RightSpace Self Storage

Mel H. 

on Yelp

11 years ago

Why is the drive thru ALWAYS closed at this place? Seriously? Why even have a drive thru? They also have this rude sign about cell phones at the counter. Given that they don't take UPS or Fedex drops off. PASS. 

Mitzi E. 

on Yelp

11 years ago

This was the third time I had horrible customer service so I decided to put it out on yelp. I have only had two positive experiences in 10 but three were particularly rude encounters. First of all, I drive to the place to go to the drive-through because I have two small children. Two times in cold-weather the drive-through has been shut down. If you are not going to have your services available during cold weather then make a sign that says that so I don't waste my time driving across town to still have to get out of my ... read more

Trey S. 

on Yelp

11 years ago

It all seemed good at first but its like a wolf in sheep clothing. Yes they give you a free truck rental but they do not tell you up front that it has a time limit then oops no more free truck but hey you can rent it. I have been a customer of both the mail office for years and had two storage units for the last six months. They all know me well there as I am a frequent customer. When I was getting all my stuff out I needed a place for a very small amount of trash but they would not allow me to use their dumpster nor would t... read more

Misty Kay T. 

on Yelp

12 years ago

They really have terrible customer service. You are better off going to the actual post office. At least at the real post office you avoid the extra fees and are greeted with a smile. If it's 4:59pm and you aren't inside yet they will actually lock the door even if you are standing right outside of it. It is what it is. Just be sure to go by way before 5pm if you choose to use this place. 

Joanne B. 

on Yelp

12 years ago

Great American Storage used to be awesome when it came to using their post office services. Short and sweet with no long wait. I actually would pass another post office because I preferred their customer service over the USPS. However, recently I have had multiple packages delivered to my clients broken, missing items or not delivered at all. I will no longer use them because they are costing my business more money due to mistakes on their part. I chose them for speed and it has cost me. Never again. 

Karen E. 

on Yelp

13 years ago

These people are not very flexible when it comes to vacating. They do not prorate if you are unable to get out before 5PM on the last day of the month. They are rather rude people and I would not recommend them to anyone. 

Andy M. 

on Yelp

14 years ago

Long story short, they sold me a lock for my storage unit and it only had a single key. I made the assumption that they kept the other key on file for emergencies (bad assumption). Today, I needed access and could not get my key for 72 hours. I went to their office and was told that my unit only had a single key and it was the one they gave me. They could sell me a new lock and 3 keys (which they should have done in the first place), but they would have to drill my existing lock - only they can't drill it for 2 more days... read more

sonya s. 

on Yelp

15 years ago

When I initially rented the storage unit they had offered free use of a move in truck as part as their policy. Unfortunately I had already rented a truck and did not have use of the truck at the time. I asked them if I could use the truck when I moved out instead and they said that it wasn't a problem. Now that I am moving out, it is a problem and they said that I would have to pay $25 for the use of the truck. They pulled out my initial contract and said that it stated that I did wave the use of the truck, among several... read more