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Relax The Back
- Furniture Stores
- Miami, FL
About this business
Location details
13619 S Dixie Hwy, Ste 129, Miami, FL, 33176, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
The salesperson attention to detail, explanations and answers to my questions were superb.
Business response:
Hello Jose - Thanks for leaving us a review! We're so glad to learn that we were able to meet your expectations. Thanks for shopping with us and please let us know if you need anything else. Regards _ Vinnie Del Buono | Regional Manager | vinnied@relaxtheback
Verified by Relax The Back
Customer service is the best!!
Business response:
Hi Michael - Thanks for the stars and for the positive feedback. We appreciate your business and are delighted to learn we were able to meet your expectations. Please let us know if we can assist with anything else. Warmest regards - Vinnie Del Buono | Regional Manager | vinnied@relaxtheback.net
Verified by Relax The Back
Fast, efficient, effective ... everything was done very well. Completely satisfied with the experience.
Verified by Relax The Back
Great service. Good selection of products. Knowledgeable, professional, friendly staff.
Verified by Relax The Back
search doesn't let me find my product
Verified by Relax The Back
I went to this store twice to get Zero Gravity chair the Lady in this store Zero attention with me other’s customers get all the information I had to do my own research she gave me a brochure first time no information at all, today I come back to get the chair she keep taking with a customer finally the customer said I’ll be back in a month and I continuous waiting after 25 minutes a decided leave the store the salesperson doesn’t care
Business response:
Good evening - I am sorry you had a bad experience in our Miami store. If you send me an email to my email address listed below with your phone number I will personally take care of you and ensure you get the chair you are looking for. Regards, Dan Peterson Regional Manager danielp@relaxtheback
Verified by Relax The Back
I will give you a review when you refund the difference between the 1st mattress and my 2nd one...around 866.00
Business response:
Dear Barbara - Thank you for the feedback. Let me apologize for the delay in the crediting of your account. The store manager will reach out to you today to get your credit card number to credit your account and again I apologize for the delay and mis-communication. Best Regards, Dan Peterson Relax The Back - Sales Team P.S. You can also call the store at 10 am this morning when they open and ask to speak with Mike. He is aware of the situation and can assist in getting your card credited back.
Verified by Relax The Back
was interested in knee brace. wanted to try more sizes but store only had size 6. was promised 2 day. time came and went. I called advised next week. my second call it was in but I wasn't notified. I am sr citizen don't live near. arranged my daughter pick up. im not happy with size 7 but am ill and hope to get in next week.
Verified by Relax The Back
Terrible customer experience. I expected more from Relax the Back. Luckily I only spent $6,000 for a gift to realize that your customers don't matter. The additional items I wanted to purchase for myself (at least $25k) will have to be with another company. The other reviews on this site make me believe that I worked with a terrible salesperson or that as a minority female, I was treated differently?
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 513 reviews.
When is Relax The Back open?
Relax The Back is open now. It will close at 6:00 p.m.