SecurCare Self Storage

Henry E. 

on Yelp

a year ago

Elevator seems to frequently be out of service. Happened this week for days, and also the week of last Thanksgiving. Couldn't get anything heavy in or out of my unit without using the stairs. Not good 

.. .. 

on Yelp

3 years ago

Zero stars should be available to indicate this business is not worthy of your time, money nor trust. Probably the worst run business I have come across in several years. In addition to very poor customer service, there may be some serious violations of local and state business laws occurring here. You may be enticed by a lower price. By the time they finish adding on extra fees, you will not be saving any money. There are better options from much more professionally managed businesses that work hard to treat customers with... read more

Nikole M. 

on Yelp

5 years ago

Spent several hours at storage unit and needed to use the restroom, woman with short blonde hair looked at me strange when I tried to access from the office from inside the building - spent about 25 minutes waiting out front knocking and ringing the buzzer with no answer. When I asked if they had a restroom for customers to use she began to tell me that it is NOT for customers but that she'll let me use it "because I am a woman". She then went on to tell me that it's not for public use because "men defecate all over the pla... read more

Nikole I. 

on Yelp

5 years ago

Spent several hours at storage unit and needed to use the restroom, woman with short blonde hair looked at me strange when I tried to access from the office from inside the building - spent about 25 minutes waiting out front knocking and ringing the buzzer with no answer. When I asked if they had a restroom for customers to use she began to tell me that it is NOT for customers but that she'll let me use it "because I am a woman". She then went on to tell me that it's not for public use because "men defecate all over the pla... read more

Anna A. 

on Yelp

5 years ago

I wish I had reviewed the comments before storing my items, I only needed storage for 3 weeks.. The manager Tricia Baker gave me a price of $29.99 for 1 month ( I have this info on email) I emptied out my storage after 22 days, they wanted to charge me another $36.26, I had my items there for less than one month. The manager was obnoxious and rude and threaten to call the police on me if I didn't pay the remaining balance, she also said she was recording my conversation, unreal. Her billing practices appear to be shady ... read more

Billy B. 

on Yelp

6 years ago

El Camino Self Storage will raise your rent regularly once you get beyond the 12 month "introductory" rate. I have been on auto-pay the entire time I've had a storage unit. No problems from me ever. However, I've had my monthly rent raised twice within the last 6 months. The first time in was a 30% jump, second time about 8%. They let you get in, get comfortable, begin to rely on the space, then they jack up the rates. AVOID. The facilities are fine, hours not the best, but manageable. If they rewarded loyal tenants rather ... read more

Chris R. 

on Yelp

7 years ago

To put it very simply, read all the other reviews before you choose to use this storage place! They have a major problem with price gouging and Customer Service. 

Bobby N. 

on Yelp

7 years ago

Besides for price gouging, this place has a serious customer service issue with their front office! I strongly suggest you find another place for your storage needs. Proper management of this property is a major concern. 

Jay K. 

on Yelp

8 years ago

Is it too much to ask to have a functional keypad to get in and out? Not only do they have the stupidity to have the keypad on wrong side of car so you have to get out of car and walk around when entering, but you can't possibly use without getting out of car even when exiting - IF you can get in or out. The keypad is some piece of crap like you've never seen (thank God) that gives no feedback sound/indication on some buttons and no as in NO tactile feel so you have keep guessing if you actually got it "pressed" . Oh, did ... read more