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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My experience at the service department was great. Tom was professional, courteous and helpful. Very friendly, had a smile on his face the whole time.
Business response:
Thank you immensely for sharing your wonderful experience with our service department. It's truly heartwarming to hear that you had such a positive visit with us. We're thrilled that Tom provided you with the professional and courteous service you deserve, and that his friendly demeanor and welcoming smile made your time with us so pleasant. Your feedback about the helpfulness you received means a great deal to our entire team. We're grateful for customers like you who take the time to recognize exceptional service, and we l... read more
Cotton was straightforward about work that he anticipated would need doing and helped explain my service contract and what it covered. He was also quite kind and professional.
Business response:
We are overjoyed to hear about your positive experience with our team. It's wonderful to know that you received clear communication about the anticipated work and found the explanation of your service contract helpful. We're especially pleased that you felt our service was both kind and professional. Your feedback reinforces our commitment to providing transparent and courteous service to every customer.
It was fast and pleasant No No no no no no no no. Tom was great but too many reviews
Business response:
We are happy to hear that your experience with us was both efficient and enjoyable. Your feedback about the quick service and positive interaction means a great deal to our team. We truly appreciate you taking the time to share your thoughts, and we look forward to continuing to provide you with excellent service in the future.
Great Great job on my oil change And customer service Friendly helpful Thank you Good Job
Business response:
We are delighted to hear about your wonderful experience with our oil change service. Your kind words about our customer service team mean so much to us. We're thrilled that you found our staff to be friendly and helpful throughout your visit. Providing excellent service while maintaining a welcoming atmosphere is something we take great pride in at Texas Nissan. Thank you for taking the time to share your positive feedback - it truly makes our day.
I purchased a brand new car from Nissan. This is my first Nissan I’ve ever bought. I have always been loyal to Ford. My suv has already been in the shop within the first month and will need to be looked at again. Several warning lights continue to come on and then go off. I was told the issue was fixed. I would love to enjoy my new car, but this is frustrating. The car buying experience was not the greatest. The salesmen and finance employees were nice, but they did not honor the original deal due to an error from whomever a... read more
Business response:
We take all feedback seriously and understand your concerns. This situation falls short of the reliable service that we strive to provide. We would appreciate the opportunity to discuss this further and work towards a resolution. Please contact our General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com so we can discuss your specific situation and work together on resolving your concerns.
I had an issue with my gas cap, Robert was very nice and took care of me in less than 1 hour. Love this dealership!
Business response:
We are overjoyed to hear about your wonderful experience with your vehicle service! It's fantastic to know that our team member provided such excellent care and was able to resolve your gas cap concern so efficiently within an hour. Your kind words about the quality of service you received truly mean a lot to us. We're thrilled that you had such a positive experience and appreciate you taking the time to share your feedback with us!
Mr. Sweeney was very helpful and friendly. He kept me informed and updated. Excellent customer service.
Business response:
We genuinely appreciate your positive feedback about the helpful and friendly service you received. It's wonderful to hear that you felt well-informed and updated throughout your experience. Your recognition of the excellent customer service means a great deal to our team . We're committed to providing this level of care to all our customers and appreciate you taking the time to share your experience.
I met Joel a few years ago looking at cars. I didn't buy one then but remembered him taking good care of us. I wanted to give him another shot and we worked out a good deal.
Business response:
We are thrilled to hear about your positive experience with our team. It sounds like the excellent service you received during your first visit made a lasting impression, and we're delighted that you decided to return to work with us again. Your loyalty means everything to us, and we're so pleased that we could help you find a great deal on your vehicle. Thank you for giving us the opportunity to earn your business and for sharing your experience with others.
Customer Service is superior and consistent! Dealt with two different service advisors. My previous advisor has left the company and I dealt with a new individual that shows consistency in high quality customer service standards like the previous! Kudos to Robert Sweeney.
Business response:
Thank you for this incredible feedback! We know it can be a bit uncertain when your 'regular' advisor moves on, so we are thrilled to hear that Robert Sweeney stepped in and provided that same high-quality service you’ve come to expect. Consistency is our top priority, and we’re glad to know our standards hit the mark for you. We’ll be sure to give Robert the 'kudos' he deserves!
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,199 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.