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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Awesome services. Friendly and always explain what is going on with my car. I don't feel like I've been take advantage of like the other Nissan dealership I went to. I drive 30 minutes to get service for my car and I'm happy I did. I love Nissan grapevine. Keep up the good work and I'll continue to be a loyal customer.
Business response:
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our services exceptional and that our team has been able to provide you with clear explanations about your vehicle's needs. It means so much to us that you feel comfortable and well-informed during your visits, and that we have earned your trust through honest and transparent service. We truly appreciate that you make the 30-minute drive to see us, and we are honored to have gained your loyalty. Your confidence in our team ... read more
Only negative was the amount of time it took to provide list of issues was excessive.
Business response:
Thank you for taking the time to share your feedback. We understand your frustration regarding the time it took to provide the list of recommended services. We recognize that waiting longer than expected can be inconvenient, and we appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve our service timing. We value your business and are committed to working on providing more efficient service in the future.
Great Treatment on car buying first customer experience thanks to Walid and Ajak sales representatives
Business response:
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your first car buying experience exceeded your expectations. It means so much to us that you felt you received excellent service throughout the process. Your feedback about our sales team's dedication to providing outstanding customer care truly brightens our day. We are proud to have team members who make each customer feel valued and supported during their vehicle purchase journey. Thank you for choosing Texas Nissan, and... read more
I was very pleased with my service advisor Samantha. She looked up my service history and warranty plan to see exactly what my truck needed done
Business response:
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Samantha provided you with excellent service as your service advisor. It's wonderful to know that she took the time to review your service history and warranty details to determine exactly what your truck required. We truly value customers like you who recognize the dedication our team puts into delivering thorough and personalized service. Your feedback means a great deal to us and helps us continue providing the quality c... read more
Staff is friendly and helpful but it seems there isn’t enough staff in service department. It took 2.5 hrs for my car to be serviced with oil change, tire rotation and brake fluid change. There didn’t appear to be too many cars ahead of mine.
Business response:
Thank you for taking the time to share your feedback about your recent service experience with us. We truly appreciate your kind words about our friendly and helpful staff - this means a great deal to our team. We understand your frustration regarding the longer wait time for your oil change, tire rotation, and brake fluid service. We recognize that 2.5 hours feels excessive for these services, especially when the service area didn't appear particularly busy. Your observation about staffing levels in our service department i... read more
Everyone was very helpful. Car was ready as promised. They did not try to oversell me anything, which would be a big turn-off for me.
Business response:
Thank you for taking the time to share your experience with us. We truly appreciate your feedback about our team being helpful and having your vehicle ready when promised. It means a great deal to know that our staff provided the straightforward service you were looking for without any pressure. Your trust in us is valued, and we look forward to continuing to serve you with the same level of genuine care in the future.
My daughter’s car had an issue with the radiator and it needed service. We knew we had an extended warranty, but couldn’t find the paperwork, so we called the dealer we bought the car at (not Texas Nissan) and they said her warranty was expired. That didn’t seem right so I called Texas Nissan and spoke to Ray. He found the extended warranty and let me know it was still valid. Ray helped me arrange a tow to the dealership and kept me informed throughout the process. It was a really good experience.
Business response:
Thank you for sharing your experience with us, Frank. We are thrilled to hear that Ray was able to help you and your daughter when you needed it most. It sounds like there was some confusion about the extended warranty status, and we are glad Ray could locate the valid warranty information for you. We appreciate you highlighting how Ray kept you informed during the entire process and helped arrange the tow service. Your positive feedback about Ray's helpful approach means a great deal to our team. We are happy that we could ... read more
Dropping off and picking up vehicle took a very long time. Staff member was very helpful though.
Business response:
Thank you for taking the time to share your experience with us. We understand your frustration with the lengthy wait times during both drop-off and pickup of your vehicle. We recognize that your time is valuable, and we strive to make the service process as efficient as possible. We truly appreciate your patience and are glad to hear that our staff member was able to provide you with helpful assistance during your visit. We look forward to seeing you next time.
I had a great experience. Service provider Samantha was professional, honest, and knowledgeable. She explained everything clearly and completed the work on time. I truly appreciate her attention to detail. Highly recommend to anyone looking for reliable and trustworthy service!
Business response:
Thank you for sharing your wonderful experience with us. We are delighted to hear that you had such a positive visit. Your kind words about Samantha truly mean a lot to us. It sounds like she provided the professional, honest, and knowledgeable service that we strive to deliver to every customer. We are pleased that she took the time to explain everything clearly and completed your service on time. Her attention to detail reflects our commitment to providing reliable and trustworthy service. We appreciate your recommendation... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,686 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open tomorrow at 7:00 a.m.