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Steve White Volkswagen
- Car Dealers
- Greenville, SC
About this business
Location details
100 Duvall Drive, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I loved the way I'm always greeted and the cleanliness of the dealership. What I didn't like is my issue was left unresolved.
Great customer service but service is too expensive and parts seem to go out on volvos too quick. They used to be known as a long lasting car, but 7k in after only 118k miles is too much
Business response:
Thank you for taking the time to share your feedback. We're glad to hear you received great customer service, though we understand your concerns regarding repair costs and unexpected maintenance expenses. We appreciate your perspective and value your trust in us. Thank you for choosing Volvo Cars Greenville.
Too expensive had a leak in the sunroof under a warranty claim if not for the insurance negotiations it would have been thousands of dollars.
Business response:
Thank you for your feedback. We understand repair costs can be frustrating, and we're glad the warranty claim helped offset the expense. We work hard to keep our pricing competitive while ensuring repairs are completed correctly using factory-trained technicians and quality parts. We appreciate your business and the opportunity to assist with your vehicle.
Took the car in for suspention fuse replacement due to error message on Audi system for suspention, 3 days later same issue came up and issue not resolved. I returned the car for a resolution back to Audi of Greenville to find out that the hydraulics was overheating and blowing the fuse they formerly replaced was causing the issue and further repairs was needed which costed me double in the amount for repairs. The main issue was not noticed the first time from the service tech to avoid a repeated return of the same issue. Th... read more
Business response:
Thank you for your feedback. We apologize for the inconvenience caused by the return visit. While the initial fuse replacement addressed the immediate fault, further diagnosis revealed an underlying hydraulic system issue that was causing the fuse to fail. We understand your frustration and appreciate the opportunity to correct the problem. We're glad we could assist by waiving the second diagnostic fee and providing a courtesy rental vehicle while the additional repairs were completed. Take care.
I received notifications on my car (via software) that the tires needed to be rotated and that the car also needed a software update. I was also due (in a few months) for an oil change. These are the services I requested when I booked the service appointment. However, when I reiterated these requests to the service manager upon arrival, he wrote them down and said nothing other than the car did not need a software update as he could see that it was already completed by me. When I picked up the car, he gave me the paperwork t... read more
Business response:
Thank you for taking the time to share your recent service experience with us. I genuinely appreciate your feedback and I am sorry to hear that your visit did not meet the standards of service we aim to provide here at Volvo Cars Greenville. I am sorry that the communication regarding the services performed on your vehicle was unclear and that you felt uncomfortable addressing your concerns with my service advisor. This is not the level of professionalism or transparency I expect from my team. I understand your frustration i... read more
This service was not completed with me, and not recently. Please remove this review and send one to the previous owner of my vehicle.
Business response:
Good morning, and thank you for letting us know. If you would kindly remove your 1 star review, as we do not have the ability to do so, it would be greatly appreciated. Additionally, I will ensure our records are updated for future correspondence to the correct owner of this vehicle. Thank you for your understanding.
Oil indicator light/message is on.
Frequently asked questions about Steve White Volkswagen
How is Steve White Volkswagen rated?
Steve White Volkswagen has a 4.7 star rating with 5,040 reviews.
When is Steve White Volkswagen open?
Steve White Volkswagen is closed now. It will open tomorrow at 9:00 a.m.