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Schumacher Volvo Cars of the Palm Beaches
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Worst Dealership Experience Ever – Avoid Schumacher Volvo Schumacher Volvo in West Palm Beach took over a month to pay off my trade-in — and that only happened after I followed up repeatedly and was given a new excuse each time. At one point, I was even told the check had been sent when it hadn’t. The finance department is an absolute disaster. My salesperson did his best, but once the sale was complete, the communication stopped entirely. I left the lot with no paperwork at all — not even the documents for the additional co... read more
Business response:
We apologize for the trade-in delays, communication failures, and missing paperwork. Your feedback is invaluable to us
Avoid This Dealership for Service! Do yourself a favor—take your car somewhere else for service. My experience with Eric from the service department was beyond frustrating. He never answers the phone or returns calls. When we finally got in touch, he said diagnosing the codes would take about 45 minutes and that he’d let us know if my husband could get a loaner. Four hours later, my husband gets the car back—and the codes are still there. This is a car with less than 6,000 miles on it! This isn’t the first time, either. Prev... read more
Business response:
Apologies for any inconvenience caused during your recent visit. We appreciate your feedback and will work to improve our service. Please feel free to schedule an appointment for your services so we may get your car in at your scheduled appointment time. Thank you for sharing your experience.
Face it, no one really likes car shopping and all it entails. Had a great experience at Schumacher Volvo the other day. Torrey Jones and his team all worked together to get me the car and the payments I wanted. Thanks guys. Update. 4 days after buying my (new for me) car with 17K miles, I encountered service messages. I was a bit annoyed when it called for a regular maintenance, and then on top of that, another message that there was a problem with the 12V battery. It was supposed to be a certified used 2022 Volvo, yet after... read more
Business response:
Thank you for reaching out, your service contract covers many items that may go wrong with your car, depending upon the issue this may be covered by your policy. Please feel free to reach out to your service advisor to inquire what is covered under your plan.
Have attempted to purchase a vehicle from this dealership numerous times. The Sales-person (Elliott) was great. However, the Sales Manager was not. Twice we have reached an agreement on a vehicle only to have the Sales Manager change the terms in their favor AFTER agreed upon terms. The first time, I took our agreed deal to another Volvo dealer who immediately honored it. I subsequently purchased 3 more Volvo's from them. Service & Sales people at Schumacher Volvo are professional & pleasant to deal with. but NOT the Managem... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Thomas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
Waited 6 months for the car to be built and never received an update from Schumacher. Not even one call to acknowledge they were still waiting on my order. Then once it came in, I was constantly told to come in and buy it or they would sell it to someone else. I had to wait one week on my bank to authorize the loan and I was so worried that my car would be sold so someone else. Salesman barely knew stuff about the hybrid model I was purchasing. I just went online for answers. Never going back to Schumacher for anything.
Business response:
Luly, thank you for sharing your concerns regarding communication and product knowledge with us, we learn from our clients, and this will only help us to improve. Thank you, Schumacher Auto Group
The very worst experience ever. Their service is atrocious, their response is worse, their quality is non existent and their incompetence astounds. Go somewhere else
Business response:
We are sorry that you had an unpleasant experience at our Volvo store. Please call 561 253 6733 to discuss your issues further so we may be able to assist you.
sales process, especially dealing with the finance manager would never want to go through that again all the price and warranty and a lot of things were screwed up on the paperwork. Took multiple times to get it right just a hassle.
Business response:
FLauto,, thank you for sharing your concerns with us, we learn from our clients, and this will only help us to improve. Thank you, Schumacher Auto Group
Quite possibly thee most awful customer service experience I’ve ever had. Turn off the phone off. The whole transaction was sooo sloppy. We bought our 75 year old mom an XC60 Recharge and paid cash.. and they sent the car off with no temp tag since she’s registering out of state which is quite unusual anyway. But, then we had to call and text daily for over a week before anything. Which made the car have to sit still. A car we got her and paid CASH for. SMH. Disappointed to say the least. This, mind you, is after the CPO Vol... read more
Business response:
Tina, we have communicated with you and your refund is being processed as specified yesterday 11 17 2022. If you require any additional information, please don't hesitate to call me at 561 253 6733, thanks
"Poor communications" I recently had my 2017 Volvo serviced at the West Palm Beach Location. The check in was done quickly, as I was already in their system and I had set up the service appointment on line. I left my car overnight for some warranty repairs, a factory recall, and oil change. The following morning the service advisor sent me a picture of a severely worn front tire - dangerous - with the cords exposed. I requested an estimate of the repair/replacement costs. Over the next 3.5 hours, I called and texted him 4 ti... read more
Frequently asked questions about Schumacher Volvo Cars of the Palm Beaches
How is Schumacher Volvo Cars of the Palm Beaches rated?
Schumacher Volvo Cars of the Palm Beaches has a 4.7 star rating with 2,529 reviews.
When is Schumacher Volvo Cars of the Palm Beaches open?
Schumacher Volvo Cars of the Palm Beaches is closed now. It will open at 8:30 a.m.