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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Poor Customer Service. Outrageous diagnostic fee that was not mentioned at initial call! Unsatisfactory experience!
Business response:
We understand that the diagnostic fee was not communicated clearly during your initial call, and we appreciate you bringing this to our attention. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for assistance.
I had an appointment at 12:15. I was never checked in under my appointment time. I ended up waiting 2.5 hours for a simple oil change and tire rotation. People that arrived after me were getting out before me. Every very disappointed with reliable service department.
Business response:
We understand your frustration with the wait time and the check-in process. Your concerns are important to us, and we would like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com for further assistance.
The sales people are pretty pushy and the things that they say are not always accurate. Lots of problems with servicing vehicles I’ve had three vehicles from this company, even though I purchased the platinum extended warranties. Jesse is the only one that I would trust or do business with he’s one of the finance managers.
Business response:
Thank you for your feedback! We’re thrilled to hear about your positive experience with Jesse. We’re committed to improving our service and appreciate your insights. Your satisfaction is important to us, and we’re here to enhance your future experiences. Thanks for being a valued customer!
Doesn’t even look inside our window motor mount claim to broken which ones neither them parts charged us 100$ for looking at nothing we fixed our selfs from non professional and it was easy fix there just scammers
Business response:
We strive to provide quality service and take your concerns seriously. If you would like to discuss this further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Took over an hour for a simple oil change. Way understaffed. Did not reset the warning light as requested. Have had one really good experience with the service center, but otherwise would really not want to set foot in that dealership– Especially based on experience buying a vehicle.
Business response:
It’s disappointing to hear that an oil change took longer than expected and that the warning light wasn’t reset as requested. While we strive to provide efficient service, we understand that wait times can be frustrating. If there’s anything we can do to address your concerns, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Lacks communication, never got a phone call all day. Then performed a job that wasn't even authorized.
Business response:
We understand the importance of clear communication throughout your service experience. Your concerns are important to us, and we’d like to address them directly. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this further and work toward a resolution.
Customer service was awful and the gentleman was very rude. This happened again when I called recently with some questions and concerns. I've been with nissan for 8 years. I've never been treated this way before.
Business response:
We value your loyalty over the past 8 years and take your concerns seriously. To discuss this matter further, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
A lot to write but if you personally want to hear about what happen that day you can call me with the number on file.
Business response:
We understand the importance of addressing any concerns you may have. If you'd like to discuss your visit further, please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Went for a oil change sent us back home with no oil and most likely a xxxxed engine. The worst service.
Business response:
We've received your feedback regarding your recent oil change and the concerns you've raised about your vehicle. We strive to provide quality service and are eager to understand your experience fully. Please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com so we can discuss this in detail and take the necessary steps to address the situation.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 10,043 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 8:00 a.m.