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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They keep returning my brand new truck with damage that I need to keep returning for them to "take care" of. And my original problem, which is the ac on a 2025 vehicle I bought 1 month ago, is still not resolved. Not even Manny the manager had returned any of my calls or responded to my email. Beyond disappointed.
I had a great experience with Bryce. The finance department was predatory in their strategies of trying to sell me a warranty. One of the finance managers said, “I can’t guarantee the car you’re purchasing won’t need a new engine or transmission.” He was so desperate to sell me a warranty that he started bashing his own product. I went alone to finalize the sale and I can guarantee if my husband was with me they would have stopped after the first time I said no. I understand selling warranties gets the finance people a commi... read more
Business response:
We’re thrilled to hear Bryce made your experience a positive one. Your comments about the finance process are very important to us, and we’d like the chance to talk with you directly. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can connect and address your concerns.
Friendly and easy to locate but way way way too expensive. Good grief! High cost!
Business response:
We are absolutely thrilled to hear that you found our team welcoming and our location convenient for you. We understand your concern about pricing, and we appreciate you sharing your honest feedback with us. At Reliable Nissan, we strive to provide value through our quality vehicles and exceptional service.
AJ, Sammy, Gabe the managers lied about fixing our vehicle on damage that occurred at lot before purchasing vehicle. Now they won’t fix our vehicle fender paint doesn’t match. Very misleading
Business response:
We understand how upsetting it must be to feel misled regarding the repairs on your vehicle and the fender paint issue you described. Please contact our General Manager, Dominic Salazar, directly at customerrelations@reliablenissan.com so we can better understand the circumstances
I hate this dealership I wish I would have never ever stepped foot into this place I regret it with every breath of my being. From the first day I bought my car problems, fraud and nothing being done about it. This time I went into dealer for tire rotation and oil change tires were never rotated I just have lost all faith in Nissan from a purchase to the simplest task of vehicle maintenance I’m so disappointed in the management in this place it pathetic
Business response:
Thank you for sharing your concerns. Your feedback is important to us, and we take these matters seriously. We want to work to restore your confidence in our service. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your specific concerns and work toward a resolution.
Poor communication. I was not listened to when problems could have been avoided. Disappointed in the way the situation turned out. I asked several times for an invoice & was not provided one at the end. I also asked for an oil change which was never done. I have brought my vehicle in so many times in the past year & it wasn’t resolved till some parts stopped working. I feel these things could have been avoided. I didn’t appreciate being treated like I didn’t know that my car was having issues. I was told plenty of times it w... read more
Business response:
We take your feedback seriously and understand your frustration. The experience you've described falls short of the service standards we strive to maintain. We value your honest feedback. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and work toward a resolution.
Destiny and Josh were great to work with. All of the managers that came by were very pushy and fake. I think the manager that came in to try to sell us an extended warranty was high, he had seriously bloodshot eyes and an attitude. (Not the finance guy, but the one that came in after we initially said no.)
Business response:
We are ecstatic to hear that you had a positive experience working with Destiny and Josh. It's wonderful to know that they provided you with great service during your visit. We understand your concerns regarding the interactions with some of our management team. We take these matters seriously as they do not reflect the standards we strive to maintain. We appreciate you taking the time to share your experience, as it helps us identify areas where we can improve our customer service approach. Your honest feedback will be used... read more
We knew we wanted a 2025 leaf S and we are very grateful that reliable Nissan was willing to get one for us as there were none in Albuquerque. We signed an agreement and paid for a specific VIN and were told it would be delivered within a week or two. Five days later we got a call saying the car we bought was sold to someone else after we bought it and we would need to take a different color. While we don’t care about the color, selling a car we bought to someone else is not a great look. What’s much worse is that this was a... read more
Business response:
Thank you for bringing this to our attention. Your experience does not reflect the level of service we strive to provide. We take your feedback seriously and would appreciate the opportunity to discuss this matter further. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can address your concerns directly.
Salesman was great, car is great, but once you sign your papers forget about it. Forget about you. My wife and i's first buying experience was bad, the second was better, at first. Our first time they rushed us around, limited our choices, and pushed us into a car that looked and seemed great but very shortly started having issues, the very next day in fact. The ceiling light fell out, and our touch screen went out leaving us unable to control EVERYTHING. We immediately returned only to be told that it had nothing to do with... read more
Business response:
We are sorry to hear that you feel this way about your experiences. Your feedback is concerning to us. We take these matters seriously as we strive to ensure every customer leaves satisfied with their purchase. While we are glad to hear that your second salesperson provided better service and took time to explain everything thoroughly, we recognize that the overall experience fell short of your expectations. Your feedback helps us identify areas where we can improve our customer service processes. We would appreciate the opp... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,042 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.