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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was surprised to be told I needed new tires this winter when I had recently purchased tires and they had less than15,000 miles on them. I question things that are recommended especially when I know they have recently been done.
Business response:
We are sorry to hear that you feel this way about the service recommendation. If you would like to discuss this further or have additional questions about the tire assessment, please feel free to contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can provide more clarity on the recommendation.
Took care of my vehicle when it was needed
Business response:
Thank you for taking the time to share your experience with us. We're pleased to hear that we were able to provide the care your vehicle needed when you required our services. Your trust in Reliable Cars means a great deal to us, and we're glad we could be there for you. We look forward to continuing to serve you and your automotive needs in the future.
Always good work and waiting room is nice
Business response:
We are delighted to hear that you consistently receive quality service and find our waiting area comfortable. Your feedback about our work quality means so much to us at Reliable Cars. It's wonderful to know that we've created a welcoming environment where you feel comfortable during your visits. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with the excellent service you've come to expect.
The salesperson, Austin, was very helpful and knowledgeable. There was no high-pressure sales (to be fair, before he had a chance to really talk to me much, I said that I was not interested in any "this has to be done today" type of pressure). After I gave my criteria, he showed me three vehicles. I test drove each one and settled on the 2023 Subaru Forester. They quickly ran my credit check and financing was painless. I would highly recommend Austin.
Business response:
We are thrilled to hear about your wonderful experience with us! It sounds like Austin provided exactly the kind of helpful and knowledgeable service we strive for. We understand how important it is to have a pressure-free environment when making such an important decision, and we're glad that approach worked well for you. Your satisfaction with the vehicle selection process and the smooth financing experience means a great deal to us. Thank you for taking the time to share your positive feedback about your purchase - it tru... read more
The tech miscommunicated a potential service charge on a new car, but the head technician clarified what he meant to say. Other than that, the service went fine. That said, my cruise control still does not hold the speed very well going down on steep hills.
Business response:
We greatly appreciate your feedback about your recent experience. We understand that initial communication about service charges can be concerning, especially with a new vehicle, and we're glad our head technician was able to provide the clarification you needed. It's encouraging to hear that the overall service went smoothly for you.
As always the service was cheerfully done..............Casey was off this time, but Kyle filled in. He did a great job. Suzie
Business response:
Thank you for your review! We are thrilled to hear that our service continues to meet your expectations with the same cheerful approach you have come to appreciate. It is wonderful to know that Kyle stepped in seamlessly and provided you with excellent care during your visit. Our team takes great pride in ensuring every customer receives consistent, quality service regardless of who is assisting them. Your continued trust means everything to us, and we look forward to serving you again soon.
Very good work. The only complaint would be that it was very busy and took longer than was estimated.
Business response:
We are excited to hear that you had such a positive experience with the quality of our service. It means so much to us that you took the time to recognize our team's dedication to delivering excellent work on your vehicle. We truly appreciate your patience, your honest feedback helps us continue to grow and serve our community better. Thank you for trusting us and for sharing your experience.
Did a good job but it took nearly 2 1/2 hours of waiting
Business response:
We appreciate your feedback and are glad to hear that our team did a good job with your service. We understand your frustration and we take your feedback seriously, we will use it to better serve our customers in the future. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com to discuss your experience further.
The shuttle guys are a big asset willing to go out of their way.
Business response:
Your review is appreciated! We are thrilled to hear about your positive experience with our shuttle service team. It means so much to know that our team members made such a strong impression by being helpful and going above and beyond for you. Their dedication to providing exceptional service is exactly what we strive for at Reliable Cars. Thank you for taking the time to share your feedback about this important part of our service.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is open now. It will close at 6:00 p.m.