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Relax The Back
- Furniture Stores
- Miami, FL
About this business
Location details
13619 S Dixie Hwy, Ste 129, Miami, FL, 33176, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Poor customer service, poor follow up, and poor communications. Still waiting for a delivery (supposedly "white glove service") and no one can give me any information. So glad that I only bought two chairs ... I learned my lesson and will buy my mattress, pillows and couch from another company. Terrible experience with Relax the Back!!!
Verified by Relax The Back
The clerk was very nice. Explained everything, allowed me to explore.
Business response:
Hi Lewis, Thank you for your feedback. We appreciate your business. If we can be of service in the future, we are here for you. All the Best, Steve McCoy-Sales stevem@relaxtheback.net
Verified by Relax The Back
We ordered twice at two different times a floor model bed. Both times the same thing happened. The bed we were shown did not seem to be delivered or some how the bed got dirty during the moving of it and delivery. When we received the beds they had grease? or something black on them. The mattress cover could be taken off and washed which I tried to do several times and even used bleach. The black on them did not completely come off. The first time I was given another mattress pad that was used but was in better shape th... read more
Verified by Relax The Back
Bad customer service
Business response:
Hi George, Thank you for your feedback. We apologize for the unacceptable experience you encountered with our company. Our customers are very important to us and your experience has been communicated to top management. We are committed to excellence and your email and feedback is appreciated to help us improve. I do hope if we can be of service in the future, you will gives us the opportunity to redeem ourselves to you. All the Best, Steve McCoy stevem@relaxtheback.net
Verified by Relax The Back
The saleswoman was wonderful, except that I am not happy with the product I purchased and wish I could exchange it.
Business response:
Hi Amie - First we would like to thank you for taking the time to leave us your feedback. We do have return/exchange rules in place for pillows due to hygiene regulations. That said, we would like the opportunity to turn this review into a 5-star review and more importantly ensure that you are happy. Our Store Manager, Mike, left you a voicemail today and I'm confident we can find a solution that you are comfortable with. Please reach out to Mike or email me directly. Your complete satisfaction is our top priority and we wou... read more
Verified by Relax The Back
Provided excellent customer service and personal attention to my request for expedited shipping. Really great to work with this team!
Business response:
Hi Paula - We appreciate you leaving us your feedback! We're so happy you received your product in a timely manner and enjoyed working with our team. Thank you for shopping with us and please let us know if we could be of service in any other way. Regards - Vinnie Del Buono | Regional Manager | vinnied@relaxtheback.net
Verified by Relax The Back
Delays in shipping and couch had some minor damage, but damaged just the same. This was a high end couch and I expected a reasonable delivery time and an undamaged couch.Sales person, Randy Davis, really tried to make things right even coming to the house to personally inspect the damage. I received shipping credit and credit for the damage.Randy and the credits are the only reason I even gave the 2 stars.
Business response:
Hello - We understand your frustration in a delay of receiving your new couch. American Leather builds each couch to order and we apologize greatly about the delay from the vendor. It's very unfortunate that the couch had some minor scratches that occurred in shipping. We offered to order a brand new couch for you but it's our understanding that you accepted the refund of delivery and a discount for the blemishes. It's our intent to make sure that you are completely satisfied and if there's anything else I can do for you ple... read more
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 513 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 6:00 p.m.