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Storelocal Storage
- Self Storage
- Oakland, CA
About this business
Location details
10 Hegenberger Court, Oakland, CA, 94621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
I'm so fed up with this place. They keep taking measures to make it more difficult for customers. Put aside the digital nature required for everything, the jacking up of prices and the fact that they have only FOUR carts available for the whole building. They've now decided that you have to check out the cart in order to use it. But guess what? The office isn't open the entirety of the hours that the storage units are available. AND THEY'RE CLOSED ON SUNDAYS! One of TWO days that most folks have free to access the storage un... read more
Business response:
We’re sorry this experience has been so frustrating. We understand your concerns about cart availability and access, particularly when the office is closed. Thank you for sharing this feedback with us so we can continue looking for ways to make storage access more convenient for our customers.
Th facility has a bad rodent issue. I let Andrew the site facilitor know in 2023 that I seen a rat run out of one unit and into another one and later seen rat droppings in my unit and they have these stupid policy's where the site manager has to come go through your storage with you and make the insurance claim instead of making it yoursel. Andrew never got back to me on my insurance claim and my stuff was badly damaged and they claim that the rodent claim is only 500$ I raised concern about it because rodent urine and feces... read more
Business response:
A rodent issue and damage to your belongings is serious, and we’re concerned to hear about this. We also don’t want anyone being spoken to rudely. Since you’ve mentioned insurance, attorneys, and possible legal action, we can’t go into details here, but we do want to review what happened and your open claim concerns. Please contact us directly so we can look into this with the right people.
Got a space here about 4 years ago when it was a newish facility. Decided to no longer rent there for several reasons: 1) The rent has increased several times so it is more expensive than it's now worth. 2) Before, the place was kept quite clean. Lately the common areas are often filthy with people leaving trash or abandoning items behind. We see the same trash and debris still in the same spot on different visits, so now there's a lack of custodial maintenance. 3) The biggest issue and dealbreaker is that we found mous... read more
Business response:
Thank you for taking the time to share your experience. We genuinely appreciate all feedback, as it helps us identify areas where we can improve. We're sorry to hear that your experience didn't meet your expectations. Cleanliness and pest control are priorities for us, and we take those concerns seriously. We've noted your other observations regarding carts, technology, and communication as well and we are looking into it. Thank you again for your feedback, and we wish you the best with your future storage needs.
The facility is fine, but Eli has an attitude problem. He was super condescending, didn't answer questions, and when asked whether he could show the movers where the unit is, he said "they should do their own job and find it."
Business response:
Thank you for your feedback. We strive to provide excellent service, and it’s concerning to hear about your experience. We’ll address this matter to ensure all interactions are helpful and professional. Let us know if you need any further assistance.
Please Turn The Fans Back On. This Is California. We Might Have A Storm Today. But 100 Tomorrow. U Can't Predict The Bay. Climate Control Units Are Way Too Hot. Temp Says 79. But When U Start Moving Stuff In The Building Your Temp Goes 102 .. We Asked About The Fans Being Turned On.. Was Told Corporate Has Them Turned Off Till The Summer.. When It Gets 80 Outside They'll Turn Them On. 79 Is Not 80? We Moving On 102 On The Inside.. Daniel We Have More Carts Now.. Thanks
Business response:
Hello Tywain, Thank you for sharing your experience, and we sincerely apologize for any inconvenience caused by the limited availability of carts. We appreciate your feedback and understand the importance of convenient access. Rest assured, we will try our best addressing this concern to enhance our service and improve your experience. Please feel free to reach out if you have further suggestions or concerns. Sincerely, Storelocal Storage
WARNING: fraudulent pricing! After several months they decided to increase my rate by 45%!! Please note, this is outside of the two month discounted rate. The store employee I talked to when signing up spent 15-30 minutes explaining to me how they DON'T do these kind of things--and that they only do ~5% rent increases at the most to tenants that have been here for a year+! Too bad there aren't laws protecting tenants from this predatory behavior! Recommend using a storage facility elsewhere where they are honest and have bet... read more
Business response:
Thank you for your feedback. We understand your concern regarding the rate increase. Please note that our rate adjustments are based on market value assessments to ensure competitive and fair pricing for all our customers. We apologize if this has caused any inconvenience. Our goal is to maintain transparency and provide the best possible service. If you have any further questions or need additional assistance, please don't hesitate to contact us at customerservice@platinumstorage.com or 855-372-8292. We appreciate your unde... read more
I appreciate that this place is clean and hi-tech. But their customer service is sub-par - and that's being nice about it. Somehow, despite the hi-tech storage facility, they continue to fail utterly with communications and automatic billing. They just can't seem to get this right. If you need to access your storage regularly, this is probably not the place for you. When something fails - like the front gate which was inoperable for two consecutive days in June - there is no notification. Just a sign on the gate. You use an ... read more
Business response:
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. We will certainly strive to do better. We didn't expect the gate to be down so long, but the first vendor that came out wasn't equipped to fix it and we had to wait for a different vendor. It was unlucky timing over a weekend, we apologize. And while we don't have a feature with the gate software to send out messages to tenants, it's a GREAT idea and we will ask for this upgrade with the software developer! We are so very sorry... read more
BE AWARE!!! Very unprofessional the dialogue that was presented to me. Ghetto to say the least. Now be aware of the signs that are out that they don't warn you about. They will try to fine you for everything. If you fart you might get fined. If you say hello you might get fined. There are no trash cans on the property just in case you might like to know. You know going through ones storage you might want to get rid of some things and boxes but don't do it here, there are no dumpsters for that.
Business response:
Hello Joel, our lease and site rules do address that we do not have disposal options for tenant use, that pets are not permitted and the fines for staying on site after the gate locks promptly at 6:00pm. Safety, cleanliness and security are our top priorities for our tenants. I've read the notes in your account and the issues for which you were cited. Should you like to discuss this further, please call me at our corporate customer service number (855) 372-8292.
Went to drop some stuff off at the storage unit arrived around 5:50. No where did it say if I'm not out by 6:00 pm my truck will be stuck here . No signs no warnings absolutely nothing . I see someone already complained about this before me in the reviews but let me afirm that there is no warning anywhere . Had to leave my truck and take Lyft home and Lyft back in the morning plus I was late for WOrK . Unbelievable, the icing on the cake is when I picked up my truck I received a phone call that I will be CHARGED $50 because ... read more
Business response:
Hi Robert, We're sorry to hear about this trouble with the gate. The gate hours are in place as an added measure to keep our property and customers safe. We do have a gate sign at the front of the property that outlines our gate hours and our managers have been very diligent about explaining the gate lock out hours to each new customer in an effort to avoid situations like this. Tomorrow, a new batch of signage will be installed to further emphasize the gate lock out hours. I know that it's not the most convenient, but ... read more
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.7 star rating with 466 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open at 9:00 a.m.