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Schumacher Volkswagen of West Palm Beach
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Dealer took 3 attempts to replace defective headliner on..." Dealer took 3 attempts to replace defective headliner on 2012 Passat. Tried to pass off a dirty and damaged/creased headliner on first attempt. They Ben the second one again, and accidentally threw out the third one. Finally decided only way to repair was to remove windshield. In doing this they scratched A-pillars and did a very sloppy caulk job. They had car 13 days. Never a call or apology from dealer. They truly are the most inept service department I have eve... read more
"I leased my VW from Gunther, but Shumacher is closer to..." I leased my VW from Gunther, but Shumacher is closer to home, so I called to schedule a service appointment. The three girls that work in that department are very rude and their service manager is obviously okay with that, because I gave her a couple of days to return my call and she never has. I ended up going back to Gunther for service. A few months later, I received a Schumacher flyer in the mail, offering a great deal on a trade-in for MY vehicle (and two othe... read more
"Bought a used BMW with 12600 miles only to discover..." Bought a used BMW with 12600 miles only to discover afterwards that there was a lien on the car that the dealer never told me about.The dealership asked me to pay over the agreed upon price to cover the registration fees and that I will get a refund. Received a refund less than what the dealership owed me and when I put the check in the bank it bounced so I had to pay an extra fee to my bank because of the returned check... I went back to the dealership and had to spen... read more
"The salespeople and their managers will go to any length..." The salespeople and their managers will go to any length to rip you off. They will outright lie to your face. They will just make up stories about certain charges being 'the law' when the only 'law' they are is Chuck Schumacher's law of trying to rip off customers.
"My BIGGEST dream become a nightmare !! After 7 months I..." My BIGGEST dream become a nightmare !! After 7 months I stll don't have my wheel lock and they don't even pick up the phone for basic appointments. Costumer service STINKS!!! Stay away from Schumacher dealership @ west palm beach. Do it for your peace of mind and your wallet!
"Schumacher VW has a very bad reputation. I have never..." Schumacher VW has a very bad reputation. I have never purchased a vehicle from them however, their service department is deplorable! I brought in my 2008 Jetta in due to the airbag sensor light going off for the second time. I was told that they would have to keep my vehicle (brand new vehicle), and order another passenger-side seat because their was a malfunction and the entire seat had to be replaced. I had to continually contact Schumacher VW to find out what was ... read more
"Like pulling teeth to get a number out of these people. ..." Like pulling teeth to get a number out of these people. All they wanted was to "run my credit so we know you're serious". Uh, no. You tell me the numbers and if I like them, then I'll let you pull my credit. I already know my FICO score and when I show you a piece of paper with my FICO score on it, you can darn well tell me what credit tier I'm in for your lenders so that we can estimate a payment. Walked right out and straight into the Mazda dealership and bought... read more
"This is from Oct 2006 and I had posted this on 1.8.org..." This is from Oct 2006 and I had posted this on 1.8.org which had ratings for US based VW/AUdi dealers. Unfortunately the Website got taken down. Looking at the recent reviews of this dealership, I am glad I haven't been back there in almost three years. They suck big time. I still wanted to post this and warn others about servicing your vehicle under warranty (outside warranty would be HELL) at Schumacher VW, West Palm Beach........ The driver side door handle on my... read more
"Service dept. - does',t listen you as the costumer -they..." Service dept. - does',t listen you as the costumer -they make you feel that your complaint is all in your head and not valid. They ten to argue and defend their opinions. My wike and i have been complaining about noises in front the car being loud and rough at times - not the smooth ride when we bought the car. We finally take it to a in-depended mechanic to have it evaluated and his conclusion was front drive transmission Went back to dealership and was told they... read more
Frequently asked questions about Schumacher Volkswagen of West Palm Beach
How is Schumacher Volkswagen of West Palm Beach rated?
Schumacher Volkswagen of West Palm Beach has a 4.7 star rating with 3,098 reviews.
When is Schumacher Volkswagen of West Palm Beach open?
Schumacher Volkswagen of West Palm Beach is open now. It will close at 8:00 p.m.