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Schumacher Volvo Cars of the Palm Beaches
- Automotive
- West Palm Beach, FL
About this business
Location details
3001 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"To give one star is over the top.rating as far as honesty..." To give one star is over the top.rating as far as honesty goes. Will make promises to get a deal from you. Once deal is made they change their story. JP makes a deal that even the salesman admits to . He wouldn’t return my phone calls after many attempts to reach him. I had to go to the dealership twice in order to speak with him. When meeting with him he lied and was very arrogant. Will never recommend this dealership again!!
Business response:
Bono, thank you for taking the time to offer your rating and review. We appreciate you. The situation you describe is not in keeping with our customer service goals. I am certainly sorry if this was your experience. I am happy to assist in a resolve. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"It was more like an event than buying a vehicle...." Joel was great introducing me to Volvo, I will never go back to another vehicle. Greter showed me all the controls, including the red bow!
Business response:
R, thank you for taking the time to offer your great 5 star rating and review. We appreciate you. Its great to know that Joel was great! Please let us know if you should require anything additionally. Happy Holidays! Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"No appointment work done and out!" I was having some unusual car messages and when I called Chirs told me to drop by and get the issue checked which I did the next day as convenient for me but no appointment. Chris looked into the issue with his team who discovered the culprit while I was in the lounge and with my permission the mechanics replaced the part ( car was somewhat apart at that time) and an hour later the car was ready ahead of schedule.
Business response:
Jim, thank you for taking the time to offer your great 5 star rating and review. We appreciate you. Its great to know that Chris was so helpful! Please let us know if you should require anything additionally. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"slow leak in left rear tire" I brought my car in last min. on a Friday night with a slow leak at 3:45pm and chris p saw me and came over saw the problem and took care of it within a half hr.
Business response:
Plowboy, thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with our Schumacher Automotive Family. If you need any further assistance, please do not hesitate to contact me. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003 We sincerely value your business and look forward to your next visit!
"Unable to schedule much needed service " I will never buy another car here. I have spent over an hour and a half on calls just trying to make a service appointment. Each call takes 10-15 minutes to get through to speak to someone because the annoying recording says "higher than normal call volume." They should hire more people if that is the ongoing issue. I have spoken to four people asking for someone to call and confirm my appointment for service trying different numbers listed on line. Not one person has called or email... read more
Business response:
Thank you for taking the time to offer your input. We appreciate you. The situation you describe is not in keeping with our customer service goals. I am happy to assist in a resolve for you. I will need some additional information. Your name, vehicle, date, etc. Please let me know if I may assist you going forward. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
"Lied to by leasing sales manager" I went to to take advantage Volvo's lease end mid summar sales event (that is how Volvo spelled it) and was very nicely greeted by the lease manager.who said he would look into it. After a few moments he returned and told me they had no inventory of T5Inscription left.. To my surprise upon leaving I saw a T5 facing the parking lot in front of the dealership's window. No plate means it's unowned. He had inventory.
Business response:
Berlmart thank you for responding to our survey your feedback means a lot to us here at Schumacher Automotive. Please give more detail information as I tried to resolve your complaint with our sales team. I look forward to speaking with you soon. Lisa Parker Operations Support Supervisor 561-253-6229
"Worst dealer experience ever! " I will never go back. They appear to be pleasant and polite at first but they are really dishonest. Sold lemon car without disclosing problems and would not take it back nor replace it. Volvo North America Customer Service is also not helpful. Every time we requested a quote the car price increased and so did the fees. We will not recommend it. If you really want a Volvo, go to Weston instead. You’ll be better off looking at the multiple European dealers down the street who would stand by the... read more
"back seat removal" Yesterday while bringing home our dog after surgery at the vet he made a mess in the back seat. A 2017 XC60. The owners manual had no information on removing the seat. I called the dealership 3 times and could not get anyone in service to answer. I called Richard Gardiner, our salesman and he called back within a minute. He went to the service department and had an answer in 5 minutes. The seat is easily removed once I knew where to look. I may not have found the button without Richard's help. We are grat... read more
"volvo safty " I bought a car from suburban volvo palm beach about 1 1/2 years ago.i just went to get new tires for our cx-70, and found out it needed 215/65/16 102v tires.v tires are for cars that have a high speed rating.here i find out that the tires on the car sold to me were not the rated tires required by the manufacture. putting me and my family at risk of blowing a tire at high speeds.VOLVO SAFETY NOT AT SUBURBAN!!!
Frequently asked questions about Schumacher Volvo Cars of the Palm Beaches
How is Schumacher Volvo Cars of the Palm Beaches rated?
Schumacher Volvo Cars of the Palm Beaches has a 4.7 star rating with 2,529 reviews.
When is Schumacher Volvo Cars of the Palm Beaches open?
Schumacher Volvo Cars of the Palm Beaches is closed now. It will open at 8:30 a.m.