RiteRug Flooring & Carpet - Fairborn

Deirdre F. 

on BBB

6 years ago

I had a great experience with Rite Rug. I requested an online inspection appointment and Kevin W***** came out to our new home the same day. Kevin measured the rooms and quickly provided a quote. He even price matched the quote that I received a day earlier. Kevin worked hard to get our carpet installed within a day of the inspection, which we appreciated. Great experience. 

Charles P. 

on BBB

6 years ago

Ariel was quite helpful with my needs. 

Adam D. 

on BBB

6 years ago

We recently had carpet installed and absolutely loved it. Our salesman, Kevin W***** was extremely helpful and came to our house on two separate occasions to help us choose what was best for our needs. I would highly recommend him to anyone considering new carpet and/or flooring. Also, on the day of the job, the installers were fast, efficient and courteous. The head crewman was named Modesto but unfortunately I didn't get the other workmen's names because I would list them in this review as well for their hard work and prof... read more

Peg H. 

on BBB

6 years ago

I didn’t have a very good experience with salesman or the installation of my carpet. However customer service was great! Aysa B******* took very good care of my complaint. She was professional, polite and was interested in my complaint. She was in constant contact until the complaint was resolved. Thank you Aysa. My carpet is beautiful. I would recommend Rite Rug. Just not Jon. The installation had some annoying moments. None related to the carpet. At the end of it all I am a happy customer. 

Susan F. 

on BBB

6 years ago

I was very impressed with Kevin Wright's knowledge and professionalism. He made the whole process very easy. 

Kimberly T. 

on BBB

6 years ago

I love my Rite Rug flooring. A big shout out to Aysa in customer service for sticking with me through some installation issues. She does a great job! 

Kathleen D. 

on BBB

6 years ago

Rite Rug manager Jim B**** did an excellent job at the Home and Garden Show working with us to see what we could do to replace our carpet. He came out to the house, took measurements, gave us a very reasonable deal. Then the crew came to install and did a great job on the seams. There were a few places where the tacking wasn't what we expected, we carpeted a 'bridge' overlooking the living room where there was special 'tack and turn' that needed to be done. We called and talked to Caylee, sent her pictures, and asked if we c... read more

Betty B. 

on BBB

6 years ago

Kevin W***** was excellent to deal with. He worked around my schedule for our meeting and was very helpful in helping me pick out the right carpet for me.. He scheduled carpet installation when I wanted it. I would highly recommend Keven for your carpet needs 

Bruce C. 

on BBB

6 years ago

I am very pleased with my new vinyl plank floor from Rite Rug. From the time samples were brought to my home in late February until the finishing touches were completed on March 15th, everything was done in a professional manner. Everyone, from the salesman to the installers, showed up when they said they would. The installers know their craft. Ron D. in particular was willing to go the extra mile to make sure some detail work was completed to my satisfaction. Nothing is ever perfect, and clean up after demolition of my old ... read more