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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The young fellow who assisted me was polite, friendly and efficient. However during the service the computer screens were changed and I had to go in and get a tech to help me. I'm a senior citizen, computer challenged!
Business response:
Thank you for your feedback. We're glad to hear that the team member who assisted you was polite, friendly, and efficient. We apologize for any inconvenience caused by the computer changes and understand how that could be frustrating. To ensure your next visit is even smoother, please don't hesitate to ask for assistanceour team is always here to help. We appreciate your patience and look forward to serving you again!
Our service representative was very friendly and upbeat. She informed us that our three year 36,000 mile service warranty had expired even though it had not been a full three years nor were we close to 36,000 miles on our vehicle. When I questioned her about this, she found that we had not used our first service and was able to give us the majority of the service for free. When it came time for us to pay the bill, the amount we signed off on was not correct. It took her three times to arrive at the agreed-upon total for the ... read more
Business response:
Thank you for sharing your experience. We truly appreciate your feedback and understand your frustration with the issues you encountered during your service visit. To address your concerns, we encourage you to contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com. He will be happy to assist you directly and ensure we address any outstanding concerns. We value your business and hope to improve your future experiences with us.
My technician, Dustyn Gray was extremely professional, knowledgeable and personable. He arranged for a shuttle back to my house as my service would take 3 hrs. He was very thorough on his explanations of the services performed and future service recommendations. I appreciated him finding me the best discount for the services I had performed. There had been a longer delay than normal for my return shuttle. Dustyn graciously gave me a free oil change to make up for the delay. Dustyn is a credit to your service department.
Business response:
Thank you for sharing your experience. We're thrilled to hear that Dustyn provided you with exceptional service and went above and beyond to ensure your needs were met, from offering a shuttle ride to finding the best discount and addressing the delay. It's great to know that his professionalism and attention to detail made a positive impact on your visit. We truly appreciate your kind words and will be sure to pass them along to Dustyn and the team. We look forward to serving you again in the future!
my husband took car, I didn't.
Business response:
Thank you for your wonderful 5-star rating. We're thrilled to hear that you had a positive experience with us and truly appreciate your support. We look forward to continuing to serve you in the future.
Wonderful customer service and quick!
Business response:
Thank you so much for the kind words! We're glad to hear that you had a great experience with our customer service and that everything was done quickly. If you ever need anything else, we're here to help!
They always seem to want to do more then requested for which is not needed on the car. I had new tires put on elsewhere and they wanted to balance my tires without rotating them. I alsoput K and N filters in the car and they requested to change them. Technicians need to pay attention to the requests of the customer. The service since I bought the car has been at best subpar.
Business response:
Thank you for your feedback. We understand your concerns about the additional services being suggested. It's important to us that we meet your specific needs and follow your requests accurately. If you would like to discuss your experience further or have any additional concerns, please contact Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com. He will be happy to assist you and ensure your expectations are better met moving forward.
They are knowledgeable and friendly. I know my car is in good hands.
Business response:
Thank you for your kind words. We're thrilled to hear that you feel confident in the care of your car with our knowledgeable and friendly team. Ensuring that our customers feel their vehicles are in good hands is a top priority for us, and we truly appreciate your trust. We look forward to continuing to serve you.
very professional friendly service
Business response:
Thank you for your kind words. We're pleased to hear that you had a professional and friendly experience with our team. Providing excellent service in a welcoming environment is important to us, and we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future.
good but did not like the price to check my brakes
Business response:
Thank you for your feedback. We understand that pricing is an important factor, and we strive to offer fair and competitive rates for all of our services. If you have any concerns about the brake check or would like further clarification, we encourage you to reach out to our team. We value your business and are happy to address any questions you may have.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,810 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.