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Taurus Academy Burnet
- Pet Boarding
- Austin, TX
About this business
Location details
6506 Burnet Rd., Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 5:00 p.m. |
Taurus, a place where canine comfort goes to wither away... My poor pup was confined for far too long, and the management's attitude left much to be desired. The facilities, alas, were in a state of disarray - the dog baths, in particular, were in dire need of a good scrubbing! All in all, I fear I shall have to take my furry friend's business (and affection) elsewhere. A pity, really, for Taurus had such promise...
Business response:
We're extremely concerned to hear about your recent experience at Taurus Academy. We strive to ensure that every pup who walks through our doors leaves here happy and healthy. Our structured play groups are based on size and temperament and are intended to be beneficial for proper socialization and healthy play. We ensure that each pup gets plenty of rest after playing in our large outdoor yards, especially with the heat of summer approaching. We apologize for falling short of your expectations. We are aware that our facilit... read more
After filling out the forms, making several calls and hearing the same "we will call you tomorrow," every single time, I gave up. If you want to find a facility that treats its customers well, look elsewhere.
Business response:
Whitney, thank you for taking the time to speak with us about your concerns. We understand your frustration and are saddened to hear you were not satisfied with our services. Taurus Academy Burnet will use this feedback to work hard to improve the service we provide our clients and their pets.
Great place except for the employee named Arwin or arwind (whatever she has dark hair and is NOT friendly) who is rude and MEAN TO THE DOGS! She was rude multiple times to me and started to get mean with my dog when she wouldn't sit (within my view). My dog is a 9 year old service dog who doesn't listen when people get frustrated (and is fully trained, will not sit on slippery floor since she is an old lady, not working on anything, I informed her before she got my dog from the back and her leash clearly states service dog a... read more
Business response:
Hi, I am very sorry to hear of your experience and wanted to see if we can possibly discuss? I certainly want to keep your trust with us and make sure we resolve the issue as well. You can contact me at our facility 512-380-0133 or lindsey@taurusacademy.com. Thank you and I hope to hear from you.
Very poor management. Well intentioned staff, but horribly managed intake and outtake and inconsistent treatment of clients. We encountered a surprising dearth of expertise from a company touting its dog handling credentials.
Business response:
Bwalter30, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally. I unfortunately wasn't able to locate you in our system based on your yelp name, and would love to speak further over the phone as to how we can address your concerns. My name is Lindsey and I am the Facility Director and can be reached at 512-380-0133. Thank you again and I look forward to hearing fr... read more
This place requires Canine Influenza inoculation, a shot no boarding faculty has every required and that our vet doesn't recommend. This is a very rare illness that is mostly reported in dog tracks. My vet said the only reason they would require it is if they had an outbreak. There has only been one case in Travis county, ever. Sorry, I'm not going to expose my dog to the risk of unnecessary vaccination because this place wants to limit potential legal liability.
After boarding our dog here for three nights, I went to go pick him up to bring him home. Only after asking the gal at the front desk how he did for the weekend she let me know he had given himself a pretty big gash from "flipping up his dog bowl" and asked assumingely if he did this at home as well. After I told her no, he definitely did not, and she suggested he needed medication to be boarded. We have boarded our dog at other places such as The Pet Ranch and he has never had this issue and he always comes safe and happy. ... read more
Was really excited in signing my dog up for basic training until I met the red haired lady who would'nt introduce herself. Extremely poor service. We asked for info on basic training and she just directed us to the website. She also stated that our puppies have to come in with equipment and that it was on the door in a bitchy way. Seems like a person with no customer service experience at all. Lost 2 clients in 2 minutes.
My dog seemed distressed and eyes really red when I picked him up from boarding. I also had to take him to a vet because he has sensitive skin and from staying there he got a rash that was had bacteria and it made his testicles super red like a tomato and raw (looked very painful). Medicine was expensive for that.
Cool concept poorly executed. I stopped in to find out about puppy play days and daytime care. I couldn't get any information from the girl at the front desk until I spent 30 minutes filling out online info including credit card authorization. While filling this out I overheard customers upset about being charged double due to some error which affected everyone at this location. Then I'm told that the first availability would be 2 weeks from now. What a waste of time!
Frequently asked questions about Taurus Academy Burnet
How is Taurus Academy Burnet rated?
Taurus Academy Burnet has a 4.6 star rating with 236 reviews.
When is Taurus Academy Burnet open?
Taurus Academy Burnet is open now. It will close at 8:00 p.m.