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8620 Hamilton Ave, Huntington Beach, CA, 92646, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
something is very wrong at this facility, homeless living in bushes in front of facility & living in the storage units also (thought that was illegal). Cardboard & bicycles sticking up in bushes easily seen on Hamilton Avenue. Saw police go to the encampment in bushes Wednesday 5/2/18 around 1120am. Don't know what happened but 6 days later it looks like nothing has changed. The manager & owner should have some pride & clean the area up. 5/31/18 To the management of this facility, thank you very much for trimming the shrub... read more
Business response:
we are and have been working the HB Police department, who have been authorized to arrest any persons trespassing on the Storage Outlet property. We've cut back and remove the hedges from the side of the property to prevent homeless encampments. Furthermore, we have changed the schedule of our sprinklers to run in the middle of the night to deter any persons looking to sleep on the property in any of the remaining hedges. If you have any questions please feel free to reach out to our on-site manager.
I'm not happy that this storage facility allows people that are homeless to camp and stay on their property. Safety and security could become an issue if one was to store their valuables on this property.
I don't like leaving reviews for places I don't get to try but I felt I had to let others know. I arrived exactly at 5:40pm on a Tuesday, door was locked and lights to the office were off. I thought I would give them the benefit of the doubt and that maybe they were showing a unit to someone since their posted hours are until 6pm. So I waited until 6pm and no one came back. Fail.
I gave this location 2 stars not because of the customer service but the gauging fees that come along with being late. I provided a PDF for you to take a look for yourself. These fees are astronomical! I'm not quite sure who governs these fees that are associated with harboring one's personal belongings. This is probably the most disgusting and undisclosed secret at this storage location. Neither of my storage experiences in the past haven't been stressful like this place.
I was moving so I thought that I needed to rent a storage unit so I phoned and spoke to Angel who seemed very plesant over the phone and told me to put down a holding deposit. However, about 4 hours later I phoned and explained that it was uncovered that I would not actually need the unit after all. It was at this time that Angel said that the "holding deposit was non-refundable." If the holding deposit is actually "non-refundable" this is something that Angel should have disclosed from the start. Also, the phone call cancel... read more
we stored our household items here for 4 months (sept to dec). despite being assured that there were no problems with dampness in the container storage units when we moved our items in, the household items we stored have been ruined by mold and mildew.
Business response:
Hi JB, We're definitely sorry to hear about your unsatisfactory experience. Our records didn't indicate signs of an excess mold problem in your unit when it was checked after move-out, but as we've previously offered, we'd be happy to review pictures of your damaged items and to discuss further. Also, please note, that although most of our customers do not experience problems with dampness, we do sell products in the rental office that provide an extra layer of defense in keeping moisture out of places like storage units. Ne... read more
Storage Outlet has a 4.8 star rating with 419 reviews.
Storage Outlet is open now. It will close at 6:00 p.m.