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RhinoFit
- Software company
- Clearwater, FL
About this business
Location details
3001 Eastland Blvd, Ste 5, Clearwater, FL, 33761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No owner app?!! Not impressed. Pros: Clients like it more than square. Cons: No owner app or import to google calendar. So you have to log in on webpage to see schedule- that is shown out of order. Really annoying. Overall: Not impressed with presentation of store. Looks like a 1998 HTML site. Even Square is more high tech. And no owner app? And no import to google calendar? This alone has me looking at other platforms already. Not owner friendly. I work off my phone or a tablet. Logging into a website is slow and cumbersome... read more
It could be much better Overall: The app is horrible. You can't see the workout unless you hit reserve and attend the class??? There is no leaderboard. You can't put in custom benchmarks like 3RM or 5RM, etc. On the website or on the app, there should be a feature where members can 'sign-in' into the class or just easily type in their name and click attend, and then be able to submit their scores from there-- not only limited to hitting attend on the app and then submitting the score through your phone. If we have a computer... read more
Business response:
I am sorry you feel this way about RhinoFit. Some of the features you are describing are available with RhinoFit. I notice you just signed up and have not had an orientation yet. Once we do the orientation, I am sure you will change your mind! :) We have created new and improved apps that are available on iTunes and Google Play. We have actually just implemented unique features our competitors do not have. RhinoSign is an Integrated E-Signature Waiver System. We have custom reporting to add any custom fields to members. We ... read more
Still needs some work Pros: Price and customer support and the features Cons: Issues Overall: The system has a lot of errors and also some kinks to get through. There are some functions I'd like to see it be able to do.
Business response:
Hello Christina, Thank you for your feedback. We have done a lot of updates and added many features since you last used RhinoFit. If you would like to give us another chance, please give us a call to schedule a demo or visit https://www.rhinofit.ca/schedule-live-demo/ Thanks! Team RhinoFit
Horrible!! Pros: Its cheap Cons: everything Overall: system keeps billing my clients wrong, I call and no one will help me. They don't even apologize for screwing things up. I hate this company!
Business response:
Hello Jamie, I am sorry that you experienced issues with RhinoFit. Last time we talked, we discovered that many of the issues you were experiencing were addressed with our release of RhinoFit 2.0. For Billing, the bills and payments are fully controllable to the gym owner. Every bill ran through RhinoFit is easily able to be modified by the gym owner. In addition, we recommend having an extra layer of control by having "Approve Bills" activated. Once you are certain that you have your memberships setup correctly, live bill... read more
Not what it's said to be Overall: Very hard to reach customer service. They tell you it's only you that has the issue. They take calls but don't get back to you. Very disappointing.
Business response:
Many of the Fusion Fitness issues were dealt with with Syma directly and these comments have been addressed.
Run away, one of the worst mistakes we made and terrible support Pros: Not really anything Cons: The list of issues is long , all I can say its not worth the trouble. CC data dumps, lost client data, uses some foreign country as default, imports get corrupted, clients side login unresponsive, calendars do not sync, they have bad support and little to no orientation, plus no support on set up , or in our situation they took the money didn't do the job we had to set all up after paying them. The interface on client side looks ... read more
Business response:
Unfortunately, there were some issues between RhinoFit and this customer that we attempted to resolve to no avail. An orientation is recommended for every customer and it was declined in this case. We did have to correct some of the account setup that was causing some issues. We do take responsibility for the features that were not working properly. We also upgraded since this client to RhinoFit 2.0 and have not had the issues described here. We have an import feature and the CSV file has to be correctly formatted. As for pa... read more
Frequently asked questions about RhinoFit
How is RhinoFit rated?
RhinoFit has a 4.3 star rating with 444 reviews.
When is RhinoFit open?
RhinoFit is closed now. It will open tomorrow at 8:30 a.m.