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RhinoFit
- Software company
- Clearwater, FL
About this business
Location details
3001 Eastland Blvd, Ste 5, Clearwater, FL, 33761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst software and customer service EVER Pros: No features we really liked. Very poor software Cons: Lots of broken links, poor functionality, financial reports were terrible Overall: We did a free trial with Rhinofit after buying a new gym. The software was VERY basic and the on-boarding process was terribly run. We were going to have to manually add all clients and biking information because we were told the keys could not imported. We decided to move away from this software and Rhinofit refused to refund our monthly dues ... read more
Business response:
Hello Brandon, We regret that you had such a bad experience with your RhinoFit back in 2016. Our records show that the account was signed up for and a contract signed that included an early deconversion fee for your merchant account. Unfortunately, the contract was not with RhinoFit and we did not collect the fee that was charged. Since your experience, we have made many upgrades and have a lot more intuitive features. We would like to provide you with one free month of the software to see the new features and look. Let us... read more
Does everything I don't want it to do, and nothing I need it to do Pros: Credit card swipe is a nice feature to have. Cons: Incredibly ugly UI/UX. Difficulty to use. Unintuitive. Billing is a nightmare. Overall: Like I said, the software does everything I don't want it to do, and nothing I need it to do.
Business response:
Hi Michael, thank you for your feedback. From our records we can see that you're currently processing payments through Stripe. Our preferred payment gateway is through Gulf Management Systems, our parent payment processing company. We can assist you with this transition to make processing payments simpler. As far as the user interface goes, we have a variety of improvements that are going to be released that we think our clients will enjoy! Please reach out to us so we can further assist you Michael: customerservice@rhinofit... read more
Review Pros: Its simple. Its easy to add people...... Cons: It asks you every 5 seconds for a damn review. Obnoxious to say the least. Overall: above.
Business response:
Hi Devin, we appreciate your feedback of RhinoFit. We're sorry that this feature was frustrating for you. As long as you hit "no thanks", this popup will stop coming up for you. We always want our customers to have the best experience possible so if there's any more feedback you can provide us feel free to reach out to us please: customerservice@rhinofit.ca -Team RhinoFit
Over sold, under delivered Pros: The donation feature. There is not much else. Cons: Oldest software, no real app for either clients or staff, limited capabilities, no one knew anything in Support. Overall: Zero benefits, wouldn't even complete the implementation.
Business response:
Hi Eleanor, we're very sorry to hear that RhinoFit didn't meet your expectations. We take pride in providing a great experience for our RhinoFit clients. If there's anything our team can do to make up for your experience, please email us at: customerservice@rhinofit or give us a call at 866-858-0304. -Team RhinoFit
don't like it Pros: the price. the software is very affordable but ease of use and functionality reflects the price Cons: the functionality, data usage, app speed, ease of use Overall: I have not been impressed with the software. 1st as a member of a gym using the software.. always felt it was slow and used way too much data. as a box owner I find it is not very easy to maneuver and there are too many steps to create a class schedule. the menu is also not very user friendly.
Business response:
Hello Ashley, Thank you for your feedback. We have made many updates and added features to RhinoFit since you have completed this review. If you would like to give us another chance, please give us a call to schedule a demo or visit https://www.rhinofit.ca/schedule-live-demo/ Thanks! Team RhinoFit
Update your app Pros: Not much . The dashboard is nice and easy to see which is helpful. Cons: The app is awful. Hard to pick the correct class when the lines are 1mm wide...… reports aren't accurate. Overall: Not very helpful with customer service. Don't like the look or function of the app. Need to be able to customize reports.
Business response:
Hi Jenn, Thank you for your review of RhinoFit. We're sorry to hear you've had a bad experience with us. We're continually trying our best to enhance our customer experience. If you have any other questions or feedback feel free to give us a call at 866-858-0304 or email us at info@rhinofit.ca. Thank you and have a great day!
Fails in every category outside of "ease of use" Pros: It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you. Cons: $3 Overall: I realized not to trust them at their word.
Business response:
I am sorry that you feel this way about RhinoFit. As the site states once you process $2500 or more in payments for a given billing period, you will be billed $57 USD per month thereafter. RhinoFit provides the most competitive features for the price and provides free trial offers of the software but not the merchant credit card processing as this is a separate service that is offered as a convenience to our clients for integration with their new RhinoFit business software systems. Thank you.
Poor customer service Overall: $3
Business response:
Hello Yvette, I deeply regret and apologize that the situation made you feel that way. I am also surprised because I personally spent hours that week assisting with you switching to Bluepay. While we are integrated with BluePay, it is not a common processor for us. Unfortunately, when BluePay changed their integration requirements they did not notify us. I spent several hours on the phone trying to get your issue resolved, but it was out of our control and I was not given the correct information without escalating the issue... read more
really hating it Overall: Constant complaints from customers on double charges. System constantly freezes and people end up clicking multiple times and getting charged multiple times. We can't accurately track inventory because the Add Order feature does not work. Charging someone for a simple one-item purchase it time consuming.
Frequently asked questions about RhinoFit
How is RhinoFit rated?
RhinoFit has a 4.3 star rating with 444 reviews.
When is RhinoFit open?
RhinoFit is closed now. It will open tomorrow at 8:30 a.m.