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SecurCare Self Storage
- Self Storage
- Encinitas, CA
About this business
Location details
201 S El Camino Real, Ste B, Encinitas, CA, 92024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I've been a customer here for a little over a month. They lured me in with an attractive monthly rate, but I was barely moved in when they raised my rates. Nice predatory business practice, Securcare. I'd also add that access to the storage units is awkward and inconvenient through a slow and small elevator. Consider going elsewhere.
Saw a good deal for first month free and completed the online form for a reservation and scheduled it to start a month in the future. Got an email asking me to finalize the reservation, and the email confirmed the date that I selected.The email said I had to add payment info to finalize the reservation. I entered my credit card info, and then the lease agreement popped up, but the start date was today, not the date that I selected in the reservation form which was a month later. Therefore I did not sign the lease, which wa... read more
Elevator seems to frequently be out of service. Happened this week for days, and also the week of last Thanksgiving. Couldn't get anything heavy in or out of my unit without using the stairs. Not good
Business response:
Hi Henry, Thank you for taking your time to provide us feedback. I apologize for the inconvenience, as we called our vendor a few days ago to address the issue. Vendor was scheduled there this morning and was able to fix it the issue. If you have any questions or concerns, please feel free to call (949) 346-4190.
Zero stars should be available to indicate this business is not worthy of your time, money nor trust. Probably the worst run business I have come across in several years. In addition to very poor customer service, there may be some serious violations of local and state business laws occurring here. You may be enticed by a lower price. By the time they finish adding on extra fees, you will not be saving any money. There are better options from much more professionally managed businesses that work hard to treat customers with... read more
Business response:
We do apologize if the customer service you received was poor. However, the other complaints in your review are rather murky. We are transparent about any charges passed along to the customer. If your account is in good standing, you should only expect to pay monthly rent and tenant protection plan fee. You would be notified in advance if there is any change to your monthly rent. It is only when an account becomes delinquent when any additional fees are added, and our fee schedule is clearly communicated in our signed lease ... read more
Spent several hours at storage unit and needed to use the restroom, woman with short blonde hair looked at me strange when I tried to access from the office from inside the building - spent about 25 minutes waiting out front knocking and ringing the buzzer with no answer. When I asked if they had a restroom for customers to use she began to tell me that it is NOT for customers but that she'll let me use it "because I am a woman". She then went on to tell me that it's not for public use because "men defecate all over the pla... read more
Business response:
Dear Nikole, Our employees are required to lock up the office when tending to tasks offsite or on the premises, which unfortunately means that the restrooms will be inaccessible at these times. Our manager does recall her interaction with you once she returned to the office and confirmed with you that our restroom is for customer use only (you were allowed to use the facilities since you were the guest of a tenant). However, we've been told the rest of your review is fabricated. Ultimately, we are in the business of self-sto... read more
Spent several hours at storage unit and needed to use the restroom, woman with short blonde hair looked at me strange when I tried to access from the office from inside the building - spent about 25 minutes waiting out front knocking and ringing the buzzer with no answer. When I asked if they had a restroom for customers to use she began to tell me that it is NOT for customers but that she'll let me use it "because I am a woman". She then went on to tell me that it's not for public use because "men defecate all over the pla... read more
Business response:
Dear Nikole, Our employees are required to lock up the office when tending to tasks offsite or on the premises, which unfortunately means that the restrooms will be inaccessible at these times. Our manager does recall her interaction with you once she returned to the office and confirmed with you that our restroom is for customer use only (you were allowed to use the facilities since you were the guest of a tenant). However, we've been told the rest of your review is fabricated. Ultimately, we are in the business of self-sto... read more
I wish I had reviewed the comments before storing my items, I only needed storage for 3 weeks.. The manager Tricia Baker gave me a price of $29.99 for 1 month ( I have this info on email) I emptied out my storage after 22 days, they wanted to charge me another $36.26, I had my items there for less than one month. The manager was obnoxious and rude and threaten to call the police on me if I didn't pay the remaining balance, she also said she was recording my conversation, unreal. Her billing practices appear to be shady ... read more
El Camino Self Storage will raise your rent regularly once you get beyond the 12 month "introductory" rate. I have been on auto-pay the entire time I've had a storage unit. No problems from me ever. However, I've had my monthly rent raised twice within the last 6 months. The first time in was a 30% jump, second time about 8%. They let you get in, get comfortable, begin to rely on the space, then they jack up the rates. AVOID. The facilities are fine, hours not the best, but manageable. If they rewarded loyal tenants rather ... read more
Business response:
Dear Billy, We apologize for your frustration with the rental increases. Unfortunately, just like the general cost of living increases each year, so do operating costs for our business. While we sincerely appreciate you storing with us over the years, these increases are a normal part of the storage industry -- whether you store with us at El Camino SS or elsewhere. Additionally, when our competitors change their rates, we have to adjust in order to stay viable. Please feel free to contact the contact the El Camino office ... read more
To put it very simply, read all the other reviews before you choose to use this storage place! They have a major problem with price gouging and Customer Service.
Business response:
Dear Chris, We apologize that our efforts to provide you with great customer service were insufficient. Per our records, we have helped you on multiple occasions by waiving additional fees added to your account due to late payments. Also, per your conversation with the District Manager on 1/11/18, your credit request was approved. If you feel that you need to discuss your concerns further, please contact El Camino Self Storage at (760) 944-3333 and we will be more than happy to assist you Regards, Management
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.4 star rating with 200 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.