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3340 Mall Loop Drive, #1352, Joliet, IL, 60431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Brad, the store manager, and his staff were extremely knowledgeable when my husband and I were shopping for a 30th anniversary ring. Their were professional and not whatsoever pushy! Brad took several hours with us on 3 occasions making sure we were happy with what we chose. We would definitely recommend them! Not your typical "Mall" jewelry store!
Business response:
Hi, Laura! Thanks for the feedback! We are so happy to hear that we have helped make three special occasions even more memorable for you!
This review is about Susan Pendzinksi who gave extraordinary guest service to my wife and I! Susan's extreme patience is something rarely seen in retail these days and her knowledge of jewelry is unmatched! She explains everything thoroughly and never rushed through the process. Susan made us feel so welcome. It didn't feel as we were shopping, it felt almost like she's been our friend for years. Thank you again Susan for such exemplary service! You are the best!
We were visiting a friend in the suburbs and decided to check out a nearby jewelry store before we headed back to the city. We went into the store not really having anything particular in mind, but just wanted to peruse the different options to see what kind of jewelry pieces best fit me since I don't typically wear any jewelry. Brad, the store manager, made us feel welcomed the first moment we walked in! He really took the time to walk us through different options and did not pressure us like many other jewelry stores d... read more
This review is regarding Brandon sellers. He took care of us right away and got up from what he was doing immediately to help me and my mother. We were looking for a watch. Specifically a Mavado and he let us know about the latest sales and gave us a discount according to the brand. He was very nice, talkative and respectful towards us. Even when the credit towards the watch didn't go through he still tried to do everything in his power to get us a discount. He made sure we were well taken care of and we ended up getting our... read more
Business response:
These words go a long way, and motivates us to work even harder, thank you for the review!
Brittany is very pleasant . She was extremely helpful with all our needs very professional thank you so much
Business response:
Hi! Thanks for the compliment, Clarence! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
To make this short and sweet. I have an old 14k gold rope chain that snapped and the clasp fell off. I brought it in for repair and the sales lady promised me it would look nearly new when I picked it up. Promise was upheld and I got back what I thought was a new chain. I spent 145$ for the repair and got more then what I payed for. Couldn't be more glad.
Business response:
Hi! Thanks for the compliment, Logan! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
Brad Billings is the best! He listened to what I wanted and designed it. Very happy!
Business response:
Hi! Thanks for the compliment, Rae! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
I went to Rogers & Hollands looking for a specific ring. After going to multiple other locations that tried to push different styles that were out of my price range, I was thankful to finally find a place that listened. Brad took my desires and price range into account immediately and literally within 30 minutes of being in the store, we had found the perfect ring for size, quality, design, and price. But I was on a tight schedule and needed the ring shipped. Brad took the initiative and got it done. He was punctual and ... read more
Business response:
Hi! Thanks for the compliment! It’s wonderful guests like you and these reviews that help us continue to be your trusted, family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to once again deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
Would recommend this jewelry store to everyone I know ! Brad the store manager is very personable with his customers and will go out of his way to assure great customer service! I will Be a forever customer!
Rogers & Hollands Jewelers has a 4.6 star rating with 334 reviews.
Rogers & Hollands Jewelers is open now. It will close at 8:00 p.m.