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SecurCare Self Storage
- Self Storage
- Encinitas, CA
About this business
Location details
201 S El Camino Real, Ste B, Encinitas, CA, 92024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Besides for price gouging, this place has a serious customer service issue with their front office! I strongly suggest you find another place for your storage needs. Proper management of this property is a major concern.
Business response:
Dear Bobby, Unfortunately, in our records we are not able to find you as a current customer at El Camino Self Storage. If you have any questions or concerns feel free to contact the property manager at (760) 944-3333. Regards, Management
Is it too much to ask to have a functional keypad to get in and out? Not only do they have the stupidity to have the keypad on wrong side of car so you have to get out of car and walk around when entering, but you can't possibly use without getting out of car even when exiting - IF you can get in or out. The keypad is some piece of crap like you've never seen (thank God) that gives no feedback sound/indication on some buttons and no as in NO tactile feel so you have keep guessing if you actually got it "pressed" . Oh, did ... read more
Business response:
Hi Jay, We are sorry to hear about your experience with the positioning of our gate keypads. Our staff takes pride in our facility's security measures -- this is why we require all of our customers to enter a code to access and exit the property. This also ensures that no unwanted guests enter or leave the property without our knowledge (and by exiting your vehicle to enter your code, our surveillance cameras get a chance to record those accessing our property, which translates to stronger security for our tenants' belongi... read more
I just showed up to pick up their moving truck for my reserved time, which I booked a week ago. I arrived and spoke with Krista who was extremely rude and unhelpful. I told her I had reserved the truck through her Carlsbad location and she gave me a blank stare like she had no idea what I was talking about. I then asked if they were affiliated and she said yes but someone had rented the truck this morning. I told her I booked it last weekend and even called their office and spoke to a Daniel to confirm the time as I kn... read more
Business response:
Kelly - We sincerely apologize for the inconvenience we caused you by not being able to rent the truck at the time you needed it. Krista was not aware that you had spoken to Donnell ahead of time to reserve the truck and this was a lack of communication in our part which we take full responsibility for. Our promise of the use of our truck with every move-in has helped many of our valued customers and we are very sorry that you were not able to enjoy this benefit. We appreciate the time you took to provide us with helpful in... read more
Do not rent here. I was a tenant for 8yrs. Too lazy to move but should have long ago. New management raised by storage fee $14 a month without notification as they mandate automatic payment. Not big money but without notification is really criminal. Now after 8yrs as a tenant that never complained, they give me 20 days notice in the mail that they are remodeling and I will need to move. I'm moving alright, to a place that is properly managed. Will never rent again from this company or it's affiliates. Tim, you're an i... read more
I had four units at this facility until two days ago when I had the incredibly unpleasant experience of dealing with Tim. What an incredible jerk. He was so intolerably rude. He made numerous insulting comments to me when I was trying to fix his mistakes i.e. double charging on a unit that had a ongoing monthly debit set up. I asked him if there was anyone else I could work with to fix his mistakes and he hung up on me. Congratulations Tim, your direct actions lost you four units I have had at El Camino Storage for over... read more
The new management particularly Tim have been extremely uncooperative. They had leaks and caused damage to some property. Thenthey said that they can't file a claim because of the change in ownership. Made a "deal' to take 20% off my rent for 6 months (nowhere near the damage amount) and then it took 2 months to process the adjustment. Finally they mistakenly charged me $23.45 for something that had nothing to do with me. For 3 months I've been trying to get my money. They charged it to my credit card but they can't pr... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.4 star rating with 200 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.