Taurus Academy Burnet

Whitney M. 

on Yelp

2 years ago

After filling out the forms, making several calls and hearing the same "we will call you tomorrow," every single time, I gave up. If you want to find a facility that treats its customers well, look elsewhere. 

T S. 

on Yelp

5 years ago

Great place except for the employee named Arwin or arwind (whatever she has dark hair and is NOT friendly) who is rude and MEAN TO THE DOGS! She was rude multiple times to me and started to get mean with my dog when she wouldn't sit (within my view). My dog is a 9 year old service dog who doesn't listen when people get frustrated (and is fully trained, will not sit on slippery floor since she is an old lady, not working on anything, I informed her before she got my dog from the back and her leash clearly states service dog a... read more

Bwalter30 .. 

on Yelp

5 years ago

Very poor management. Well intentioned staff, but horribly managed intake and outtake and inconsistent treatment of clients. We encountered a surprising dearth of expertise from a company touting its dog handling credentials. 

Paul P. 

on Yelp

7 years ago

This place requires Canine Influenza inoculation, a shot no boarding faculty has every required and that our vet doesn't recommend. This is a very rare illness that is mostly reported in dog tracks. My vet said the only reason they would require it is if they had an outbreak. There has only been one case in Travis county, ever. Sorry, I'm not going to expose my dog to the risk of unnecessary vaccination because this place wants to limit potential legal liability. 

Becca K. 

on Yelp

7 years ago

After boarding our dog here for three nights, I went to go pick him up to bring him home. Only after asking the gal at the front desk how he did for the weekend she let me know he had given himself a pretty big gash from "flipping up his dog bowl" and asked assumingely if he did this at home as well. After I told her no, he definitely did not, and she suggested he needed medication to be boarded. We have boarded our dog at other places such as The Pet Ranch and he has never had this issue and he always comes safe and happy. ... read more

Ramses L. 

on Yelp

7 years ago

Was really excited in signing my dog up for basic training until I met the red haired lady who would'nt introduce herself. Extremely poor service. We asked for info on basic training and she just directed us to the website. She also stated that our puppies have to come in with equipment and that it was on the door in a bitchy way. Seems like a person with no customer service experience at all. Lost 2 clients in 2 minutes. 

Isabel S. 

on Yelp

8 years ago

My dog seemed distressed and eyes really red when I picked him up from boarding. I also had to take him to a vet because he has sensitive skin and from staying there he got a rash that was had bacteria and it made his testicles super red like a tomato and raw (looked very painful). Medicine was expensive for that. 

Karen S. 

on Yelp

8 years ago

Cool concept poorly executed. I stopped in to find out about puppy play days and daytime care. I couldn't get any information from the girl at the front desk until I spent 30 minutes filling out online info including credit card authorization. While filling this out I overheard customers upset about being charged double due to some error which affected everyone at this location. Then I'm told that the first availability would be 2 weeks from now. What a waste of time! 

Sally L. 

on Yelp

9 years ago

My wife and I invested in the 2-week board and train for our 9 month old (at the time) pitbull mix (mutt) puppy, Scout. We got her at 7 months and wanted to send her to Taurus right away, but wanted to get her fixed before that. And, before she was fixed, we had to clear up some skin issues that surfaced while she was living on her own as a stray. Before Taurus, we had attempted to train her some at home, but she was so incredibly high energy that we could not get her to pay attention to us, even with treats. She did not lis... read more