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Solis Mammography Phoenix
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
1661 East Camelback Road, Ste 140, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Dr needed bone density update for Prolia shot. Solis called me to make the appt. I am there as scheduled time. Wait 25 minutes...after disrobing and getting to scan room, informed that they can only compare to the lSt scan done at that office which was four years ago; if needed compared the one done two years ago, need to go PV office. I said of course I needed to have compared to the last one not the 4 year old one and why waste all my time. She had the audacity to say "why did I make the appt there?"! Like I'm supposed to ... read more
Business response:
We are very sorry that you had this experience, and we understand your frustration. Thanks to your feedback, the Director of the Phoenix location is coaching her team on how to effectively help patients in this situation. She would also like to speak with you to apologize personally and try to help give some clarity on what happened. If you are willing to speak with her, please send us your contact information to feedback@solismammo.com. We hope to hear from you soon, and we wish you the best.
Went to the Solis on Tatum and Cactus in Phoenix. First 3D. Of course, they didn't like my fibrous breasts so I was up for an ultrasound. Waited a month for this appointment. Got the ultrasound and they didn't like that. Had to give me a biopsy with a marker inserted. The doctor didn't know facility, was asking about gauge size of needles (I'm a retired RN), that same appointment I noticed I had two birthdates in their system, and to top it off they couldn't accurately find what was bothering them in the first place. Took 4... read more
Business response:
We are very sorry to hear of the experience you are having following your recent visit. We always strive to give our patients peace of mind, and we are truly sorry that is not the case in your situation. The Center Director for the location you visited is located in Paradise Valley and has informed us that she has tried to get in touch with you regarding what has happened. She would love to speak with you. Her direct number is 623-439-1472, Option 5, ext. 2120, and her email address is maria.mudd@solismammo.com. We hope to h... read more
Location-hard to find, parking-none, wait time 30 minutes, results emailed to you. Tech-good.
Business response:
Dear Michele, Thank you for sharing your feedback. We are working with the building manager to make our center and parking easier to find. We are glad you had a good experience once you were inside, and we hope to see you next year!
I went into the building originally to determine why my blind friend had difficulty with her appointment. I verified the long walk that was necessary to reach the Solis suite from handicap parking. My exam was fine...professional and competent. Her experience with the exam was otherwise. Young techs didn't know how to deal with a disabled person... No such problems previously. Will not return to this location!
Business response:
Dear Mary, We are truly sorry that you feel as though your friend was not treated well. The Director of the Phoenix location would like to speak with her to apologize and learn about what happened so she can re-train the staff. Please send us your contact information to feedback@solismammo.com so she can be in touch. The real estate team is aware of the parking issue and is working to see how we can remedy the situation at the building. We appreciate you letting us know about it, and we would definitely like to improve. W... read more
I have been going to Solis for many years and have always been satisfied. However, customer service does not seem to be as good as it has been in the past . A few weeks ago I showed up for my appointment (took time off from work) only to find the office closed. When I called they stated there was an equipment issue and that I needed to reschedule. They called my home so I did not get the message; stated they had no cell phone on file so I left one at that time. I rescheduled. Showed up for the new appointment (time off... read more
Business response:
Dear Sue, At Solis, our goal is to provide an exceptional experience to our patients at every stage of their journey - from scheduling to your appointment. It sounds like your experience was less than exceptional, and we are sorry for that. If you are willing, we would like to speak with you further about your concerns so we can learn from what happened and ensure this does not happen again. If you would email us at feedback@solismammo.com with your contact information, the Phoenix Central Center Director will give you a ca... read more
Went in for my annual mammogram. When I realized I was running about 10 minutes late, I called in to see if I needed to reschedule. Nice lady on phone said no, so long as I arrived within 15 minutes of my appointment time. Got there within 15 minute window and apologized to reception desk clerk. Within minutes all signed in and updated my records on I-Pad. Then I sat for the next 45 minutes! One by one the waiting area cleared out and new ladies came in---but I didn't get called. When I went up to registration lady, I... read more
Been going here for years with no problems but this year was ghastly. I'm thinking the tech I had was an ex-nun who really doesn't like her job. I tried some small talk which she was having no part of as this was perhaps a day to observe silence at the nunnery. Then I moved twice because half my boob was hanging off the shelf. Since the basic concept is to try to see ALL your boob I was getting a tad worried about her skill set. My moving set off her inner demon. "DO NOT HELP ME. LOOK AT ME. DO NOT HELP ME." I thin... read more
For a place that is supposed to cater to women I found them very insensitive. Due to family history the annual mammogram day is stressful for me. In addition, I have had thyroid cancer and a near miss with colon cancer so my annual sonogram for thyroid screening also creates some apprehension. Finally throw on the fact that I am rather introverted and just not Chatty Cathy. The mammogram was ok and the sonogram was nothing special but apparently the ultrasound technician decided to write rude and impolite things on my re... read more
The biggest mistake Solis made was when they noticed a spot on my mammogram and then didn't inform me about it. I later felt the lump, which turned out to be cancerous, and only then did I discover that the lump had been noticed by Solis 9 months earlier. I advise everyone to get copies of all your records and look at the images yourself.
Frequently asked questions about Solis Mammography Phoenix
How is Solis Mammography Phoenix rated?
Solis Mammography Phoenix has a 3.8 star rating with 198 reviews.
When is Solis Mammography Phoenix open?
Solis Mammography Phoenix is closed now. It will open tomorrow at 8:00 a.m.