This profile has been claimed by the business owner or representative.
Table Rock Senior Living At Barber Station
- Assisted Living Facilities
- Boise, ID
About this business
Location details
3266 E Barber Valley Dr, Boise, ID, 83716, United States
Get directions
Let me begin this review with I selected this salon due to the A) overall rating and B) that they had 69 reviews...party ;) I sent my husband, a 29-year-old military man who is all about $7 haircuts every three weeks from an on-base barber, to what I was lead to believe was a quality salon. We're in town (Boise) visiting with family and he was in desperate need of a trim. (WISH I COULD BOLD TRIM). I made the appointment with a stylist today who cut my husband's hair so poorly that he was not only carded at a brewery later ... read more
Business response:
Hi Kayla, I’m so sorry your husband didn’t get exactly what he was looking for. We have both barbers & stylists who specialize in men’s haircuts and this isn’t our usual outcome. Since this review only has your name I wasn’t able to find him on the books, would you reach out to me directly - my email is shelby@graeberandcompany.com so we can find a way to make this right for him? Thank you for your feedback, we can only get better when we know where we fell short. I look forward to hearing from you soon.
Mediocre at best. The haircut was subpar. The stylist started to cut hair, then asked someone else to "do the hard part." I have gotten better haircuts at hole in the wall barber shops in South America. But the staff is rather friendly.
Business response:
Nick thank you for your candid feedback. After researching this more we did not book you with your best stylist match. Your stylist, although very seasoned, isn’t as comfortable with newer men’s hair cutting trends and those hard parts. You definitely should have been scheduled with a Barber Stylist. We would love the chance to create a much better experience if you will give us the opportunity. Please contact me, shelby@graeberandcompany.com to schedule. Thank you again.
Worst gel manicure / pedicure I have ever had. I received a gift card from Graeber and Company at my bridal shower and decided to use it for the manicure pedicure for my wedding. It took over two and a half hours and it was chipping within a week. Gel usually lasts three to four weeks without chipping for me. I'm really upset I wasted my gift card on such a lousy product. I won't be coming back for this service.
Business response:
Hi Lisa, We are sorry to hear about your Polish chipping. We would be happy to get you back in and try another color or possibly add an additional coat. Unfortunately some gel colors chip easier than others. Our spa pedicures are an hour of luxury that include a scrub, masque, hot towels with a lower leg and foot massage along with a nail trim, File, buff and polish. You also experienced the stress fix pedicure where every step is customized using the Stress Fix Aveda aroma! When booking both a spa pedicure and gel polish ... read more
Shelby's credibility via public response leaves me wanting, so here are the details. I privately emailed the company 3/30, no response as of 4/4, so yes, I posted public reviews (but only FB, and Yelp, not sure why she'd throw in Google too), and I did so because they work, and Shelby responded 4/5 via email, which I responded to on 4/7, the same day she publicly responded here claiming she reached out "several times" and I was ignoring. Simply not true. In her email response, she sadly misspelled my name, claimed she couldn... read more
Business response:
Hi Lisa, First, thank you for reaching out via email last week. Unfortunately I was out of town due to spring break with my children so I didn’t receive your email until a few days later. I searched our records and couldn’t find your name for any service. I’ve emailed you back for clarification and more information. I’m not sure why you stated we won’t honor our price list since we’ve tried to contact you several times. It seems that you turned to posting reviews on fb, google and yelp instead of contacting me back to find ... read more
I love using Aveda product, and I like the location. That is why I have been going to this Salon for years. But recently, I had the worst experience with one of the new stylist (blond shoulder length hair with tattoos). I can't remember her name. She is not talented but she sure has anger management issues and self control. She is horrible at customer service. I was late about 15 minutes and she freaked out on me in front of everyone. She said that she will only do color since I am late. Which did not make any sense, because... read more
Had several experiences with several different gals...and two of them never listened...I ended up with red hair one time and white the other...c'mon!! VERY frustrating!! I never said I wanted "red" or "white" hair...one gal used to color my hair well...but she is long gone. Nuf said!
Business response:
Hi JG, We would have loved to learn about this major variation of hair color prior to a Yelp review. We are always looking to improve when we know where we fell short. Red and white are complete opposites on the spectrum so I'm wondering what happened during the consultation?? Were you looking for a major change? If we had your full name we could look up your history and also educate properly if necessary. In the last 7 hours you reviewed over 5 local hair salons...did you go to all of these salons and none of them could ... read more
Graeber used to be a good salon. Emphasis on used to. Then, for some reason, the vast majority of their stylists defected en masse and left for other Boise salons. Not sure exactly why, but the results of this defection are clear-- Graeber's quality took the most severe, seemingly bottomless nosedive. The quality of men's cuts went from consistently excellent to consistently extremely inconsistent. The new range of quality is now poor to average at best. The rest of the services-- wash, rinse, style, that used to be asso... read more
Business response:
Pity D, this whole review sounds like we NEED you! I would appreciate more information if you're up for helping us become better. This isn't our norm at all and I am curious as to which specific stylist you may have had. All of our men's haircuts come with a signature shampoo & hot towel unless the guest specified that they wanted a dry haircut. Your profile doesn’t show your full name to check our records. Please send me more specific information to shelby@graeberandcompany.com we can only get better when we know where we f... read more
BEWARE!!! I went to Brandon for a simple haircut and a little color to take out some of the gray. I told Brandon I was looking for more of a George Clooney salt and pepper color and would like a small trim, keeping some length. OMG! Not only did he completely botch the color, but he also went wild with the scissors and ended up giving me a look that is part Navy Seal and part Flock of Seagulls. While the owner refunded my money and offered store credit to fix the job, she wasn't interested in seeing just how bad Brandon l... read more
Business response:
Kipp thanks again for your feedback. While we tried to make things right for you and it's unfortunate that we weren't given the opportunity to do so, a full refund and a complimentary next service is going above and beyond in the hopes you would allow another one of our stylists the opportunity to address the challenge. Of course we would never have a client drive back downtown to "prove" that they weren't lying.... By not making you drive down it wasn't the fact that we didn't care to see what happened we didn't want to put... read more
New to Boise from the big city and decided to give Graeber a try. They set me up with Mary Selena who they said had ten years of experience. She was nice but I didn't like her hair, I looked around and didn't like any of the beauticians hair. That was my first clue. i wanted a cut and partial weave like usual, my hair is a Jennifer Aniston color, long straight. seemed pretty straight forward. She spent over an hour blow drying my hair and styling it before cutting even though I told her I was a wash and go type. Its so... read more
Business response:
We were sad to hear that you left out the side door the other day. We give it our best everyday to ensure each guest is happy with their service. We had color already mixed and wanted to make the adjustments necessary for you. Our team is highly trained and come from all over the northwest. We pride ourselves on creating a great experience. Thank you for your feedback.
Frequently asked questions about Table Rock Senior Living At Barber Station
How is Table Rock Senior Living At Barber Station rated?
Table Rock Senior Living At Barber Station has a 4.3 star rating with 289 reviews.
When is Table Rock Senior Living At Barber Station open?
Table Rock Senior Living At Barber Station is open now. It is open 24/7.