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Rogers & Hollands Jewelers
- Jewelry
- Wauwatosa, WI
About this business
Location details
2500 N Mayfair Rd, M226, Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
After years of spending thousands of dollars, I am so disappointed with the people that work there. We took in my wife's beautiful ring monthly for cleaning, each month it was different. Nothing wrong, two diamonds loose, 4 diamonds loose, nothing wrong, always different. Then the rude ( lady) says you should get a new setting. REALLY! . So we have the jeweler check it out, he wants to rebuild it. For $450. Was supposed to check out a burr on it. Seems like a scam to get more money. Last time I will ever be in this business.... read more
Business response:
Hi John, Thank you for reaching out to us here on Yelp. I'd love to help and hope we can re-establish this relationship. Please send us a private message with your contact information as soon as possible. Thank you, Amber
I have had two different experiences with two different pieces of jewelry both made poorly... I received a fluttering diamond pendant necklace for mothers day which my husband was excited to get me due to the sales lady recommending it was a good piece of jewelry. The first day I wore it, within two hours the chain broke! I went to the store to exchange it and while I explained to the lady about my chain breaking upon the first day of wearing the piece, she hadn't seemed surprised and exchanged it with another necklace they... read more
I have been in a constant battle with these yoohoos since I received my engagement ring in January of last year. I have had diamonds fall out of my ring 3x since then. Each time it happens we have to take it back to the store, they tell me it has to be shipped off site and I won't see it again in 3 weeks. The first time it happened was the day after my fiance proposed. The second time I had to take the ring back i was 100% ASSURED we would not have this issue again. We are now on the third time (the ring is 15 months ol... read more
My husband and I bought our wedding set at Rogers and Hollands. We spent a pretty penny on them too which was close to $9000 and like the other reviews we also fell for the lifetime guarantee. The first time I needed the ring serviced we replaced one of the surrounding pink diamonds and because of that they had to send my ring to the corporate office. After the ring was returned, we noticed the main diamond was not the one I had originally chose. It was of poorer quality with huge imperfections. At that time the manag... read more
UPDATE: Rogers & Holland drops two stars. It would be great if they actually took buyer feedback or listened to customer complaints. It is a shame I purchased my wife's engagement ring and wedding band here (meaning we have to take it back anytime any work or cleaning needs to be done) -- and fell for the "Lifetime Replacement Plan" schtick. Recently, we had to take the engagement ring back because the band lost a bit of luster. We were told by a very "slick" salesman the ring needed to be re-rhodinized, which would cost $5... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.5 star rating with 634 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 10:00 a.m.