SimonMed imaging - Winter Park II

WW Y 

on BBB

a year ago

I have had very unpleasant experiences with SimonMed, across all three locations in **********. I booked my annual mammogram appointment with their facility on *********** in *************, they canceled my appointment when I checked in. The reason was their machine was broken down. And I rescheduled for the following week, but again it was canceled an hour before my appointment. And I finally got the mammogram done in the ********* facility a week later. The radiologist sent out a report, asking for prior reports and images... read more

Simona K 

on BBB

a year ago

Terrible experience today with Simon med Imaging, we drove 45 min to ********* location for a full body MRI scan, myself and my husband and found out we werent scheduled! Wanted to file a phone complaint, passed from one worker to another, request to speak with a manager they hang up on me! Very professional Simon med!Done with this healthcare provider! Not even one star 

michael m 

on BBB

a year ago

Terrible experience. I was referred by my surgeon for an *** that was needed immediately. I contacted SimonMed and provided all of my insurance information. The first ****** on the phone disconnected me while I was on phone instead of putting me on hold. She didn't call back so I called them back. The file was in the system showing that it was at least in process. I again provided my insurance information and was told that they were putting me on hold for authorization. They then came back on and said that to schedule the ap... read more

Sarah P 

on BBB

a year ago

Horrible experience! I had to reschedule 3 separate times. The staff on the phone was incredibly rude and unhelpful. They treat you like an assembly line and belittle you when you express frustration. I decided to cancel my appointment all together because the customer experience was the worst Ive ever had. 

JoAnn R 

on BBB

a year ago

Horrible! I book my mammogram a week in advance. The latest they had was 245PM. I arrange to be off at 2PM and work in the office to get there on time. I show up and the tech had called out. The girl had no customer service but said another location. Can see me (12miles from the first site). I agree when the girl states if I can make it by 3PM they could fit me in. So I RUSHED here in traffic with 3min to spare. This is where I come to leave this review. The *** at front (*** * not sure of spelling) tells me the mammogram te... read more

Jennifer B 

on BBB

a year ago

I went in the beginning of March 2024 for imaging. I was charged nearly $500 and I have insurance. I found out during the appointment that I was charged for a procedure I was not getting. The front desk said they would issue a refund and I should see it in 2 weeks. It did not come. I called the office and they said it went to billing so they were no longer able to process it on their end. I called billing, Billing said I should see the refund in about a month. Waited. Never came. Called billing again. I was told that even th... read more

Kristin L 

on BBB

a year ago

I completed all paperwork online over a week before my 8/26 appointment; when I got to the appointment a half hour early, I was too to go have a seat. Well after my scheduled appt time, I enquired about how much longer it would take, and they said they were having trouble contacting my insurance and I would not be able to go in until I paid my copay--they just didn't know what it was and were having trouble verifying my insurance. Over an HOUR later, I enquired again and ended up calling my insurance company MYSELF and force... read more

IRIS J 

on BBB

a year ago

This is my first and last time not having my tests done within the ****************** system. ****** LEARNED. I was familiar with this particular location when it was known as Diagnostic MRI. The physician I worked for would refer patients here frequently but once it changed over to SimonMed, things obviously went downhill. For starters, their phone system is THE WORST! They have one phone number for a call center in who knows where and they are all completely clueless. Last week I spent an hour being transferred back and fo... read more

John W 

on BBB

a year ago

I have twice taken off of work to get a medical screening. I received a text and completed the necessary information including upload insurance, upload my drivers license and completing the question. I get to the appointment, mind you I took off work to do this, and they have no record of my appointment. I am forced to reschedule, take time off of work, complete the information they requested..again and go to the appointment. I once again confirm I have arrived via the text link to my portal. I go inside and yet again they h... read more