This profile has been claimed by the business owner or representative.
RhinoFit
- Software company
- Clearwater, FL
About this business
Location details
3001 Eastland Blvd, Ste 5, Clearwater, FL, 33761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not worth the time Pros: Software works but that is about the only good thing. Cons: Door access is a complete failure. If you want your business to stay secure then do not use them. They basically hold you hostage with fees unless you have 3k plus just sitting around. Overall: Overall this company stressed me out and the customer service was terrible.
Better products for cheaper are out there than this bug-ridden mess. Pros: The SMS feature was nice. Technically speaking it has a wide range of features, even if the implementation of those features are poor. Cons: $3 Overall: We moved to rhinofit because they were cheap, and it was a huge mistake. They offer no help with setup, and it's convoluted to the point where it seems to want to sell you on paying them to set it up for you. Customer service isn't very helpful.
Better products for cheaper are out there than this bug-ridden mess. Pros: The SMS feature was nice. Technically speaking it has a wide range of features, even if the implementation of those features are poor. Cons: $c Overall: We moved to rhinofit because they were cheap, and it was a huge mistake. They offer no help with setup, and it's convoluted to the point where it seems to want to sell you on paying them to set it up for you. Customer service isn't very helpful.
Don't go with Rhino Fit ! Pros: Nothing . If your a small business or gym, stay away! Cons: The App is terrible ! The [SENSITIVE CONTENT HIDDEN] is doesn't follow up. Was told the scanner could read through glass because I told them I couldn't have it outside because of Minnesotas weather. Guess what, I should of never listened to [SENSITIVE CONTENT HIDDEN] from rhino fit. Doesn't work at all ! Lets put it this way, I'm hiring a lawyer ! Overall: customer service bad, [SENSITIVE CONTENT HIDDEN] bad, tech support [SENSITIVE C... read more
Business response:
Hello Mitch, We regret to hear that you feel this way about RhinoFit. We have many Door Access Control clients that live in cold climates, as well as clients that have the scanner behind thick glass. We provided troubleshooting steps that were not followed to get your scanner working seamlessly. We offered assistance in providing a different type of scanner and we did not receive a response. Please allow us to rectify this situation by calling us at 1-866-858-0304 or emailing us at customerservice@rhinofit.ca. Thank you,... read more
Terrible Service Pros: The price is the only pro. But at the lowest price in the industry, you get exactly what you pay for. Low price = Low quality Cons: This service is terrible. Let me illustrate: - They offer no historical reports of any of your membership or incomes - You can't look back at any months and see billing - Very limited automated actions, so you have to manually check who's paying bills every month - Customer service is atrocious. I've lost count how many times I called with a question and no one answered. T... read more
Business response:
Hello Brandon, We regret that you feel the way you do about our service and company. However, there are some inconsistencies in your review. Unfortunately, we do not guarantee to provide support to business outside of the US or Canada and our business hours are Monday - Friday, 8:30 am to 5:00 pm EST. We do guarantee and ALWAYS meet our promise to answer the phone and provide support during these hours. The times we recorded you trying to reach us were outside of these hours. Secondly, the reporting you are mentioning is ... read more
Worth it! Pros: It's so easy to set up and to use. It's not complicated at all. It's worth every penny you pay for it my company has been using Rhinofit for 3 years now and have never had a problem!! Cons: It's a little on the on the expensive side but it's worth every penny. One complaint I do have is that billing is hard to change if your changing it for someone. Overall: Rhino fit has helped my company do much we tried 3 other programs but Rhinofit has been the most benofficial to my company.
Need upgrade and more self serve and identification sounds and bright colour coded spec Pros: Easy and limited but does not work well to keep everything recorded Cons: Not able to get it to serve all my business and members need Overall: Waiting until I find the time to switch to more functionality and customized software
Business response:
Hello Abir, We regret to hear that you are not satisfied with RhinoFit. We would like to connect with you to get more details on the functionality you are needing. We also show you were not given an orientation, so hopefully, we have some of the features that you are needing. I will be sending a request to schedule a time to talk. Thank again for your feedback! Team RhinoFit
Rhino Fit Pros: The mobile application. Hope to get it working with it's capability to sync with the Silver Sneakers program. Cons: The software is not on our time zone for Hawaii which has hindered being able to test accurately. Software is not intuitive to use. The sign in kiosk URL is not easy to set up on various different ways for a member to sign in. We have not used the program yet partially due to some of the cons and overall experience with Rhino Fit. Overall: Customer service has been lengthy in response time. Seem... read more
Business response:
Hello Amy, Thank you for your feedback. We regret that you have had these experiences with RhinoFit. We have added the request to add HST as a time zone to our developers. Unfortunately, the time zone was not added since it has variable times throughout the year. We do have a live access tracking feature that essentially does what you are looking for in the kiosk. It will check people in and give a full view of their account. If you would like some more help with this, please give us a call at 1-866-858-0304. Thanks! Tea... read more
Don't bother Pros: None Cons: There was no support. Overall: It took several emails to get questions answered during the free trial. I was getting desperate to try and find an affordable option for membership software and decided to sign up with these guys. During the initial set up process I had some questions, they never did answer them after several attempts. Stay away from this company!
Business response:
Hello Grant, I am sorry you had a bad experience. We see you were wanting to switch over from MindBody and we offered to assist with the import. Our records show that every email you sent was responded to within 1 hour. We do not show any records of phone calls from you. Our phones are always answered within 4 rings with no options or automated system to navigate. Please give us a call if you would like to give us another shot, the pricing is $57 per month and we will help with any setup questions you have. Thanks! Team Rh... read more
Frequently asked questions about RhinoFit
How is RhinoFit rated?
RhinoFit has a 4.3 star rating with 444 reviews.
When is RhinoFit open?
RhinoFit is closed now. It will open tomorrow at 8:30 a.m.