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Schumacher Volkswagen of West Palm Beach
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
This was a great dealership when they want to sell you a car. When you trade the car in its a different story. Aj Dmitry and Janet in customer service make you jump hoops when even in the form it says it only needs an odometer statement. They will butter you up to sell a car but after that good luck.
My husband and I bought an e-golf used and brought it to this dealer because it wasn't working right. RIght away we got an attitude of too bad so sad, we don't work on it, tough. We found a local small mechanic that replaced some parts on it and did a great job so we just dealt with it. Then the car had an electric system error. The mechanic worked on it ALL DAY to try to fix it but couldnt figure out what was wrong and that it was a dealer code. They didn't charge us. (P & J's Automotive if you were curious, they are great)... read more
Business response:
Amanda, Thank you for your comments. We at Schumacher have been aware of your long journey to repairing your E Hybrid VW. It is unfortunate that there are only 2 dealerships in the US qualified to repair your vehicle. Thanks goes out to the VW in Boston who took care of your repairs. We are sorry that we could not do anything more other than to facilitate the moving of your car. We are so happy to hear that VW Customer Care took care of your rental. Enjoy your E Hybrid, and Happy New Year
"One question - Is it possible to add automatic rear hatch..." One question - Is it possible to add automatic rear hatch door to this car? Only issue I have.
Business response:
Hello Pablo, thank you so much for your great review we appreciate you! We will look into your question and give you a call to let you know what we find out, thank you and Welcome to the Schumacher family
"Management and the repair department are a disaster...." Management and the repair department are a disaster. After six attempts to fix none functioning sensors on a 2019 Tiguan they still do not work. Management does not return phone calls, passes the buck and has otherwise wash their hands from the issue. Took the car for an oil change, and found out several weeks later that they never change the oil, only the sticker from the windshield. Run in the other direction from Schumacher, they do not deserve your business and is... read more
Business response:
Vanesa, thank you for reaching out and sharing your comments.
"Not communicated well the total charges. I was at..." Not communicated well the total charges. I was at dealer for Oil change and after waiting two hour inform for leak. Thanks for providing Lyft service to drop me at home.
Business response:
Thank you for your feedback. We are sorry that your experience at Volkswagen of West Palm Beach didn't quite match your expectations, if there is anything more you wish to discuss please email us at cs@schumacherauto.com.
"A family that cannot be trusted! Smoke screen ! Read the..." A family that cannot be trusted! Smoke screen ! Read the fine print! Lost a loyal customer !After 4th purchase! Greed, deception, zero transparency ! Buyer beware ! Feel free to get the facts
Business response:
Hello, thank you for providing your feedback and letting us know about this issue. We are truly sorry to hear that you were not happy in your interaction with us. Please reach out to our Customer Service team directly at cs@schumacherauto.com if you have any further concerns. Thank you Schumacher auto Group.
"Schumacher VW of West Palm - Liars and crooks" Schumacher VW of West Palm is absolutely, every bit deserving of a 1 star review on everything from sales to service to customer satisfaction. I first had a poor experience when shopping for my new VW with Schumacher of West Palm. Not to bore you on that story, but it was a very poor car buying experience - a price was discussed over the phone, that number changed once onsite, the Sale Manager was aggressive and ultimately I did not purchase the vehicle from them. Now, as for t... read more
Business response:
jr331g, thank you so much for your feedback. I apologize for any inconvenience that you incurred.. Our goal at Schumacher Automotive is to provide an excellent customer experience. Please contact me at your earliest convenience so I can address your concerns as soon as possible. Regards, Daniela Customer experience Manager 561-656-5003
"Awful experience" My experience with Matt Davenport was terrible. He was great securing the deal, but then was impossible to get a hold of to handle an issue he specifically said he would handle. He lied to me and my family on multiple occasions, regarding a check that he said he issued. He is unprofessional, dismissive, and did not apologize for the 7 months of stress he caused me and my family while I tried to resolve this problem, and jeopardized my credit. It should never have taken 7 months; it could have been handled ... read more
Business response:
Taraliz, thank you so much for your feedback. I apologize for any inconvenience that you incurred. Our goal at Schumacher Automotive is to provide an excellent customer experience. Please feel free to contact me if you need further assistance. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003
"Finance Representatice "Trained" to try to scam buyers" While the salesman, Loyd, was professional and did his job fairly honest, the finance representative (Peter from Volvo) surly trashed the Schumacher's reputation with his effort to scam the customers. A Classic scam that typically you would expect from low-end car dealerships. Gave us an inflated monthly payment, then he offered us that he would try to lowering the monthly payment if we buy other insurances, like the GAP. When I tried to pull my Iphone to verify the mo... read more
Frequently asked questions about Schumacher Volkswagen of West Palm Beach
How is Schumacher Volkswagen of West Palm Beach rated?
Schumacher Volkswagen of West Palm Beach has a 4.7 star rating with 3,098 reviews.
When is Schumacher Volkswagen of West Palm Beach open?
Schumacher Volkswagen of West Palm Beach is open now. It will close at 8:00 p.m.