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Ride the Wind Ebikes
- Motorcycle Dealers
- East Gwillimbury, ON
About this business
Location details
19103 Ontario 48, East Gwillimbury, ON, L0G 1M0, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I enjoy every ride I take ! and will tell every one to get one
Business response:
Hi, Brian. We are thrilled to learn that you had a positive experience with us!
Got the bike for a good deal. The guy who fixes the bikes is a lying scam artist but everyone else seem very friendly and knowledgeable. Sent it in to get fixed and he couldn't fix it. still had to pay for them doing almost nothing. Then gave me the wrong keys and tried jamming the keys in saying I must have broke it by sticking something in the key slot. The next day they called me saying they gave me the wrong keys. I would recommend buying a bike from them but not asking them to do any repairs and to check the bike very c... read more
Unfortunately there is not zero star option. They are dishonest.
Very disappointing experience buying a new e-bike from this shop. Staff were unprofessional, communication was poor, and I felt pressured instead of helped. After spending a lot of money, I expected much better customer service and support. Would not recommend.
Linda don’t worry about this company your not the only one they screwed on batteries they sold you used ones for the price of new ones have no clue how this company is in business they are crooks stay clear of them
Funny. The negative reviews don't show up. Jolene sold us a bike that she did not have in stock. It was not as described and we did not know this until it was "dropped off" to us without the chance to inspect it. The battery was bad, the charger defective and it was not the correct bike. BUYER BEWARE! She sells the wrong bike and charges you 25% (plus) return a defective bike. SHYSTER!
Business response:
Hello Sanders, and Turtle...as you've left 2 very similar reviews within a few hours. We do have an idea of who you are. You ordered a bike, custom lithium, received it, rode it, and then said it was too small. That is on you. Restocking fee, yes. This is standard policy across the board with every dealer and supplier - EMMO. Who you refused to work with. The reason we know who you are, from 2020....is because this doesn't happen with Ride the Wind. We rarely have issues; we have the best reputation from any Dealer. BECAUSE ... read more
The owner had the nerve to call me first of all jumped all over me so I hung up the phone secondly she had the nerve to call me back !!! She proceeded to say I must be on to many pills ???? Really professional ???? So I hung up again didn't wanna feed on her ignorance !! I guess the truth hurts if she calls me again I'll be reporting her to the bbb .. don't complain about your purchase from these people won't get you anywhere !!! Don't waste your time driving out of town to purchase and save alittle bit of money because time... read more
Business response:
Joanne, that was our service manager you were speaking with. We believe you've mistaken her with Jolene. Just like a car dealer, transportation isn't covered. But according to service, you were expecting your lead acid batteries to be covered under warranty after 3 years of use. You were very aggressive and hard to understand apparently. We are sorry, but we won't tolerate belligerent behavior towards staff, so whatever staff said, Jolene stands behind. She also wanted to include that when you received your mobi... read more
I would be careful buying from Ride the Wind EBikes they are not very honest.
Business response:
Hi Bonnie, we post $199 for shipping across Canada, we have a disclaimer saying that this is estimated. You live on the North side of Victoria Island, British Columbia. The $1299 Evoque City Bee you purchased does not have the profit margin to absorb the $693.66 shipping it costs. We offered free assembly as it's the last one left on our showroom floor along with customer pallet and packaging. We discount $299, you would need to pay the baalance of shipping, not the full cost. So $493.66. It is the best we cou... read more
Joline is the worse type of human around she only cares about the money and will gladly let you buy something for over 8 grand then refuse any warranty work trust me once u ask joline for anything she will switch into a horrible horrible person with no customer service skills or respect for anyone I wish I could add the photos of the conversations we have had but I posted them on Google for anyone wanting proof of her bad behavior
Frequently asked questions about Ride the Wind Ebikes
How is Ride the Wind Ebikes rated?
Ride the Wind Ebikes has a 4.7 star rating with 694 reviews.
When is Ride the Wind Ebikes open?
Ride the Wind Ebikes is closed now. It will open on Tuesday at 9:00 a.m.