SimonMed imaging - Winter Park II

Cindy C 

on BBB

a year ago

For three agonizing months, I've been pleading for my medical records. Each call leads to a robotic extension, robotically directing me to their website, then abruptly hangs up. Faxes and emails vanish into the void. Even my doctor's ******* armed with my signed request and a follow-up call, was met with denialthey claimed I wasn't even a patient! The sheer incompetence on display is mind-boggling. I'm relieved to sever ties with this abysmally subpar medical establishment. 

Chris H 

on BBB

a year ago

The company and people are worthless. I asked for a detailed receipt with billing code. They are unwilling to provide a billing code when you talk to someone in *****. 

Amy G 

on BBB

a year ago

I have not received my $418 refund from my service in October and it's now April. They told me that my insurance did not cover my procedure so I paid for it in full. Then when I called to get an itemized receipt, they said that my insurance covered my procedure that that I would get a refund on my card that I paid with. That did not happen by the end of December so I called back. They said they would mail me a check. When I called in mid-March, they claimed the check was mailed Feb 20 and I could not request a new check be c... read more

Susan K 

on BBB

a year ago

First of all, it is not possible to reach this place on the phone to ask a question. All calls go to a call center where the people are not able to answer a question. They can only make appointments. I went to their facility on Flamingo in *********. I had an invasive procedure done. There is no doctor on the premises. I asked the technician who did the procedure about a doctor and he told me the doctor is in *******. Second, they demand a co-pay which is above the amount that has to be paid. When I called the call center fo... read more

Tyler G 

on BBB

a year ago

I am a younger male without hypertension issues and had a heart test for other reasons. The front ladies asked for me to pay $619 for my visit but without any explanation of costs nor breakdown nor what insurance would cover, even after they had my insurance info for days. They would not let me have the test without paying. I asked if I could be billed afterwards and they said they could but it's another round of paperwork and they would copy my CC. They said my cost could be higher or lower depending on my insurance and I c... read more

Paule R 

on BBB

a year ago

During my preparation for a breast biopsy, the doctor's assistant, ****, asked me to sign a treatment document that included a breast clip marker alongside the biopsy. Politely, I declined the inclusion of the breast marker and expressed my eagerness to proceed with the biopsy alone. I was informed by **** that the doctor would not perform the biopsy unless I agreed to the breast clip marker.I then asked **** to inquire whether the doctor would refuse me medical care solely because of my decision regarding the medical clip, ... read more

Anna S 

on BBB

a year ago

This place has illegally used my name and information along with a separate tax id# for illicit purposes. I believe they are using it for their business and implicating me in their activities without my permission as was all on an appointment sheet provided by my doctor ************************ from ************** clinic N92.1/21231 Please advise on how to proceed with an official complaint with police and legal local authorities.Thank you ***************************** 

Dennis s 

on BBB

a year ago

First, I called Simon Med to see if they allow walk-ins and was told yes! So my wife and I thought we would walk in and get a x-ray. WRONG ! They don't allow walk-ins! I was told I need a order from my Doctor. I called my doctor and gave them the fax number. After 2 hours I was told they haven't been faxed a order. I thought maybe my Doctor was busy, And we left and decided to call in later. My wife and I tried to call the office we went to and we were directed to ***************, ***************, and God knows where else. *... read more

Ashlee P 

on BBB

a year ago

I wish I could give zero stars. My significant other sustained an injury that required a STAT MRI. I was hung up on over the phone multiple times, 3 appointments canceled with no notice, wrong info submitted to insurance for authorization and then having to self ******** to get the treatment he needed. So many people made mistakes during this process and if it werent for pushing back he never would have received the treatment. This is completely unacceptable, these are peoples lives they are messing with. Scary to think that... read more