This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- La Mesa, CA
About this business
Location details
7633 El Cajon Blvd # 300, La Mesa, CA, 91942, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I have an older van that we've been bringing here for about a year. They staff is super friendly, accommodating, and very knowledgeable. They don't leave out of any of the process and like to actually show you what is going wrong with your car. I will continue take my cars here for as long as they are open. The ONLY downside is they aren't open on the weekends, but it's understandable so I make my schedule accordingly.
What can I say, I went in and was out in less then 20 minutes. Ron was very VERY helpful and explained everything to me. I paid an excellent price that can not be beat with the quality you're going to get. I wish they did more then Smog Checks because I'll be def coming back and recommend this place to others! Simply the best, Thanks Ron!
We have taken our cars here for a few years now and have always been happy with the service, prices and customer service. Better than dealer prices but with the same quality. Highly recommend this place to get your car serviced.
I had a really disappointing experience at this shop. I brought my car in for an estimate, and when I returned to pick it up, Bradley was extremely rude and actually yelled at me. As a customer, that kind of behavior is completely unacceptable. Regardless of the situation, there's no reason to speak to anyone that way--especially someone trusting you with their vehicle. It made the entire experience uncomfortable and unprofessional. Customer service matters just as much as the quality of the work, and unfortunately, this p... read more
Got a call my tow truck driver left with the key. After trying to reach him or triple AAA I received a callback, saying his mechanic took the key to lunch. He didn't seem very interested in what I explained was the problem. Personally, I found the owner Brad to be a little rude. They did diagnose the car at half price. When he told me the problem I said I had a mechanic fix last year so I needed to take it back to him under warranty. He still asked why don't I get it fixed there for over $1000? Then waited 30 minutes to pay... read more
Business response:
Sorry you had this experience, Brad. We understand how frustrating it is to deal with the key confusion, feel unheard when explaining the issue, and then have to wait again at pickup. That’s not the kind of visit we want anyone to have. We’re glad we could reduce the diagnostic fee, but we also recognize that this does not take away from the poor experience you described. We’ve since addressed the importance of staying professional, attentive, and respectful at all times, regardless of how busy the shop is or whether a cust... read more
The abysmal substandard customer service continues. Shout out to Brad, who called me this morning and left a message about my 1 star review. I called back at 930am and were told you were on the phone and would call me back, I called back at 2pm because I never got a call back. Apparently, Brad doesn't really care why I gave a 1 star review and no real desire to fix the issue. Thanks for not being helpful at all, Brad.
Business response:
Hi Melissa, Sorry you had this experience, Melissa. We can understand how frustrating it would be to expect one total and then be surprised with a much higher bill at checkout. That’s not the kind of visit we want anyone to have. It sounds like there was a miscommunication around the pricing and what the coupon applied to, and we’re sorry the expectations were not made clear from the start. We should have gone over the services and charges line by line at reception so everything was fully understood before moving forward.... read more
In the past when I've come here the tire rotation with oil change was free, but on the phone they originally quoted $60 now for the tire rotation on top and then said they would add a coupon where the total would be $84. Apparently it wasn't $84 total for everything, but for the oil change only! Which I found out when I went to pay and it was MUCH higher than expected. Shady. How disappointing. I won't be back. I don't like being lied to.
Business response:
Hi Melissa, Sorry you had this experience, Melissa. We can understand how frustrating it would be to expect one total and then be surprised with a much higher bill at checkout. That’s not the kind of visit we want anyone to have. It sounds like there was a miscommunication around the pricing and what the coupon applied to, and we’re sorry the expectations were not made clear from the start. We should have gone over the services and charges line by line at reception so everything was fully understood before moving forward.... read more
Avoid Stress Free Auto Care if you value honesty. I was quoted $745 JUST to remove a single fuel injector on my BMW N26 -- no repair, no replacement, and not even a guarantee the injector was bad. Purely labor to "see what happens." The service advisor claimed it would take 4 hours because the technician (Paul) would need to remove the intake to access the injector. That statement alone shows a serious lack of knowledge or a deliberate attempt to inflate labor. On an N26 engine, the injectors are NOT on the intake. They ar... read more
Business response:
Hi Jack, Sorry you had this experience, Jack. We understand why you’d be frustrated, especially when the recommended next step and labor estimate didn’t line up with what you expected for your BMW. Our team’s recommendation was based on the drivability concern, the injector-related faults found during diagnosis, and the labor time guide we reviewed for the inspection steps needed. We do our best to provide clear pricing up front so customers can make an informed decision before any work moves forward. That said, we can se... read more
After reading the reviews, Connie & Dave need to be present at all hours of opening or re-train their staff appropriately. Because all of these great reviews and I did not have their great experience. Brad lacks much expertise after saying he's been in the business doing all kinds of cars for 30yrs. He was exhausting to deal with and brought much stress to a situation that could have been easily taken care of. His dramatics and immaturity completely changed the trajectory of this appointment. My B.F. called in to schedule a... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.8 star rating with 363 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.