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Storage Outlet
- Self Storage
- Escondido, CA
About this business
Location details
1530 E Grand Ave, Escondido, CA, 92027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
Had no choice but to move out last month the facility is just charging a arm and a leg to rent there everytime I turn around im paying more and more each month they don't even have a gate to enter we were using the exit gate because they are to cheap to replace the one that's broke very unsafe situation and the managment there keeps closing the place when ever they decides to changing gate hours and closing hours for repairs to the building that is not needed whats needed is the gate fixed so u don't get hit coming in when p... read more
Business response:
7/30/2021: Hello Anita, we are so sorry to hear about your experience and would like to discuss this matter with you immediately. Please call us at 888-926-8145 and our district manager will assist you. 6/8/2021: Hello Anita, thank you for your five-star review! We pride ourselves on having friendly and knowledgeable on-site managers to assist with your storage needs so your positive feedback is much appreciated. We are so glad you chose to store with Storage Outlet.
I came in a little while ago to discuss my payment and I did not have a good experience with the Manager Maria. She was very short with me and gave me the dirstiest looks. I would think that being a customer for here would at least grant you some better customer service. Not all the staff that work here are like and thats why Im not leaving two stars, but honestly todays encounter left a bad taste in my mouth.
Business response:
Hello Mark, thank you for taking the time to rate and share your experience. We'd like to hear more about your experience as we are always looking to improve our service. Please call us at 888-926-8145 and our district manager will assist you.
Horrible business! They claimed they could not reach us by phone and sold our Storage Units without our knowledge. We had kept in contact with them, but we had a family emergency and was out-of-town for a couple of months as a family member was in the Hospital for 7 months! They sold everything we owned including personal and business paperwork along with family photos keepsakes etc. According to the law they were supposed to hold all of that for us to pick up. As a result of this I have become a victim of Identity Theft!
worst place ever dont know what kind of manager is running the place because i was trying to make my past due payments and office manager told me i cant pay its already goin to auction come to find out from a friend apparently the old lady with glasses there who rides a mobility cart says she buys alot of stuff off the office manager and she would see if any of the stuff he has there that is sold on the side is mine but never ended up hearing another thing about it so dont know what to do now i assume my stuff is gone now a... read more
THIS PLACE IS THE WORST. Richard Gonzalez the manager, and his boss Joseph Freeman are liars and cheats. I signed up for their required Protection Plan, but since Richard Gonzalez is incompetent he never filed the paperwork to put the plan in place. I have a signed certificate from Joseph Freeman that shows I accepted the protection plan but they refuse to accept any liability for my losses when the unit was broken into. The security video surveillance system that they advertise is a complete joke-- the cameras don't cov... read more
The storage units and area is kept clean and tidy, BUT.. this place is basically a " homeless hotel". As a woman, I never felt safe going to my unit in the early morning or evening because there were questionable people coming and going on foot that made me extremely nervous. On several occasions, I was asked for my code so they could go out of the gate ( I never gave this out) There was a shirtless man that was always sleeping in the walkway of the interior units, and many people who were clearly living in their units. ... read more
Business response:
Thank you for your comments. It is unfortunate to hear you were displeased with your experience. We have policy in place to monitor the location for non-tenant activity. The site management will investigate the situation you mentioned. We are aware there is a large amount of foot traffic in the area due to the large shopping center, Walmart and Home Depot behind the location. Thank you again for your comments.
Stopped by as I once again needed a 5x5 storage unit. On their website they advertise and allow you to print a coupon for a "$1 Move in Special !!" which I brought along with me. The coupon states: "May not be combined with any other discounts or special offers. Limit one (1) coupon per customer. For new rentals only." Imagine my surprise when I got there and the gentleman at the counter tells me the coupon only applies to CERTAIN units - of course not the size I wanted to rent. Nowhere on the coupon does it say anyth... read more
My review is not so much based on the staff at Storage Outlet Escondido as they have great customer service, however my complaint is with management and their shady business tactics. Only prorating a tenant between the 1st and 10th of each month is unheard of and should be illegal. If a person decides to move out after the 10th they will have to pay the full months bill RIDICULOUS!! Apartments and any other rental units do not do this so why do they think they should be able to? I even spoke with Adam in the corporate office... read more
If I could have given 0 stars or less than 1 whole star I would have. There were homeless people living at the facility, I m sure because I would see the same people out on the street during the day. I d also see evidence of the pedestrian entry/exit being propped open. I addressed the personal safety and property issue with management and was ignored. The last straw came when I happened to be picking up some items after hours and witnessed a heavily tattooed man with bolt cutters cutting the lock off a unit. My thought was ... read more
Frequently asked questions about Storage Outlet
How is Storage Outlet rated?
Storage Outlet has a 4.8 star rating with 754 reviews.
When is Storage Outlet open?
Storage Outlet is open now. It will close at 6:00 p.m.