor... read more

Business response:

Krystl, I want to thank you first and foremost for your continued business. We are glad to have helped you and your husband with recliners. I am sorry you had a bad experience with our delivery service. Delivery is a crucial part of our service. I have called you and left you a message to discuss your issues and to learn how we can improve going forward. as the owner of the store I strive to be sure we do our best. Thank you for your comments and i look forward to talking to you. Steve Kaplan, Owner Relax the Back Charlotte

Mike L.

5 years ago

This guy advertising office chair from $ 69.00 and I called today Monday, May 4, 2020 and He told me that he is not able to help me. False Advertised. Do not go to this place and on top his is so rude and unpleasant. Especially now days, who has the money to spend $ 10K or neither or neither $ 1k. Maybe he doesn't know that we are heading to worse times. I am the owner of a travel service and I know I won't have anyone traveling anywhere. He got offended when I told him that I was willing to spend no more than $ 200.00.

Business response:

Mike, I am Steve Kaplan, owner of Relax the Back in Charlotte. I was the person you spoke with today. I want to address your comments and say first and foremost I never intended to offend you. I listened to every thing you told me and tried to help you when you stated you did not want to spend over $200.00. I did say I would not be able to help you, BUT before I could finish my sentence you cursed me and hung up. I was going to tell you we have seating supports that may help you work better, but never got the chance. As to ... read more

Ed P.

8 years ago

Leather is peeling off the fabric. Can anything be done.?

Business response:

Ed. Please contact us at the store so we can better understand your issue. 704-523-3377 Thank you, Steve Kaplan,owner.