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Sonata Boynton Beach
- Assisted Living Facilities
- Boynton Beach, FL
About this business
Location details
2400 S Congress Ave, Boynton Beach, FL, 33426, United States
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There are times when some residents get out of control and they could use additional help to assist the residents that are left unintended. Over all I haven’t any issues with them. They’ are sweet caring people. I visit my husband often and I see that the residents have pretty much no contact with their families.
Business response:
Thank you for your review and kind words about our caring team. We appreciate your feedback about needing additional assistance and will work on improving this. It's great to hear you visit your husband often, and we encourage more family involvement. Thank you for being a part of our community. If you have any further suggestions, please reach out to us directly.
The quality of care was good although I had to intervene when the staff did not respond to her needs. If I had one issue it was the constant change over of the senior staff. I would establish a relationship with them and then the would leave. In the one year we had 3-4 health directors and 3 facility managers. My comments about the staff we just my frustration because I was trying to manage my step mother's care from a distance and I never knew the person I was talking to. The nursing staff was excellent.
Areas they could improve on - our experience started off very well, our loved one was there for less then 5 months and then he had came down with covid and passed. During that time the communication could have been much better and could of prevented some things from happening.
I live in Massachusetts so I was mostly long distance. I was my brothers only relative. He was in memory care. I also hired a private care giver for five hours a day. I was in south Florida for a month this winter and found Sonata to be welcoming. The place is Relatively small which is good. The director [name removed] is terrific.
I have already recommended Sonata Boynton Beach to others. The facility got a new Executive Director in August 2022, and he has been working to make positive improvements.
The local team of staff was great. This was a great size for our loved one. Eventually the corporate office took over and decided they couldn't care for our loved one.
They had different buidlings. They had nurses on board, and offered 24 hour care. It was more so an assisted living facility.
I would definitely recommend Sonata to others. My loved one was in memory care so I can't comment on other buildings. Staff was friendly, accommodating. I had commented on the food not being very appealing or nutritious. It had improved but needed more work. Remark applied to dinner only. That's what I saw. Management was very helpful & caring. No activity after dinner other than TV. Some activity for residents during daytime, however I realize it was memory care. Shortage of staff at times. Made things difficult, & I know i... read more
Sonata is excellent. My family member loves it there. It worked out well getting her moved in, and they were very helpful. They keep me informed, especially since I live out of the area. If anything significant happens, they let me know. They've done a very good job. It's a clean place. There has been a change in management since she moved in, but so far we haven't seen a big difference. I like that the building has big, open hallways. It's a very wide open and friendly atmosphere. The servers at mealtimes know the residents... read more
Frequently asked questions about Sonata Boynton Beach
How is Sonata Boynton Beach rated?
Sonata Boynton Beach has a 4.3 star rating with 141 reviews.
When is Sonata Boynton Beach open?
Sonata Boynton Beach is open now. It is open 24/7.