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3340 Mall Loop Drive, #1352, Joliet, IL, 60431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
All I can say is, Please read the review by Eric T. in 2013. He was absolutely correct.,not only are the manager (Brad)and all the staff helpful and knowledgeable. They are outstanding in all their services! First, I have to state that we went to the mall looking for the Jeweler that sold us my original engagement/wedding ring set. We were looking to update it with another gem. This was no longer an option with them as they only sell the items in the cases, then the only options is resizing. On the way to that Jeweler we had... read more
I had the opportunity to visit this location during the holiday season. I was looking for a particular necklace that I was asking my mother for. The sales associate was absolutely amazing! Great attention to my needs. We went from looking for 14ct white gold to Sterling Silver. The associate never lost interest after the many selections I looked at and tried on. She even had a great attitude and was accommodating to my search. I went from looking at $500 to buying one for $78. All without being pushy or "selling". I've been ... read more
Had custom flower ring created. They did an awesome job and it was a great experience. Definitely recommend them to everyone. Need a custom ring, talk to Brad!
Second time purchasing my wedding rings here. Tiffany L. assistant manager was very kind and knowledgeable. She helped pick out my new ring which I totally fell in love with, she was never pushy to make a sale instead she cared about what we were only able to spend. And they also bought our previous rings and an additional amount towards my new ring!! Great experience!!
The store had everything we needed, the service was outstanding and the warranty options are worth it. Great store and very helpful people.
My fiance and I bought our wedding bands today from Rogers and Hollands and had wonderful assistance throughout our visit. I think the man helping us today was the manager? but he was wonderful, very helpful in making decisions and not pushy to any degree. We will be back for any future jewelry purchase! Two other female associates were also very friendly and helpful.
After my Yelp, I did receive two separate calls from managers from R & H, they were very apologetic and clarified the process, that was all I needed to hear, no big deal, I did not need to have been treated like I was at the DMV. They were glad that I informed them of my concern, stating it allows them to assure their employees are professional to their customers. Very impressed that they did follow up.
Business response:
Hi David, Thank you for your feedback in regards to your recent visit. I am sorry to hear that you had a less than pleasant experience. We want all of our guests to feel important and taken care of. I ask that you please contact us directly at info@rogent.com so we can work to turn this relationship around. -Amber W.
This review is LONG overdue ! ADVICE: We obviously talked about getting married and we started looking around at rings. Some advice for guys, go ring shopping with her because the real surprise is how your going to propose, which ring you choose from her likes, and when you pop the question. Location: Do not be intimidated by a jewelry store inside of the mall. I have visited several stand alone jewelry shops as well as jewelers row downtown. I am very picky about my jewelry and have extremely high expectations. I woul... read more
Buying a diamond engagement ring at this store was an exceptionally pleasant experience. I would definitely recommend this store and here's why: This store does not try and push you into a sale, they are very relaxed and easy to talk to. I was greeted by Barb W. when I walked into the store and I explained that I wanted an engagement ring and had one picked out on line. She showed me several settings including the one I saw on line. She knows her rings and exactly what is in stock! I picked out the original setting that I ... read more
Rogers & Hollands Jewelers has a 4.7 star rating with 382 reviews.
Rogers & Hollands Jewelers is closed now. It will open at 10:00 a.m.