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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Absolute worst service. Go to another dealership, don’t waste your time or money here
Business response:
We are disappointed to hear about your experience. Your feedback helps us identify areas where we can work to improve our customer service standards. We are sorry to hear that you feel this way. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your concerns directly and work toward a better resolution.
It was really disheartening that there is a known issue with my radio, and Nissan won't do anything about it. It's not the dealerships fault but to charge me 2600 for a radio is very upsetting when there's a known issue.
Business response:
We are sorry to hear that you feel this way, and we understand your frustration. We value your feedback as it helps us better understand our customers' experiences. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific situation and explore what options may be available to help resolve this matter.
Over 2 hours for just an oil change and tire rotation when I was told an hour. I had a horrible service experience a few years ago and decided to try again because of the coupon I had. I had to come ask about the status of my vehicle. I can tell ya’ll are trying but it seems to be the same old. This is why I choose to have most of my maintenance work done elsewhere!
Business response:
We are sorry to hear that you feel this way about your recent service visit. We understand your frustration, and we take your feedback seriously. Your time is valuable, and we want to ensure our service meets your expectations. We would appreciate the chance to discuss your experience further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your concerns directly.
Tires not filled, oil sticker not changed, sat for 3 hours and I am not sure what was done.
Business response:
We are concerned to hear about your recent service experience. The situation you've described does not reflect the thorough service standards we strive to maintain. We take your feedback seriously as it helps us improve our processes and ensure every customer receives the complete, quality service they deserve. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work together to resolve t... read more
FAILED TO HONOR SET APPOINTMENT FOR 1ST OIL CHANGE. APPOINTMENT WAS MADE OVER A WEEK IM ADVANCE....
Business response:
We are disappointed to hear that there was some confusion regarding your first oil change. We understand your frustration and we take your feedback seriously. We would appreciate the opportunity to discuss this matter with you directly to learn more. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address your experience.
Had a coupon for oil change and filter change, filter was not done even though it was on receipt it was done.
Business response:
Your feedback is invaluable to us, and we understand your frustration. This situation clearly did not meet the standards you expected, and we take these concerns seriously. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this matter further.
Reliable Nissan sells junk cars. The experience we've had with Reliable Nissan has been simply UNreliable
Business response:
Your concerns are noted, and we understand your frustration with your experience. We are sorry to hear that you feel this way about the quality of vehicles and service you received. We take feedback about reliability seriously, as it is important to us that every customer has a positive experience. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your specific situat... read more
I already reviewed you and now you are bothering me again. Service was fair but these questions are making my impression of you worse
Business response:
We are disappointed to hear that our follow-up communications have created a negative experience for you. Your feedback about the service being fair is noted, and we recognize that our communication approach may have impacted your overall impression. We want to ensure that your concerns are properly addressed and that we can improve our processes moving forward. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this matter further and work toward a better experience.
From the beginning it was horrible communication, horrible Follow up, lack of clarity about the whole process. I kept getting stuck between Nissan NA and the dealership and I know this repair fell under “Goodwill” but it doesn’t mean I have to get treated like a second rate customer asking for a handout or I should be treated less than because Nissan made a crappy transmission. I kept getting reminded to basically not complain because it was “free”. Well I’ve owned many Nissans in my life and from now on I’ll never own one a... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. We take your feedback seriously as it helps us identify areas where we can work to improve our processes and customer communication. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work toward a resolution.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,042 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.