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Storelocal Storage
- Self Storage
- Oakland, CA
About this business
Location details
10 Hegenberger Court, Oakland, CA, 94621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Got a space here about 4 years ago when it was a newish facility. Decided to no longer rent there for several reasons: 1) The rent has increased several times so it is more expensive than it's now worth. 2) Before, the place was kept quite clean. Lately the common areas are often filthy with people leaving trash or abandoning items behind. We see the same trash and debris still in the same spot on different visits, so now there's a lack of custodial maintenance. 3) The biggest issue and dealbreaker is that we found mous... read more
Business response:
Thank you for taking the time to share your experience. We genuinely appreciate all feedback, as it helps us identify areas where we can improve. We're sorry to hear that your experience didn't meet your expectations. Cleanliness and pest control are priorities for us, and we take those concerns seriously. We've noted your other observations regarding carts, technology, and communication as well and we are looking into it. Thank you again for your feedback, and we wish you the best with your future storage needs.
The facility is fine, but Eli has an attitude problem. He was super condescending, didn't answer questions, and when asked whether he could show the movers where the unit is, he said "they should do their own job and find it."
Business response:
Thank you for your feedback. We strive to provide excellent service, and it’s concerning to hear about your experience. We’ll address this matter to ensure all interactions are helpful and professional. Let us know if you need any further assistance.
Please Turn The Fans Back On. This Is California. We Might Have A Storm Today. But 100 Tomorrow. U Can't Predict The Bay. Climate Control Units Are Way Too Hot. Temp Says 79. But When U Start Moving Stuff In The Building Your Temp Goes 102 .. We Asked About The Fans Being Turned On.. Was Told Corporate Has Them Turned Off Till The Summer.. When It Gets 80 Outside They'll Turn Them On. 79 Is Not 80? We Moving On 102 On The Inside.. Daniel We Have More Carts Now.. Thanks
Business response:
Hello Tywain, Thank you for sharing your experience, and we sincerely apologize for any inconvenience caused by the limited availability of carts. We appreciate your feedback and understand the importance of convenient access. Rest assured, we will try our best addressing this concern to enhance our service and improve your experience. Please feel free to reach out if you have further suggestions or concerns. Sincerely, Storelocal Storage
WARNING: fraudulent pricing! After several months they decided to increase my rate by 45%!! Please note, this is outside of the two month discounted rate. The store employee I talked to when signing up spent 15-30 minutes explaining to me how they DON'T do these kind of things--and that they only do ~5% rent increases at the most to tenants that have been here for a year+! Too bad there aren't laws protecting tenants from this predatory behavior! Recommend using a storage facility elsewhere where they are honest and have bet... read more
Business response:
Thank you for your feedback. We understand your concern regarding the rate increase. Please note that our rate adjustments are based on market value assessments to ensure competitive and fair pricing for all our customers. We apologize if this has caused any inconvenience. Our goal is to maintain transparency and provide the best possible service. If you have any further questions or need additional assistance, please don't hesitate to contact us at customerservice@platinumstorage.com or 855-372-8292. We appreciate your unde... read more
I appreciate that this place is clean and hi-tech. But their customer service is sub-par - and that's being nice about it. Somehow, despite the hi-tech storage facility, they continue to fail utterly with communications and automatic billing. They just can't seem to get this right. If you need to access your storage regularly, this is probably not the place for you. When something fails - like the front gate which was inoperable for two consecutive days in June - there is no notification. Just a sign on the gate. You use an ... read more
Business response:
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. We will certainly strive to do better. We didn't expect the gate to be down so long, but the first vendor that came out wasn't equipped to fix it and we had to wait for a different vendor. It was unlucky timing over a weekend, we apologize. And while we don't have a feature with the gate software to send out messages to tenants, it's a GREAT idea and we will ask for this upgrade with the software developer! We are so very sorry... read more
BE AWARE!!! Very unprofessional the dialogue that was presented to me. Ghetto to say the least. Now be aware of the signs that are out that they don't warn you about. They will try to fine you for everything. If you fart you might get fined. If you say hello you might get fined. There are no trash cans on the property just in case you might like to know. You know going through ones storage you might want to get rid of some things and boxes but don't do it here, there are no dumpsters for that.
Business response:
Hello Joel, our lease and site rules do address that we do not have disposal options for tenant use, that pets are not permitted and the fines for staying on site after the gate locks promptly at 6:00pm. Safety, cleanliness and security are our top priorities for our tenants. I've read the notes in your account and the issues for which you were cited. Should you like to discuss this further, please call me at our corporate customer service number (855) 372-8292.
Went to drop some stuff off at the storage unit arrived around 5:50. No where did it say if I'm not out by 6:00 pm my truck will be stuck here . No signs no warnings absolutely nothing . I see someone already complained about this before me in the reviews but let me afirm that there is no warning anywhere . Had to leave my truck and take Lyft home and Lyft back in the morning plus I was late for WOrK . Unbelievable, the icing on the cake is when I picked up my truck I received a phone call that I will be CHARGED $50 because ... read more
Business response:
Hi Robert, We're sorry to hear about this trouble with the gate. The gate hours are in place as an added measure to keep our property and customers safe. We do have a gate sign at the front of the property that outlines our gate hours and our managers have been very diligent about explaining the gate lock out hours to each new customer in an effort to avoid situations like this. Tomorrow, a new batch of signage will be installed to further emphasize the gate lock out hours. I know that it's not the most convenient, but ... read more
Inconsistent with the quotes. Made reservations with attendant and she did not put it per the new attendant. Then she came back with its three reservation and what she quoted was wrong. Manager thete states she is the district manager and she will not give me the 10by20 ground floor pull access for what i was quoted and confirmed. Stating because she is no longer there and they apologize. This is not good customer service either. Very cocky and they know what the attendant quoted me because its in the computer. Dont rent fro... read more
Business response:
Hi Lisa, We are so sorry for the confusion. Our Oakland property has 4 different rates for 10'x20' sized units that are based on amenities and features. I can see the reservations that were made in the system and I'm sure that is where the misunderstanding stems from. I will follow up with you directly and am hopeful that we can get this cleared up! Warm Regards, Renee T.
The facility is brand new and high tech, which is nice, not so nice, and sometimes horrible. The nice part is it's reasonably priced and clean. The bad part is that it is accessible for quite limited hours-- only 7am to 6pm or fewer hours if there are technical problems. The horrible part is that I got my car stuck behind the locked mechanical gate and had to leave my car there overnight. This happened because I didn't know that after being let in near to 6pm, everything would be shutting down for the night with me left insi... read more
Business response:
HI Jennifer, Thank you for your detailed and thoughtful review. You make some excellent points that I'd address. First of all, we're so sorry that you unknowingly got stuck behind the gate. I know that was a hassle to say the least. The gate hours and the gate lock out system are security measures in place to protect our tenants and their belongings. While we make every effort to inform our tenants about these hours, we agree that signage is helpful. Our gate sign was just installed and we have plans to add more signag... read more
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.7 star rating with 446 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open tomorrow at 9:00 a.m.