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Storelocal Storage
- Self Storage
- Oakland, CA
About this business
Location details
10 Hegenberger Court, Oakland, CA, 94621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Inconsistent with the quotes. Made reservations with attendant and she did not put it per the new attendant. Then she came back with its three reservation and what she quoted was wrong. Manager thete states she is the district manager and she will not give me the 10by20 ground floor pull access for what i was quoted and confirmed. Stating because she is no longer there and they apologize. This is not good customer service either. Very cocky and they know what the attendant quoted me because its in the computer. Dont rent fro... read more
Business response:
Hi Lisa, We are so sorry for the confusion. Our Oakland property has 4 different rates for 10'x20' sized units that are based on amenities and features. I can see the reservations that were made in the system and I'm sure that is where the misunderstanding stems from. I will follow up with you directly and am hopeful that we can get this cleared up! Warm Regards, Renee T.
The facility is brand new and high tech, which is nice, not so nice, and sometimes horrible. The nice part is it's reasonably priced and clean. The bad part is that it is accessible for quite limited hours-- only 7am to 6pm or fewer hours if there are technical problems. The horrible part is that I got my car stuck behind the locked mechanical gate and had to leave my car there overnight. This happened because I didn't know that after being let in near to 6pm, everything would be shutting down for the night with me left insi... read more
Business response:
HI Jennifer, Thank you for your detailed and thoughtful review. You make some excellent points that I'd address. First of all, we're so sorry that you unknowingly got stuck behind the gate. I know that was a hassle to say the least. The gate hours and the gate lock out system are security measures in place to protect our tenants and their belongings. While we make every effort to inform our tenants about these hours, we agree that signage is helpful. Our gate sign was just installed and we have plans to add more signag... read more
I never leave reviews but I had high hopes for this location it looked secure and had reasonable rates. I came by last week during my lunch break, no one was in the office. I waited for about 15 minutes then finally the manager Jayna came out. She asked what I needed and I told her I didn't have much time anymore and she rolled her eyes and said to come back when I did have time because she's busy too. She resumed a phone call on her phone and I could hear her laughing as I walked away. This facility needs more friendly and ... read more
Business response:
Hi Lily, We are very surprised to read your review. I will reach out to you directly as we'd like to get more information about your experience. We take our customer feedback very seriously and want to get more specifics. Our mission is to provide an excellent customer experience which includes the technology we offer, the affordable rates and most importantly our staff interactions. I will be in touch. Warm Regards, Renee T.
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.7 star rating with 466 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open at 9:00 a.m.