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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
David is a good guy. But, the dealership sold me a brand new 2025 Nissan Versa with 2 bad back tires. From day 1 I had to fill the left rear tire every morning. Right tire did the same thing but they found a nail towards the end of the tread and say it's unfixable. The sales people said they would take care of me, but I was told I the tire cost was 168. The car is only 7 months old. The sales department doesn't know what I qualify for but I had all these supposed benefits. Gap, insurance, etc . With all the power and money t... read more
Business response:
We are concerned to hear about the issues you have experienced with your vehicle. We understand your frustration. Your experience falls short of the reliable service we strive to provide. We would like the opportunity to address these concerns directly with you. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can work toward restoring your confidence in your vehicle and our service.
Ok for now it cost a lot of money from me so now I have no money.
Business response:
Your positive experience means so much to us at Reliable Nissan. We understand that the cost of some services may have been higher than you expected, and we appreciate your trust in choosing us for this important decision. We are committed to providing value that makes your investment worthwhile. Thank you for taking the time to share your feedback with us.
Got diagnosed that transfer case was bad. Paid $6300 to replace and still making same noise. Then they wanted me to pay again to redo diagnostic took to another mechanic and they said it's the transfer case that you just replaced!
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way about the diagnostic and replacement work that was performed. This type of situation is not the standard we strive for, and we take your feedback seriously. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can better understand what happened and address your concerns directly.
I went with the intention to see vehicles and compare prices , but I fhinish buying one just for the pressure that the dealer made on me. I was not 100% sure, but they pressured so much.
Business response:
We are sorry to hear that you feel this way about your vehicle purchasing experience. Your feedback is important to us, and we take these concerns seriously. Every customer deserves to feel confident and comfortable when making such an important decision. We would appreciate the opportunity to discuss your experience further and address your concerns. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can work together to improve your experience.
Adrian was very nice but the whole interaction appeared very transactional after the fact. There was no follow up. Expected at additional information within a week after purchase which was never received. . Didn’t feel good about the purchase after the fact. We are a 5 vehicle household and will be purchasing vehicles elsewhere in the future.
Business response:
I am sorry to hear about your recent experience. Please give me a call 505-340-5884
Even with an appointment I waited well over 3 hours for a simple brake job. I was charged $495 for rear brakes. That's highway robbery!
Business response:
I am sorry to hear about your recent experience. I would like to speak by phone so we can discuss your experience. Please give me a call 505-340-5884
I prepaid for a gloss coat on my car & asked them to do it & they didn't
Business response:
I am sorry to hear about your recent experience. I would like to speak by phone so we can discuss your experience. Please give me a call 505-340-5884
They installed different tires than quoted without informing me suggesting this happens often so I will never use Reliable Nissan again
Business response:
We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to receive different tires than the ones originally quoted. That’s not the level of transparency or communication we strive for at Reliable Nissan. Please reach out to our Service Director, Manny Garcia, directly at Mgarcia01@vtaig.com.
Yo-yo financing. Had me travel back and forth multiple times ( I live about 100 miles from location). Due to clerical error on their end I was later denied on the vehicle I wanted. Vehicle I ended up purchasing has issues such as lumbar bottom not working and automatic interior light’s not working when you open the door even when you activate it with the button. Credit was already ran numerous times so I just settled. I was referred by a family member, I was hesitant and I regret purchasing from this dealership. Saving up as... read more
Business response:
What you went through with the financing process and the condition of your vehicle does not reflect the level of service and care we strive to provide. We completely understand how disappointing it must have been to travel such a long distance, only to encounter repeated visits and issues that should have been resolved correctly the first time. At your earliest convenience, please reach out directly to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,042 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.