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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Oil changes do not take 4 hrs, found my vehicle in the street parked. Service guy said about an hour. What’s the point of making an appointment if the service guys just take in vehicles in the fast lane while I set an appointment. Plus the tech who serviced my truck didn’t tighten the drain bolt all the way, I had oil leaking. Not professional
Business response:
We are concerned to hear that you feel this way about your service experience. We understand your concerns about appointment scheduling and prioritization, and we take these matters seriously. The experience you've described falls short of the professional standards that we strive to provide. Your feedback is important to us. We are committed to addressing these operational issues to ensure better experiences for all our customers. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss th... read more
Not very pleased with the service team at reliable Nissan right now. We recently purchased a vehicle about a month ago. Sales process went great, we also purchased the extended warranty plan through reliable Nissan. Now there’s a problem that occurred with electronics front screen but no one seems to want to help at Nissan service. I called twice and even recorded videos of the issue but they said nothing they can do unless it occurs during the time I dropped off the vehicle. Everyone just keep brushing us off like on the se... read more
Business response:
We are sorry to hear that you feel this way about your experience. Your feedback helps us understand where we can improve our service approach. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work toward a resolution that meets your needs.
Brandon was rude and unprofessional. He argued with me and became combative when I was upset that my car wasn’t looked at after 6 hours of being at your shop. I was called and told you’ll wanted to keep it for the entire weekend. He told me the diagnostic could be done that day when I asked how long it would take.
Business response:
We are sorry to hear that you feel this way about your recent service visit. Your feedback is invaluable to us as we work to improve our service processes and ensure clear communication with our customers. We take your concerns very seriously and will address this matter internally to prevent similar situations in the future. Our goal is to provide efficient, respectful service that meets your expectations. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience further and... read more
Horrible place for service! !! Do not recommend this place!! I took my truck in for service. They do not have the equipment to do alignments, they take it to Chevy dealer next door.there some shakiness in the front.. Not sure if it’s needed an alignment. My steering wheel was fine. When I left my steering was off, clearly off. Slanted at least 1/4 turn off center!! I turned around right away. Took it back. The shakiness was gone, but now truck was veering to the right and steering wheel off center. If they couldn’t get it ri... read more
Business response:
It's regrettable to hear that you feel this way about your recent service experience. Your feedback is important to us and we understand your frustration. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these concerns directly.
They couldn't figure out the problem, so they made up a $6k problem. Got a second opinion, my repair will cost $350. Liars.
Business response:
We take your feedback seriously and understand your frustration. Your trust is important to us, and we want to discuss this situation further with you. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution.
Too many extra and questionable services being pushed on customers in a very high pressured manner, even with implicit threats of imminent automobile failure.
Business response:
Thank you for sharing your concerns. The experience you've described does not reflect the respectful and transparent approach we strive to provide every customer. We value your feedback as it helps us improve our service standards. We would appreciate the opportunity to discuss your concerns further. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address this matter directly with you.
Good experience, way over priced. I was quoted a tune up for my vehicle that was $300 more than another local mechanic. I only came to the dealership because I thought the issue was something only they could fix which was not the case in the end.
Business response:
Your review is appreciated and we are glad to hear you had a good experience with us. We understand your concern about the pricing difference you encountered for your vehicle's tune up service. We recognize that cost is an important factor when making service decisions, and we appreciate you taking the time to share your feedback about the quote you received. At Reliable Nissan, we strive to provide quality service while being mindful of our customers' needs. Thank you for giving us the opportunity to work on your vehicle, a... read more
The dealership labor rates are ridiculous. I would of hax them do work on my vehicle but i could get the same work done for half
Trash i brought my truck in and they didn't even fix it. My windshield also now as a chip in the middle so thanks for that. Took it in and it came back worse
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,042 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.