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Reliable RV
- RV Dealers
- Springfield, MO
About this business
Location details
438 S. Ingram Mill Rd., Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recommendedbought a fifth wheel last week and drove it home Friday. As we are near 70,we ask about the roof and was told by Rick Muller,the shop would look it over and the rv would be in good order. Within 3 hours after leaving Reliable, my grandson come by and took pictures of the roof,there was 3 hole above entry door. Send the pictures to Rick and he said he would forward them to Wes Cameron ( Director of sales. Monday morning we Drove in to talk with them,they kept showing a picture of a roof trying to say there was no holes when w... read more
Business response:
Thank you for taking the time to write us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. At your earliest convenience, please reach out to Wes Cameron at WCameron@ReliableRV.com.
Made an appointment for warranty work on my Entegra motorhome on more than one occasion only to have it sit there for weeks untouched. The last time in they called me and said parts were in and they had time at 9:30 or 11 am, I dropped it off at 9 and 2 weeks later it was still untouched. Terrible customer service considering I purchased the unit from them new.
Business response:
Hello Bill, Thank you for letting us know about your recent experience. Our goal is to deliver a great experience and we missed the mark. We would appreciate any details to help us improve. At your earliest convenience, please reach out to Robert Beverly at RBeverly@reliablerv.com.
Spent over 30 minutes walking around trying to find someone to help me on Tuesday and had one sales person walk right past me and never even asked if I needed help. Definitely would not buy from here. Definitely sticking to the “Reliable” reputation of never helping anybody and just completely ignoring their customers!!
Business response:
Mike, thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. At your earliest convenience, please reach out to Nate Bowling at NBowling@ReliableRV.com.
😤🤮HORRIBLE CUSTOMER SERVICE!!😖☠️ I spent nearly $80,000 on a pre-owned 5th wheel travel trailer and used 1 ton dully; AFTER I had purchased a BRAND-NEW Silverado. My funding fell through for the brand-new truck. They lied to me stating that there was a recall, so I came in to have it repaired; only to clean out my truck and call for a ride home. I tried to tell them to take the trailer back as well, as it never left the lot. They refused to take it back! They said it had been "lived in" already because we spent a couple o... read more
Like dealing with used car dealers. Promise one thing, but need this....... ok, all is well, but we need this....... all ok, except ...... . Don’t be fooled, bring cash or your own financing. If you plan on a refund of your funds, be prepared to drive to Kansas City to the nearest (local) branch to get your $$$. ALL true!
Business response:
Linda, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact our General Sales Manager, Paul Becker, at 417-864-6800.
I am looking for a repair shop for the air conditioner in our 2015 Airstream Flying Cloud... but based on the reviews of your service department, I don't think we can take our Bambi to "Reliable RV"
Business response:
Hi there Karen- I am sorry you feel that way, but I can assure you that our facilities, service tech’s, and representatives are among the best in the Midwest. Seems a little unfair to leave a recommendation without even stopping by the shop, though. We’d love the chance to change your mind and earn your business! Please let us know what we can do to help!
Beware if you buy a used RV from Reliable RV. My wife and I was interested in an RV and we noticed some mechanical issues with the slide out and Chris and Nate promised it would be fixed if we wanted to purchase it. So about 10 days later Chris explained that the slide out was repaired so the wife and I set up a purchase date and a pre purchase inspection/walk through. During the inspection, when the employee was pulling in the slide outs, we noticed the issue wasnt fixed. The issue being the slide out would not stay in and ... read more
RV plumbing was not hooked up. Cable was not hooked up. Other issues as well. Service department and salesman would not call or e-mail is back. We are now having to go to a different dealership to do the warranty work. VERY POOR CUSTOMER SERVICE!
Giving a 1 only because ZERO is not an Option! We are thoroughly disgusted with everytjing regarding reliable rv, Or UNreliable RV as our kids have started to call it. We purchased a 2015 Coachman Pursuit. Drove all the way down from Wisconsin to get it. All of the things listed we found out almost immediately upon leaving the lot or within the first 2weeks of possession. The air conditioning tripped the breaker right on the lot which we questioned immediately. The service guy going through the coach with us told us it was... read more
Frequently asked questions about Reliable RV
How is Reliable RV rated?
Reliable RV has a 4 star rating with 800 reviews.
When is Reliable RV open?
Reliable RV is open now. It will close at 6:00 p.m.