RightSpace Self Storage

Gary B. 

on Yelp

8 years ago

Avoid. They do not allow returns/exchanges of merchandise. They charge $3+ for boxes that U-Haul sells for 99 cents. 

Suzanna S. 

on Yelp

8 years ago

The only reason I drive to this location is to use the drive through. I have been informed that I first have to come in and ready my materials, then go through the drive through. This is nuts. You guys used to be friendly and helpful-I've been using the post office and storage spaces for years. I Won't be returning until the customer service improves. Don't offer a drive through if you don't want to serve customers through a drive through. With no customers inside or in line I was told "I don't have time for that" when I ask... read more

Sharon R. 

on Yelp

8 years ago

BEWARE! RODENT INFESTATION, and as put by current storage manager, Sue, MASSIVE infestation that they have not been able to control. Per district manager Chase, this has been a problem since October 2016 & they have spent over $2000 with Terminex to try and control the problem and still have not been able to get the situation under control. After being out of the state for several months, I return to move my items out of the unit to find them destroyed. The minute I walked into the building you could smell urine. When I ope... read more

Madelyn L. 

on Yelp

8 years ago

I visited this private post office to send a package. I felt discriminated and disrespected when asking one question generated that two employees got involved in the conversation and with a loud tone and diminishing attitude said the place has a new general manager and they will not send my package. They refused to tell me the reasons for since new administration, they will no longer send packages internationally, APO and Puerto Rico. The new manager and employees were very rude and hostile! 

Ryan H. 

on Yelp

9 years ago

HORRIBLE CUSTOMER SERVICE AND VERMIN INFESTATION! I used Great American Storage for about 3 months while waiting to move into our new house. I went in to the office and provided notice of my intent to vacate and the clerk said "Ok, you're good. Just be out by Friday". I had to work on Friday so I moved everything out by Thursday. Come to my surprise I get an email on Monday saying that I owe rent. When I contact them, they said that I never provided intent to vacate and I never signed a move out checklist. I advised her ... read more

Mel H. 

on Yelp

10 years ago

Why is the drive thru ALWAYS closed at this place? Seriously? Why even have a drive thru? They also have this rude sign about cell phones at the counter. Given that they don't take UPS or Fedex drops off. PASS. 

Mitzi E. 

on Yelp

10 years ago

This was the third time I had horrible customer service so I decided to put it out on yelp. I have only had two positive experiences in 10 but three were particularly rude encounters. First of all, I drive to the place to go to the drive-through because I have two small children. Two times in cold-weather the drive-through has been shut down. If you are not going to have your services available during cold weather then make a sign that says that so I don't waste my time driving across town to still have to get out of my ... read more

Trey S. 

on Yelp

10 years ago

It all seemed good at first but its like a wolf in sheep clothing. Yes they give you a free truck rental but they do not tell you up front that it has a time limit then oops no more free truck but hey you can rent it. I have been a customer of both the mail office for years and had two storage units for the last six months. They all know me well there as I am a frequent customer. When I was getting all my stuff out I needed a place for a very small amount of trash but they would not allow me to use their dumpster nor would t... read more

Misty Kay T. 

on Yelp

10 years ago

They really have terrible customer service. You are better off going to the actual post office. At least at the real post office you avoid the extra fees and are greeted with a smile. If it's 4:59pm and you aren't inside yet they will actually lock the door even if you are standing right outside of it. It is what it is. Just be sure to go by way before 5pm if you choose to use this place.