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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Brought my car in January, nothing was fully fixed until June after it was sent to Reliable Chevy. Had to return multiple times for issues that were never addressed. Managers gave empty promises and no real help. Poor communication, no accountability — I wouldn’t recommend this place to anyone.
Business response:
We understand how frustrating it can be when vehicle concerns take longer than expected to resolve and communication falls short. Our goal is always to provide clear, timely updates and effective solutions to keep our customers confident and on the road. Please feel free to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
One of my big complaints is that they frequently call me by my husband's name. Even though I have asked them to correct it in the system multiple times. When I went this time I was therefore an oil change for over 3 hours.I made an appointment and was not a walk in and there's no real explanation to why I had to wait that long. The time before this one they did not put the drain plug back in correctly and my car left oil stains on my driveway.And in my garage.
Business response:
We understand how frustrating it can be to feel overlooked—especially when you've made efforts to correct your information and scheduled your visit in advance. We want every part of your service experience to reflect the care and respect you deserve, and we recognize how disappointing it must have been to wait so long without clarity or acknowledgment. Please feel free to reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Sales team AMAZING and did their absolute best to make the process smooth and easy! Finance Manager “Jesse” HORRIBLE he was extremely pushy, aggressive, arrogant, and beyond rude. I would not do any further business with this dealership if I had any interaction with that guy again. Service department also doesn’t really know how to maintain a vehicle properly. I will not be letting them touch my vehicle with a 10’ pole (oil changes only at 7500miles! No matter what the oil says you never go more than 5000. Also, Nissan’s own... read more
Business response:
We take all feedback seriously and want to ensure every part of your experience meets your expectations. To address your concerns with our finance and service departments, we encourage you to reach out directly so we can better understand and assist you. For any finance-related questions, please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. For service-related matters, Manny Garcia, our Service Director, is available at Mgarcia01@vtaig.com.
Between given the wrong information multiple times across multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, type of fuel used), having to do the credit application over since the original was lost (including my PII), having my license not given back until I asked for it, my phone being taken since the associate thought it was his, given the wrong information over which car we had just test driven (we had the pictures proving wh... read more
Business response:
We want to assure you that your concerns have not gone unnoticed. From the confusion around vehicle details and offers to the length of your visit and discomfort with the interactions you described, it's clear that your experience fell short of your expectations. While the vehicle itself may have met your needs, it’s unfortunate to hear that the process surrounding it did not. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com so we can better understand what occurred.
Unable to get a rental car Customer Service not professional Had to wait 2 days to get a rental car
Business response:
At times, our rental vehicles are in high demand, which can lead to some delays. We truly appreciate your patience during those times. If you’d like to discuss this further or have any other questions, Manny Garcia, our Service Director, is available to help at Mgarcia01@vtaig.com.
Since I’ve bought my car I’ve had multiple conflicts. So it’s frustrating.
Business response:
We understand how frustrating it can be when things don’t go as expected, especially after purchasing a vehicle. Please feel free to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can better understand what’s happened and work toward a resolution that feels right for you.
Warranty process was not smooth at all. The paint blemish on the hood that was supposed to be repaired is still there after leaving the vehicle with the dealership for the better part of a month. I don’t really care to bring it back.
Business response:
Leaving your vehicle with us for an extended time without the paint blemish being addressed as expected is not the standard we aim to provide. If you decide to revisit this issue or have any questions, please feel free to reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
2 months and electrical still not working properly and 4k didn't work with me on the trade in
I scheduled service at 7am. I asked for my car to not be returned to me late. I got it back after 6:30pm. The people I talked to over promised and under delivered. Anthony was rude when I asked why it took 3 hrs to start work on my car and responded to me by saying “well we could just not do the work and you can just come get your car”. I got my car back almost an hr after closing time. I will never use this place ever again.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,043 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.