This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- La Mesa, CA
About this business
Location details
7633 El Cajon Blvd # 300, La Mesa, CA, 91942, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I had a really disappointing experience at this shop. I brought my car in for an estimate, and when I returned to pick it up, Bradley was extremely rude and actually yelled at me. As a customer, that kind of behavior is completely unacceptable. Regardless of the situation, there's no reason to speak to anyone that way--especially someone trusting you with their vehicle. It made the entire experience uncomfortable and unprofessional. Customer service matters just as much as the quality of the work, and unfortunately, this p... read more
Got a call my tow truck driver left with the key. After trying to reach him or triple AAA I received a callback, saying his mechanic took the key to lunch. He didn't seem very interested in what I explained was the problem. Personally, I found the owner Brad to be a little rude. They did diagnose the car at half price. When he told me the problem I said I had a mechanic fix last year so I needed to take it back to him under warranty. He still asked why don't I get it fixed there for over $1000? Then waited 30 minutes to pay... read more
Business response:
Sorry you had this experience, Brad. We understand how frustrating it is to deal with the key confusion, feel unheard when explaining the issue, and then have to wait again at pickup. That’s not the kind of visit we want anyone to have. We’re glad we could reduce the diagnostic fee, but we also recognize that this does not take away from the poor experience you described. We’ve since addressed the importance of staying professional, attentive, and respectful at all times, regardless of how busy the shop is or whether a cust... read more
The abysmal substandard customer service continues. Shout out to Brad, who called me this morning and left a message about my 1 star review. I called back at 930am and were told you were on the phone and would call me back, I called back at 2pm because I never got a call back. Apparently, Brad doesn't really care why I gave a 1 star review and no real desire to fix the issue. Thanks for not being helpful at all, Brad.
Business response:
Hi Melissa, Sorry you had this experience, Melissa. We can understand how frustrating it would be to expect one total and then be surprised with a much higher bill at checkout. That’s not the kind of visit we want anyone to have. It sounds like there was a miscommunication around the pricing and what the coupon applied to, and we’re sorry the expectations were not made clear from the start. We should have gone over the services and charges line by line at reception so everything was fully understood before moving forward.... read more
In the past when I've come here the tire rotation with oil change was free, but on the phone they originally quoted $60 now for the tire rotation on top and then said they would add a coupon where the total would be $84. Apparently it wasn't $84 total for everything, but for the oil change only! Which I found out when I went to pay and it was MUCH higher than expected. Shady. How disappointing. I won't be back. I don't like being lied to.
Business response:
Hi Melissa, Sorry you had this experience, Melissa. We can understand how frustrating it would be to expect one total and then be surprised with a much higher bill at checkout. That’s not the kind of visit we want anyone to have. It sounds like there was a miscommunication around the pricing and what the coupon applied to, and we’re sorry the expectations were not made clear from the start. We should have gone over the services and charges line by line at reception so everything was fully understood before moving forward.... read more
Avoid Stress Free Auto Care if you value honesty. I was quoted $745 JUST to remove a single fuel injector on my BMW N26 -- no repair, no replacement, and not even a guarantee the injector was bad. Purely labor to "see what happens." The service advisor claimed it would take 4 hours because the technician (Paul) would need to remove the intake to access the injector. That statement alone shows a serious lack of knowledge or a deliberate attempt to inflate labor. On an N26 engine, the injectors are NOT on the intake. They ar... read more
Business response:
Hi Jack, Sorry you had this experience, Jack. We understand why you’d be frustrated, especially when the recommended next step and labor estimate didn’t line up with what you expected for your BMW. Our team’s recommendation was based on the drivability concern, the injector-related faults found during diagnosis, and the labor time guide we reviewed for the inspection steps needed. We do our best to provide clear pricing up front so customers can make an informed decision before any work moves forward. That said, we can se... read more
After reading the reviews, Connie & Dave need to be present at all hours of opening or re-train their staff appropriately. Because all of these great reviews and I did not have their great experience. Brad lacks much expertise after saying he's been in the business doing all kinds of cars for 30yrs. He was exhausting to deal with and brought much stress to a situation that could have been easily taken care of. His dramatics and immaturity completely changed the trajectory of this appointment. My B.F. called in to schedule a... read more
The work was done half way. Part itself was replaced but the extras weren't done. I had a catalytic converter replace but the technician overlooked the debris that went into the resonator causing excessive backpresser making the truck drive worse then it did when it went in the shop. I had to return the truck because the shop allowed the truck to be released without any type of quality control. Then the second day the service writer diagnosed the issue is something other the there mistake and tried to over charge me $1000 fo... read more
Business response:
Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify what took place. When your vehicle was brought in, you requested replacement of the catalytic converter and declined our recommendation to perform diagnostic testing beforehand. Our technician completed the requested work and test drove the vehicle, which showed no immediate issues at that time. When you later returned with concerns, we inspected the vehicle again at no charge. During this inspection, We also not... read more
I brought my Tacoma here for a suspension inspection. I don't think the tech test drove the truck. New tires were suggested and purchased. This did not fix the issue. Also my hood was left unlatched which I figured out when I was on the freeway!!! All that was diagnosed was a loose hose and cracked belt. Waste of $ and my time.
Business response:
Carlos, Thank you for taking the time to share your feedback. I'm very sorry to hear about your recent experience and truly regret that we fell short of your expectations. We apologize if it seemed that a test drive wasn't performed or if the recommendations made didn’t resolve the issue you initially came in for. Since you mentioned another repair shop balanced your tires, it was our understanding you were going to have the tires re-balanced and inspected by that location and bring it back to us should the issue still be pr... read more
Was referred to Express auto by a friend went today and entered on the driveway of the auto glass shop i drove around to park my car so i could go in and talk to them, the owner Dave had his truck parked at an angle so i did not want to try to go around the truck and the curb to sinc. e Idrive a Crown Victoria and his truck was pretty big,so i sat there and waited for him to unload his truck about 4-5 minutes when he was done he shut his door and walked back behind his truck like he didnt see me waiting. So I honked my horn ... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.8 star rating with 398 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.