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Schumacher Buick GMC of North Palm Beach - Service Center
- Automotive
- Lake Park, FL
About this business
Location details
3720 Northlake Blvd suite c, Lake Park, FL, 33403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the best that I could put at this time. Schumacher has been in possession of my car for a seventh day now. When I can speak to someone I am told that they are still trouble shooting and they cannot figure out what is wrong with it. I receive no call backs from my service manager. I went through their phone system to try to get a hold of someone who can tell me something. A guess at how long this may be. They may not care, but my rental car bill is getting pretty high. Going through the phone system, when you try to g... read more
Business response:
Apologies for any inconvenience caused during your recent visit. We appreciate your feedback and will work to improve our service. Thank you for sharing your experience.
I am writing to you in a few words, my family and I are very unhappy with the purchase of my car, and that of my son, I have had to return my car to service four times. The specialized technicians have not been able to fix the vibration of the steering wheel and it goes to the right when my son's car is driven. When we park it at home, the engine, transmission and brake problems are broken, and who knows, other problems that we cannot see. How can these unwanted incidents be described? When the person who buys the car is tru... read more
Business response:
Niurkapena71, as much as we truly desire to resolve all our customers’ requests to their satisfaction, the first time there are instances where we cannot duplicate your issue. Please feel free to drop by and let us know of the reoccurring issue so we may complete another diagnostic on your vehicle to determine the cause. Please be assured that your vehicle is in the hands of qualified technicians, and it will be repaired to factory standards as soon as we assess the problem, again we apologize, but your safety and quality re... read more
Anthony Carroll el manager de service dice que necesita mucho tiempo para balancear las Gomas del carro desde las 10am es mi cita son más de las 4pm y todavía no me han entregado el carro y es mi primera cita la segunda cita le diré mi experiencia pero esta primera cita ha sido lamentablemente decepcionante porque e perdido el día entero esperando para que me entreguen el carro
Business response:
Lamentamos mucho saber de tu experiencia, Niurka. Lamentamos mucho que tu nuevo vehículo haya tenido problemas. Ten la seguridad de que tu vehículo está en manos de técnicos calificados y será reparado según los estándares de fábrica. Nuevamente, te pedimos disculpas por la espera, pero tu seguridad y reparaciones de calidad son lo más importante para nosotros.
Don myers is the worst sales man in the history of man kind do not come to this dealer I called back to back verious amounts of times to get a hold of someone that ended up being no help….
Business response:
Obeyfin, we are sorry that you did not have a pleasurable interaction with Schumacher Buick GMC of North Palm Beach. Please don't hesitate to reach out to our GM at the North Palm Beach location at 561 227 6135, or Customer Experience Manager at 561 253 6733. Thank you, Schumacher Buick GMC of North Palm Beach
You may save your life by not using this company. After regular maintenance of oil change and tire rotation my driver rear tire came off my vehicle while driving down the turnpike. Upon further inspection by a third party, additional gross negligence was identified as multiple wheels had loose lug nuts. This company will not own up to their mistake and is causing major distress on top of an already traumatic experience. You may save your life by not using this dealership.
Business response:
randon, thank you for sharing your thoughts. You have been in contact with John our Service Director at the Northlake Service Department, I trust he is assisting you at this time. Customer Service Schumacher Auto Group
John Curry refused to fix my car due to I put up a review up on the bad service I was receiving at the time and also them trying to charge me for parts that I have warranty on. He blocked my review after he called me and yelled at me stating he just got yelled at for my review. He was done and was not going to fix a issue that began while in there hands, while I paid for that service. My car left the dealer today with more lights on the dash then I had when I took it there this am. Now, I am forced to take my car to get fixe... read more
Business response:
Please accept our apologies for the continuing mechanical issues of your 2014 Chevrolet Malibu. As much as we truly desire to resolve all our customers’ requests to their satisfaction, it is not possible to meet every expectation. Thank you
SO DISCUSTED WITH THE SERVICE DEPARTMENT! I have been buying cars from this dealership for the past 7 years from Tom Ford who is absoultely AMAZING! However, the service department is totally incompentent and the New Service Manager is a complete tool. I started having electrical problems with my car (brand new 2018 GMC Acadia Denali )in January. I took my car to be looked several times and they were not able to determine what was wrong. I started taking videos every time my car would start going crazy. Sometime it would not... read more
"Let me tell you a story about Schumacher, I have..." Let me tell you a story about Schumacher, I have purchased several vehicles from them over the years. Their service depart 100% lied and tried to cheat me! The service manager there is a complete crook. I took my 75k truck in for a noise in the front end. They told me, “drop it off, we will get you a rental” I did that. Three days later I called them for an update, they said “There has to be something INTERNAL with the differential, we will have to take it apart”. Three m... read more
Let me tell you a story about Schumacher, I have purchased several vehicles from them over the years. Their service depart 100% lied and tried to cheat me! The service manager there is a complete crook. I took my 75k truck in for a noise in the front end. They told me, “drop it off, we will get you a rental” I did that. Three days later I called them for an update, they said “There has to be something INTERNAL with the differential, we will have to take it apart”. Three more days later I called them and they said GM was not ... read more
Frequently asked questions about Schumacher Buick GMC of North Palm Beach - Service Center
How is Schumacher Buick GMC of North Palm Beach - Service Center rated?
Schumacher Buick GMC of North Palm Beach - Service Center has a 4.5 star rating with 245 reviews.
When is Schumacher Buick GMC of North Palm Beach - Service Center open?
Schumacher Buick GMC of North Palm Beach - Service Center is closed now. It will open at 7:30 a.m.