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Storelocal Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
5544 W Centinela Ave, Los Angeles, CA, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Due to a rain leak in our condo building I had to find rush space to move some small furniture and boxes of family valuables. The staff at Storelocal Storage Co-op were responsive, easy to work with, and detailed. Within a few hours I had rented an easy-to-access space and moved our important keepsakes. I would absolutely recommend them to anyone!
Business response:
Alba, we're so very happy we could be of service! Thank you for the kind words, we really appreciate it!
Five. Stars all the way from the EXCELLENT customer service especially with Julia, whether it's in person or over the phone, to the competitive pricing and cleanliness. Highly recommend!
Business response:
Thank you Joanna, for taking the time to let us know we're doing a great job!! We really appreciate you storing with us, and we're always here to help!
Five. Stars all the way from the EXCELLENT customer service especially with Julia, whether it's in person or over the phone, to the competitive pricing and cleanliness. Highly recommend!
Business response:
Thank you Joanna, for taking the time to let us know we're doing a great job!! We really appreciate you storing with us, and we're always here to help!
We are so pleased with the people, and the facilities at Store Local Self Storage we elected to rent two spaces, 1 business and 1 personal from Ejonee'.
They con you into giving them a good review by offering you free products such as a free lock for a good review and that's how they get good reviews. Julia is a liar and quoted me a different price for 3 months when I first got my storage. I will be writing letters to the DCA against them as well as California's Attorney General's office. I would also urge for anyone that has been conned by this company to file a complaint with the Federal Trade Commission against them.
Business response:
All pricing and promotions are provided and outlined in the rental agreement. If there is ever confusion about rates or terms, our team is available to review the account and documentation together. Because we take customer privacy seriously, we can’t discuss specific account details in a public forum. We encourage you to contact us directly so we can address your concerns appropriately and review the matter with you.
I strongly recommend avoiding"Do NOT use StoreLOCAL". I paid monthly for their insurance, trusting that my belongings would be protected. After a year of storing items in their facility, my entire storage unit was completely overtaken by mold--everything inside was ruined and had to be thrown away. When I filed an insurance claim, they declined it and paid nothing, despite the fact that I had consistently paid for coverage on top of paying my monthly storage fee. This was a devastating loss, and the lack of accountability f... read more
Business response:
We’re truly sorry to hear about the loss of your belongings and the frustration you experienced with the claims process. We understand how devastating this situation must have been and that the outcome left you feeling unsupported. While protection plan claims are handled by a third-party provider, we know how important it is for our customers to feel protected and cared for. Your feedback is very important, and we will be sharing this with our team to work on better communication and support moving forward.
This business has gotten increasingly worse since it has switched over to the new management. They now have predatory practices where they increase the storage fees every six months to nine months and you may or may not receive an advance notice and the management only has an I'm sorry for you and it is always your fault. Never their fault for not notifying you, I am highly disappointed by the fact that while there are general increases that occur with all storage facilities, but with this one now the increases are between 3... read more
Business response:
Thank you for your feedback. Our pricing is based on current market values and is adjusted periodically to reflect these conditions. We aim to keep our customers informed about any changes in advance and ensure transparency in our practices. If you are not receiving any notices please let us know so we can update your contact information. If you have specific concerns or need further clarification, please reach out to me directly at customerservice@platinumstorage.com or 855-372-8292.
This business has gotten increasingly worse since it has switched over to the new management. They now have predatory practices where they increase the storage fees every six months to nine months and you may or may not receive an advance notice and the management only has an I'm sorry for you and it is always your fault. Never their fault for not notifying you, I am highly disappointed by the fact that while there are general increases that occur with all storage facilities, but with this one now the increases are between 3... read more
Business response:
Thank you for your feedback. Our pricing is based on current market values and is adjusted periodically to reflect these conditions. We aim to keep our customers informed about any changes in advance and ensure transparency in our practices. If you are not receiving any notices please let us know so we can update your contact information. If you have specific concerns or need further clarification, please reach out to me directly at customerservice@platinumstorage.com or 855-372-8292.
Don't be standing in the way when the employees decide to leave this place - they will run you down in their haste to leave. And don't dare rely on the after hours service number. There must be one person managing the entire 1-800 #publicstorage system for the country. I went to my storage unit to get some things I am donating to a church rummage sale. Although they close at 5 pm, I did not realize at 5:03 pm that the doors would lock me out just outside a glass door from where my belongings are sitting behind glass. My code... read more
Business response:
Hi Wade, I'd like to investigate this further...our closing time is 6:00pm at Storelocal Centinela, and we are not Public Storage, so I'm confused. Will you please call our corporate customer service number and tell me more about what happened? (855) 372-8292. If you have to leave a message, I will call you back as quickly as possible. I look forward to hearing from you. Marcie @ Platinum Storage Group (corporate office)
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.8 star rating with 974 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open at 9:00 a.m.