This profile has been claimed by the business owner or representative.
Schumacher Buick GMC of North Palm Beach - Service Center
- Automotive
- Lake Park, FL
About this business
Location details
3720 Northlake Blvd suite c, Lake Park, FL, 33403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
"Their mistake became my problem" First of all, this dealership, like many others, wants 5 star reviews for just doing what is expected of them." Give me 5 stars for changing the oil on your car." Well then, they should get minus 5 stars for screw ups. I have a 3 year old GMC Acadia that I purchased from them. I received a service notice stating that I needed an oil change. I called the dealership, that located my service information and set up an appointment a week and a half later. I showed up last Friday for the appointme... read more
Business response:
Thank you for taking the time to offer your rating and review. We appreciate you. The situation you describe is not in keeping with our customer service goals. I am certainly sorry if this was your experience. I am happy to assist in a resolve and again, we apologize for any inconvenience. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"Rude and hours listed are incorrect " I called multiple times finally getting a return call hours later. The service I was looking to have done should take less then one hour this information coming from both a service tech from another state and online. The website clearly states the service department is open until 6pm yet I was rudely informed if I wanted this service preformed I would need to come no later then 3:30 pm. Though I am a dedicated GM person I will never deal with this dealership again it is far less conveni... read more
Business response:
Bmont I would like to discuss your review with you. I apologize for any misinformation on our Website. I am in the process of correcting the hours listed. Please call me anytime to discuss the other details you mentioned Jim Kaplan 561-227-6187 Customer Experience Manager
"Service Consultant the best in the industry!" Coming in for service is a pleasure working with my Service Consultant. Talks you through options and alternatives while making sure they have a clear understanding of what the issue is. The Mechanics did not balance my tires when doing the oil change, AC inspection - that required a part to be ordered and will be installed at a later date, and tire rotation. I had over 20,000 miles (Purchased the vehicle new in February 2017) and I had to being it back the next day before I lef... read more
Frequently asked questions about Schumacher Buick GMC of North Palm Beach - Service Center
How is Schumacher Buick GMC of North Palm Beach - Service Center rated?
Schumacher Buick GMC of North Palm Beach - Service Center has a 4.5 star rating with 245 reviews.
When is Schumacher Buick GMC of North Palm Beach - Service Center open?
Schumacher Buick GMC of North Palm Beach - Service Center is open now. It will close at 6:00 p.m.