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Table Rock Senior Living At Barber Station
- Assisted Living Facilities
- Boise, ID
About this business
Location details
3266 E Barber Valley Dr, Boise, ID, 83716, United States
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I'm leaving this review because my elderly mother doesn't have a yelp account. My mom, Sharon Michel, got a cut and color in August. She has shoulder length grey hair and wanted some blonde highlights and a simple cut. She left looking basically exactly the same as when she came in, but paid 250 including tips for this look. A few days later, she called into the salon to have it redone to her liking. Not only did they not offer to fix it, they never called her back and it's now September. She lives on social security and a f... read more
Business response:
Hi Claire, I am truly sorry that this was your moms experience- this is devastating information for us. We would never want this outcome and would have tried to correct it and make it right for your mom. We understand the investment an appointment can be and take pride in our work and training, and would never want this to be someone else’s experience. Your feedback is valuable and vital for us to improve. Please reach out to our GM Sydney directly, her email is sydney@graeberandcompany.com. We would greatly appreciate the... read more
I can always count on an Aveda Hair Salon when I am out of town and my hair needs coloring. This is the first time I have ever been seriously disappointed and felt like I flushed $300 dollars down the toilet. I was confident that a level 4 stylist would not disappoint. I was wrong. Aveda just lost my confidence. I do not recommend this Salon. It has all the appearance of the quality you'd expect, but did not deliver!!
Business response:
Hi Teresa, this is definitely not our norm. Did you let management know while you were in town? We are happy to make it right when we know where we fell short. I’m looking for your first name, last initial and don’t see anything around this date to reach out directly. Please contact our GM at Sydney@graeberandcompany.com - we would appreciate more details so we can offer feedback and training for our team. They would want that if this is how you left your service. Feedback is super important in our industry. Thank you.
Update: I can now move on with my life as I took a trip to my hometown and had my hair dresser fix my hair. She was shocked by the haircut that had grown out. There are parts in the front of my face that she couldn't fix and told me had to just grow out due to how badly they were cut. There were shelf's cut into my hair in the front on both sides she had to try equalling out. The back was uneven apparently. There were parts she said had no rhythm or reason to be cut the way they were. I am just so relieved I finally had my h... read more
Business response:
Hi Rose, I am truly sorry for your experience, this is devastating information for us. We would never want this outcome and would have tried to correct the error or some how make it right for you. We would be able to do more training if we knew about your appointment so no one ever had this same experience. I know you don’t want to be contacted and removed the direct message option, I’ve also looked up every rose we have in our system and only one woman who is a regular has been in our salon under that name for several years... read more
Went about a year ago. They have tiered stylists and colorists. So the more years they have in, the more they charge. However, years experience don't necessarily mean they are better at what they do. I returned for a color correction because the young kid (male) who gave me a partial weave did a terrible job. They gave me what the Senior stylist:colorist literally called "money pieces" which are nothing more than the front face frame pieces very blonde and chunky. Which leads to bad grow out, not to mention way out of sty... read more
Business response:
Hi, Thank you so much for the great review, we strive to create an experience you will love! Have a wonderful day, see you at your next appointment.
I have been going to Graeber & Co for quite some time now for a specific stylist, Rachel. She cut my hair to perfection every time with out fail and delivered exactly what I showed and explained. Upon arriving for my appointment I had made a month prior and confirmed 2 separate times 2 days before, I was notified at the desk Rachel was no longer cutting hair at this salon. As you could assume, I was shocked and disappointed. A phone call, email, or text to her long time customers would have been much appreciated to be notifi... read more
Business response:
Hi Lauren, I’m so sorry you didn’t get the haircut you wanted, we definitely want to make this right for you. Have you reached out to our management directly? We can address much of your feedback through training and coaching our team. When we know where we fell short we can do much better to ensure this doesn’t happen again. Please reach out directly to Sydney@graeberandcompany.com As far as Rachel leaving, due to some personal reason she did have to make that decision within a 24 hour period and we wanted to accommodate ... read more
It is really hard to get an appointment at my regular place so I thought I'd try Graeber while visiting Boise. Shampoo, cut and style took a half hour. I thought that I'm paying for a cut more than an experience, hair looked better leaving than going in, so I should be happy, maybe she is just fast. After I washed my hair I was able to tell she just did a slight trim, I think. Or did I imagine her using scissors? I still needed a haircut. Visiting this salon was a waste of $70. I'm giving two stars because she didn't ruin m... read more
Business response:
Hi Lynn, It sounds like you may have been booked with one of our senior staff, who yes, are a lot quicker than new artists and have a higher price point. Our pricing is on a level system and our team is paid for their level experience, technical skill, education and retention. They aren’t paid on the time, otherwise that would be twice the amount for you, the guest! We’re happy that your “hair looked better leaving than going in.” This is great that we got that part right so no, you didn’t “imagine the scissors.” As a bu... read more
I waited over a year from the last bad hair cut so I'd have a lot to work with. The stylist did exactly what I didn't want done. I wanted it thinned out and layered, (nope), I mentioned I didn't use heat or chemicals and.....they used a crap ton of chemicals and blew dried my hair for 20 +minutes. Overall, I didn't get a cut I need or that works for me. They gave me a style I can't use in my daily life. Lesson learned, even 'experts' ~don't listen~ to their customers wants/needs. For them, it was strictly a vanity cut.
Business response:
Hi Cindy, I’m sorry we didn’t get this right. Have you reached out to our management team to schedule your adjustment? Would you have preferred to leave with wet hair? Usually with all tailored haircuts we need to see the finished style in case we need to refine the cut before you leave. As far as “chemicals” during your haircut we don’t have any of those. All of our shampoos, conditioners and styling products are natural, 100% vegan and cruelty free. Don’t worry, no chemicals were used. Did you see one of our level 5-7 styl... read more
My appointment was for 10/14/2022 9am. I called to say i would be about 5 mins late due to some traffic on the freeway. I do not live close by. Found parking right away in front. I paid for 2 hour meter because I thought my bridal hair may take long since i have thick curly hair. To my surprise after walking in and meeting Katelyn.i see that my hair would not be getting washed. And she went straight into curling my hair and braiding it. I showed her some really pretty up dos of bridal hair. She said okay I can do that. She ... read more
Business response:
Hi Coraline, We are truly sorry you didn’t love your hair for your special day, it’s a BIG day and we alway hope to get it just right. Unfortunately the pictures you used as inspiration images all have additional hair extensions added, that is not all their hair. We offer hair extension and enhancement services and would have loved to give you a complimentary consult to see if this could have been avoided prior to your big day. Those need to be ordered in advance. As far as special event styling there isn’t a pre shampoo ... read more
I was so disappointed that your blonde specialist left. I just haven't been able to find a replacement. The stylist that was assigned to my preexisting appointment was wonderfully kind and very sweet but just didn't come close to Olivia. I have unfortunately had to take my business elsewhere.
Business response:
Hi Christina, We have several blonde specialists and would be happy to make any adjustments if we didn’t get it just right. We are looking through appointments over the last week or so to see if we can find your last name and give you a call personally. If you see this please reach out to Sydney at Sydney@graeberandcompany.com - we can only get better when we know where we fell short and our team is committed to providing the highest level of service and growing through feedback & training.
Frequently asked questions about Table Rock Senior Living At Barber Station
How is Table Rock Senior Living At Barber Station rated?
Table Rock Senior Living At Barber Station has a 4.4 star rating with 291 reviews.
When is Table Rock Senior Living At Barber Station open?
Table Rock Senior Living At Barber Station is open now. It is open 24/7.